Homesense Return Policy: Untangling the Threads of the Homesense Return Policy

If you enjoy purchasing furniture and other home utility products from Homesense, you should be aware of their return policy. It may come in helpful if you find yourself in a scenario where you need to return a product. To make a successful return, you must understand the process and the exclusions.

What is the Homesense Return Policy?

You can return any goods if you are dissatisfied with them, according to the Homesense return policy. Customers have 28 days to return their purchases under Homesense’s return policy. You can seek an exchange or a refund while adhering to their return policies.

Return Period 28 Days
Return Method In-store & Online
Contact Number +44 (0) 1923 473000
Official Website Homesense

Can I Return My Homesense Purchase To Marshalls/Winners?

Yes, if you are unable to visit the Homesense store for whatever reason and find yourself closed, you can return there as well. The return procedure would be the same, however, it may take longer to process your return.

What are the Homesense Return Conditions?

If you remember to follow these few terms, the return policy will appear simple. The following are the main items to remember if you want to return a product to Homesense.

  • You must return the item within 28 days of purchase.
  • Gift certificates are not refundable.
  • During the return, the original purchase receipt must be presented.
  • You will be refunded in the same tender in which you made the payment.
  • If you return an item after 28 days, you can still earn a shop credit.
  • Keep all of the labels and tags that come with the goods.

Simply keep these points in mind as you return your goods to the retailer. Now we will go to the techniques of returning, which you can only read in the following part.

Homesense Return Policy Process

The Homesense Return Policy gives you two choices, or rather two methods, for returning your product. You can return your merchandise by going directly to a store near you. You can, on the other hand, return it online. You must log in and begin the return procedure online for online returns. After this, you can read about both methods. As a result, you may learn more about them in the next paragraph.

Homesense In-store Return Policy

If you are dissatisfied with a product purchased from Homesense, you can return it to the store. If you have read the preceding parts, you must be aware that the following points must be remembered. Once you’ve determined that you meet the aforementioned criteria, you can request a refund. Bring your receipt and the item to the store. The store manager or customer service representative will inspect the merchandise for damage and determine if it is eligible for a refund.

If it appears to be perfect and has all of the documentation and tags, you will be given a refund. The reimbursement, on the other hand, will take 7-10 days to appear in your account. Continue reading for more information about the comeback.

Homesense Online Return Policy

The Homesense Return Policy is valid for 28 days after purchase. If you return it within 28 days, you will receive a full refund minus the shipping costs. All returns received after 28 days will receive only store credit. So, if you purchased online, you must initiate the return exclusively online. Returns will be simple if you follow the instructions below.

  • To begin, you must go to the store’s website.
  • Then you must sign in to your account.
  • After you’ve logged in, choose the product you wish to return.
  • Give a reason for returning your product and continue.
  • You will be given labels to adhere to the product.
  • Pack the item carefully, ideally in its original packaging.
  • Stick the labels on the merchandise and ship it to the store’s address.

After you’ve shipped the item, all you have to do is sit back and wait for it to arrive. They will initiate a refund in your account immediately after receiving the merchandise. Remember to include all tags and labels with the merchandise as well.

Homesense Return Policy Without Receipt

Have you misplaced your receipt? You can still return your purchase, so don’t worry. It is also advisable to keep your receipt safe. However, if you have lost your receipt, you can still return your merchandise, but you must produce confirmation of your identification. Another thing to keep in mind is that if you return something without a receipt, you will only be able to get a gift card refund.

Homesense Holiday Return Policy

Homesense’s return policy provides a small concession to their clients over the holidays. On certain products, your return period has been extended. Technically, the return time will remain the same, however, all products purchased between September 10th and December 24th can be returned until January 25th.

Homesense Exchange Policy

You may exchange your goods in addition to returning them under the Homesense Return Policy. Exchanges are subject to the condition of your merchandise. If you simply received a damaged goods, you have the option of returning or exchanging it. If you received the incorrect item, you can exchange it for the correct one.

Exchange Period 28 days
Exchange Method Online & In-store

Homesense Refund Policy

Your refund will be issued as soon as the Homesense Return Policy receives and approves your merchandise. However, it may take 7-10 days for the refund to appear in your account. The reimbursement money will be credited immediately to your bank account. You must provide your account information for cash purchases. Shipping and handling charges will not be returned unless the store is at fault.

Refund Period 7-10 Business Days
Refund Method Original Form of Payment



Understanding the HomeSense return policy is crucial for a seamless and satisfactory shopping experience. HomeSense’s commitment to customer satisfaction is evident in its clear and transparent return policy. By familiarizing yourself with the terms and conditions, you empower yourself as a consumer to make informed decisions and ensure that your expectations align with the company’s guidelines. Whether you need to exchange a product, obtain a refund, or address any issues with your purchase, adhering to the return policy guidelines will help streamline the process and contribute to a positive relationship between customers and HomeSense. Always remember to keep the original receipt and abide by the specified timeframes to make the most of the return policy and enjoy hassle-free shopping at HomeSense.


What is the return window for Homesense purchases?

Homesense typically allows returns within a specified timeframe from the date of purchase. It’s crucial to check your receipt or the company’s official website for the most accurate information.

Can I return something if I don’t have the original receipt?

Homesense’s return policy often requires the original receipt for returns. However, some exceptions may apply. It’s advisable to contact customer service or refer to the official return policy for specific guidelines on returns without a receipt.

Are there any restrictions on the items I can return to Homesense?

Certain items, such as clearance or final sale products, may have restrictions on returns. Understanding which items are eligible for return is essential. Refer to the return policy to know about any restrictions or exclusions.

How does the refund process work for returns at Homesense?

Homesense typically processes refunds to the original payment method. The time it takes for the refund to reflect in your account may vary. Details about the refund process, including any deductions or fees, can usually be found in the return policy.

Can I return online purchases to a physical Homesense store?

Homesense may have specific guidelines for returning items purchased online to their physical stores. It’s recommended to review the return policy to understand the process and any requirements for returning online orders in-store.


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