Muji Return Policy: Hassle-Free Guidelines

What is Muji’s extended return policy?

The extended return time does not apply to final sales or non-refundable items. Merchandise purchased from may be returned or exchanged in-store at any MUJI location in Canada within 30 days of receipt of your order and invoice.

How do I return or exchange items in my Muji order?

Merchandise purchased at may be returned or exchanged by mail to MUJI Metrotown or MUJI Atrium within 30 days of receipt of your order and receipt of your invoice. If you want to exchange products from your online order by mail, please contact the online team using the contact form or email us at [email protected] before returning your package.

Does Muji offer in-store pickup?

In-store pickup is not available at every MUJI location. Orders will be available for pickup between 1 -2 business days of purchase. An email message will be issued as a reminder when the package is ready for pickup. The In-Store pick-up hold time is 2 weeks after the ready-for-pick-up notification is given.

What are the business hours of Muji customer service?

[email protected] through Friday, 8:30 a.m. to 5:30 p.m. Saturdays, Sundays, and Malaysia Public Holidays are all closed. Languages: For the MUJI Rewards Programme, service is provided in English.Inquiries:

Does Muji have a return policy?

We provide a refund or exchange for a change of mind up to 30 days following the date of purchase. This excludes furniture, beverages, innerwear, and skin care products from the Health and beauty category. This is for sanitary reasons. Such refunds and swaps are only permitted once.

What is the policy for return?

A store’s return policies are the rules and guidelines that customers must follow to return or exchange unwanted items. A return policy informs customers about what things can be returned and why, as well as the duration during which returns are allowed.

How do I return a purchase?

Inform the cashier that you wish to return the item. If there is a returns department or a cashier, go there. Smilingly explain why you wish to return an item. Remember to be pleasant.

Can you exchange or return without the receipt?

“It all depends on the store,” Spencer says once more. She advises that if you choose, you may get your money returned from several stores without even needing a receipt. She goes on to say that “other stores will happily offer you a credit without a receipt.”

What is the 30-day return policy?

“A 30-day return policy” means that the store will refund your money if you return the goods within 30 days. If you return the goods after 30 days, it is too late.

Can I return an item after 30 days?

According to the Consumer Rights Act, you have the right to return an item within 30 days and receive a full refund if it is faulty, not as advertised, or unfit for use.

Is it illegal to return used items?

Returning Used Goods So, if you are asked if an item has been worn and respond yes, and the return is still accepted, you normally do not have to worry about being arrested (stores routinely make exceptions if a customer is honest and the goods still look fresh).

When should one consider returning an item?

Unmet expectations, damaged or defective products, and poor fit are the most typical reasons for purchase returns. Any of these situations could be the result of merchant failures or events over which the merchant has no control.


The MUJI return policy reflects the brand’s commitment to customer satisfaction and fair business practices. With a clear and transparent policy in place, MUJI aims to provide a hassle-free and positive shopping experience for its customers. The company’s dedication to accepting returns within a reasonable timeframe and under specified conditions demonstrates its confidence in the quality of its products. MUJI’s customer-centric approach fosters trust and loyalty, reinforcing its reputation as a reliable and consumer-friendly brand in the retail industry.


What is Muji’s return policy?

Muji’s return policy allows customers to return unused and unopened items within 30 days of purchase. The product must be in its original packaging, accompanied by the receipt or proof of purchase.

Can I return online purchases to a Muji store?

Yes, Muji typically accepts returns for online purchases at their physical stores. Ensure you have the necessary documentation, such as the order confirmation or packing slip, when returning the item to a store.

What items are not eligible for return at Muji?

Certain items, such as food, skincare products, and personalized items, may not be eligible for return due to hygiene or customization reasons. Additionally, clearance or final sale items may be non-returnable.

How do I initiate a return with Muji for an online purchase?

To return an online purchase, contact Muji’s customer service for instructions. They may provide you with a return authorization and guide you on the steps to return the item through mail or at a Muji store.

What is Muji’s policy for defective or damaged items?

If you receive a defective or damaged item from Muji, contact their customer service immediately. They will assist you in the return process and may provide a replacement or offer a refund, depending on the circumstances. Include photographs of the damaged item to expedite the resolution process.


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