Foot Locker Return Policy: Ensuring Satisfaction with Foot Locker’s Policy

What is the Footlocker return policy?

You don’t need to worry if your Footlocker purchase doesn’t meet your expectations. Footlocker gives its clients 45 days from purchase or delivery to return merchandise. Returns for your purchases can be made online, by mail, or in person at a Footlocker location.

For a complete refund, bring your original invoice or sales receipt. You will be given merchandise credit if you return an item without a receipt. You cannot return an item to Foot Locker if it has been worn, used, or damaged.

Details about Foot Locker Returns

Information Details 
Website Foot Locker 
Return time 45 days
Return medium In-store and Online
Exchange method In-store and Online
Refund method Original payment method
Contact  1 800 991 6815

Foot Locker return policy method:

  • In-Store Return 
  • Online Return

In-store Return at Foot Locker:

You have forty-five days to return the goods to the Foot Locker locations. The online purchases can be returned to the Foot Locker locations. Remember to bring the invoice that came with the package and the things you returned. Please bring the credit card that you used to make the purchase. To initiate a return, ask any customer agent and provide the merchandise and receipt.

They’ll be glad to assist you. After the merchandise has been inspected by a store staff, you can ask for a refund, return, or exchange. To ensure that your returns or exchanges are accepted, be sure to include a legitimate reason.

Online return at Foot Locker:

You can use the mail option to return an offline purchase. In contrast to other retailers, Footlocker allows you to return items that you purchase from their stores. If there are no Foot Locker stores in your area, you can return your item via mail.

  • You must first go to the official website.
  • Complete the online Return Form found on the Foot Locker page. You will need to include the order number, name, billing information, and all other necessary details if you are unable to obtain the return form.
  • Don’t forget to affix the shipping and return labels to the top of the package and place the item in its original packing.
  • You can use Federal Express, Ground Service, or USPS to return your item.

Footlocker’s Exchange Policy:

Footlocker offers a comprehensive return policy: customers may swap or return their purchases if they are unhappy with their purchase or do not receive the items they had ordered. Customers may return merchandise to Footlocker within 45 days after purchase. Both online and in-store product exchanges are available.

The staff will help you return your prior goods for a complete refund and then swap them for a different item in the same design or color. 

Footlocker Return Policy Conditions:

  • Foot Locker would not accept your merchandise if it was not in its original condition.
  • The item needs to be new and undamaged.
  • If there are no sale tags on the item, Foot Locker will not accept returns.
  • The product must be in sellable shape.

Foot Locker Refund policy:

The return policy at Footlocker is rather lenient; you can send back your item and ask for a reimbursement. Footlocker will start the refund process as soon as they receive your items, and it can take a week or two for them to verify the return. Your original payment method will be used to give your refund.

Foot Locker will not accept returns for merchandise that you have damaged. The goods need to be returned in the same condition that you received them to be refunded. Refunds for shipping and other handling fees are not available.

Footlocker Return Exceptions:

There are a few exclusions to the Footlocker return policy:

  • If the product is damaged or has been altered in any way, you are not able to return it; instead, it must be returned in its original state.
  • Used merchandise cannot be returned to Foot Locker.
  • Footlocker does not accept returns for COD.
  • Returned products will be accepted within 45 days. 

Foot Locker Return Policy after 45 days:

After 45 days, Foot Locker does not accept returns. The merchandise must be returned within 45 days of purchase. Within 45 days following the purchase, returns can be made online or in-store. You risk losing your item if you try to return it via mail after 45 days since your return will not be accepted.

Foot Locker Return Policy without a Receipt:

To make a return at Foot Locker, you must present your receipt. Foot Locker’s return policy is pretty clear-cut. You are unable to return anything to Footlocker or exchange them if you do not present your receipt. But you can exchange it if the manager approves after checking your merchandise. Visit the Footlocker shop or get in touch with our customer support team with any additional questions.

Footlocker Return Policy for Faulty

If an item arrives broken or defective, Foot Locker will offer you a refund or an exchange. As soon as you receive your order, you should get in touch with the customer support department.

Footlocker Gift Card Policy

Both physical and electronic gift cards are available from Foot Locker. Gift cards are available both online and in-store. The real gift cards are reloadable at any moment in-store. These cards are only good for item purchases.

To replace your card if it is lost or stolen, you must present evidence of purchase. Your gift cards can be ordered in denominations ranging from $10 to $250. It is not possible to use these gift cards for purchases made abroad. 

Footlocker Store hours:

The Foot Locker is open Monday through Saturday from 10:00 AM to 9:00 PM in the United Kingdom. The hours on Sundays are 12:00 PM to 6:00 PM.

Footlocker Contact Details:

The number to call is 1 800 991 6815. Contact [email protected] via email.

Foot Locker Customer Service Hours:

Contact is available seven days a week. The customer service agent is accessible Monday through Sunday from 8:00 AM to 11:00 PM.


Navigating the process of obtaining a refund from Footlocker demands understanding the company’s policies, adhering to their return guidelines, and effectively communicating with their customer service representatives. Whether seeking a refund for a faulty product, an incorrect order, or a change of mind, patience, and persistence often prove valuable in achieving a satisfactory resolution. With clear communication and adherence to Footlocker’s policies, customers can expect a smooth and efficient refund experience.


How can I request a refund from Foot Locker?

To initiate a refund with Foot Locker, simply return the item(s) you wish to refund within the specified return window, typically within 30 days of purchase, with the original receipt or proof of purchase. You can return items either in-store or via mail, depending on the company’s return policy.

What is Foot Locker’s refund policy?

Foot Locker typically offers refunds on unworn, unwashed, and undamaged items returned within 30 days of purchase, accompanied by the original receipt or proof of purchase. Refunds are granted in the original method of payment.

How long does it take to receive a refund from Foot Locker?

Once Foot Locker receives your returned item(s) and processes your refund, it may take several business days for the refund to appear in your account. The exact timeframe can vary depending on your bank or credit card issuer.

Are there any items that are not eligible for a refund at Foot Locker?

Some items, such as personalized or customized products, may not be eligible for refunds unless they are defective or damaged upon arrival. Additionally, certain clearance or final sale items may be non-refundable.

Can I return items purchased online for a refund at a Foot Locker store?

Yes, in most cases, items purchased online can be returned for a refund at any Foot Locker retail store, provided they adhere to the company’s return policy. Be sure to bring your original receipt or proof of purchase along with the item(s) you wish to return.


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