Best Buy Drone Return Policy: Making the Most of Best Buy’s Flexible Policy

Best Buy, a leading electronics shop in the United States, allows consumers to return devices to maximize customer happiness.

With an inclusive return and exchange policy, you may have questions about the Best Buy drone return policy. Here’s what I learned about the Best Buy drone return policy!

Best Buy Drone Return Policy

Best Buy’s return policy allows customers to return drones within 15 days of purchase. However, if the drone is opened, Best Buy will impose a 15% restocking fee. Customers must also provide evidence of purchase and an original photo ID when wanting to return the drone.

Continue reading to learn more about Best Buy’s drone return policy and whether you may return an open-box drone.

Can You Return Drones At Best Buy?

Yes, you may return drones to Best Buy. Best Buy’s return and exchange policy allows customers to return new, refurbished, clearance, open-box, and preowned drones. Customers can return drones to Best Buy by mail or in-store within 15 days of purchase.

To process the return request, Best Buy requires proof of purchase, such as original receipts, credit card bills, and packing slips, as well as original photo identification.

Can You Return An Opened Drone To Best Buy?

If you are dissatisfied with your purchase, you can return the opened drone to Best Buy. Best Buy has a return and exchange policy that requires the usage of proof of purchase and an original photo ID when requesting a return.

Furthermore, Best Buy requires buyers to return the drone with its original packaging and accessories so that workers can process the return request. If the original packaging and accessories are missing, Best Buy will accept the request to return the drone but subtract an amount from the refund to cover the missing materials.

It is crucial to note that unsealed drones incur a restocking fee of 15% of the purchase price. For example, if you buy a DJI or Contixo drone, open it, and are dissatisfied with your purchase, you can return the item and any accessories for an 85% refund of the purchase price.

Best Buy also waives restocking fees on open drones purchased and returned in Alabama, Colorado, Hawaii, Iowa, Mississippi, Ohio, Oklahoma, and South Carolina. Customers must return an opened drone within 15 days of purchase.

What Does Best Buy Drone Warranty Cover?

Best Buy drones are protected by either the manufacturer’s warranty or Best Buy Total Tech Support. The Best Buy drone warranty granted by manufacturers is determined by the coverage provided by each company or brand and is unaffected by Best Buy.

For example, the DJI Mavic Air 2 quadcopter drone has a 180-day manufacturer warranty, whereas the Contixo F24 quadcopter drone has a one-year warranty. Best Buy also offers customers additional coverage, known as the ‘Geek Squad Protection Plan,’ which extends and improves the manufacturer’s warranty for up to four years.

Best Buy Total Tech Supportâ„¢ offers the Geek Squad Protection Plan for a $199.99 annual membership fee.

Members of the Geek Squad Protection Plan can enjoy the following benefits:

  • Coverage for accidental damage to the drone
  • One-time replacement of the original, non-disposable drone battery
  • Coverage for regular wear and tear
  • Power surge repair
  • Onboard camera coverage.
  • Transferable coverage
  • Convenient claim support.

How Strict Is Best Buy’s Drone Return Policy?

Best Buy Drone returns must be made within 15 days of the date of purchase. Customers must present a receipt or other evidence of purchase, together with a valid ID, for Bet Buy to complete their request.

It should be noted that opened drones are subject to a 15% restocking fee unless they were purchased and returned in exceptional condition. In addition, buyers must provide the original packaging and accessories; otherwise, Best Buy will deduct the cost of replacing the missing item.

Can I Return My Drone To Best Buy?

Yes, you may return your drone to Best Buy if you are dissatisfied with it. All you have to do is provide proof of purchase and original photo identification. However, if you have already opened the drone, Best Buy will levy a 15% restocking fee on the purchase price.

Make sure you return the drone within 15 days of purchase.

Should I Return My Best Buy Drone?

If you are not satisfied with your drone purchase, you should return it to Best Buy. Best Buy’s drone return policy allows customers to return drones to the store by mail or in person.

If you want to learn more, check out our linked posts about Walmart’s drone return policy and Target’s camera return policy.


Understanding Best Buy’s drone return policy is crucial for customers seeking assurance and flexibility when purchasing drones. By familiarizing themselves with the terms and conditions outlined by Best Buy, consumers can make informed decisions, confident in the knowledge that they have recourse in case of any issues with their drone purchases. Whether it’s regarding returns, exchanges, or warranty coverage, being well-informed ensures a smoother shopping experience and greater satisfaction with their purchases from Best Buy.


What is the return period for drones purchased at Best Buy?

Best Buy typically offers a return period of 15 days for most products, including drones. However, this period may vary depending on your membership status and the specific terms of the purchase. It’s advisable to check your receipt or contact Best Buy customer service for confirmation.

Can I return a drone to Best Buy if it’s been opened or used?

Best Buy generally accepts returns on drones, even if they have been opened or used, within the specified return period. However, there may be restocking fees or other conditions applied, especially if the product is not in its original condition. Reviewing the return policy details beforehand is recommended.

Do I need to present any documentation when returning a drone to Best Buy?

Yes, it’s advisable to have the original purchase receipt or order confirmation when returning a drone to Best Buy. This documentation helps facilitate the return process and ensures that you receive the appropriate refund or exchange according to the store’s policies.

Are there any specific conditions that would void the return of a drone to Best Buy?

Best Buy may refuse returns or exchanges if the drone has been damaged due to misuse, neglect, or unauthorized modifications. Additionally, missing components or accessories, such as the remote control or charger, could impact the return eligibility. Refer to Best Buy’s return policy for detailed information on specific conditions.

How do I initiate the return process for a drone purchased from Best Buy?

To return a drone to Best Buy, you can either visit a Best Buy store location or initiate the return online through the Best Buy website. If returning in-store, bring the drone along with any relevant documentation. For online returns, follow the instructions provided on the website, which may include printing a return label and shipping the item back to Best Buy.


Leave a Comment