BH Return Policy: A Customer-Focused Approach

B&H offers a 30-day return window from the date of purchase or delivery to return online or in-store purchases. You can begin your return by requesting it online, by phone, or through their website’s live chat.

If you received any free things with your order, you must return them with the item itself. If you do not return these complimentary items, the corresponding sum will be taken from your refund. In this situation, shipping costs will also be removed. Only the item’s purchase price will be returned. Shipping costs are not refundable.

Details about B&H Returns:

Information Details
Website B&H
Return Period 30 Days
Refund Period 5-7 Days
Refund Method Original Payment Method
Exchange Period 3-5 Days
Return Mediums Online, Live Chat, Phone, In-Store
Customer Service 800-221-5743
Email Available at Website


B&H Photo Return Policy Methods

You can return things to B&H via online, live chat, or by visiting their shop.


You can go to the New York Superstore’s Return Department. B&H’s return department is around the corner from the main entrance on 34th Street. Ascertain that the item is in its original condition and includes all free items and accessories. The refund will be sent in the original form of payment.


  • Log in to your account to find your orders, or enter your phone number, customer ID, order number, or RMA if you ordered as a guest.
  • Filter the orders by Eligible for Return to obtain the order details.
  • Enter all of the information required for the Return Merchandise Authorization (RMA) to request the return of the item.
  • Pack the items with their original packing and receipt.
  • The shipping label can be purchased from any UPS service or attached to your Return Merchandise Authorization (RMA).

Live Chat

To request a return via live chat

  • At the bottom right of the page, click on the live chat symbol.
  • Click on “Order I’ve Placed” on the homepage, and fill out the form on the internet with all of the information required for the return of your order.

B&H Refund Policy

Following the processing of your returned order to determine its eligibility, the amount will be paid back to your account using the original payment method. Your original payment method will be used to repay you. Credit will be credited to your account within 5-7 business days. If you return an item purchased with a cheque, the refund will take 10 business days. The shipping and handling fees are non-refundable.

B&H Exchange Policy

You have 30 days from the date of purchase to exchange an item for a different color and size. The processing time for an exchanged item is 3-5 days. To get an exchange, ship your things to the following address.

Address for Return

B&H Photo Video Inc., 400 Cedar Lane Unit 78, Florence, NJ 08518-2899, Attn: Return Department

OR return to the Return Department, 50 West 17th Street, New York, NY 10011.


Understanding and adhering to the “BH return policy” is crucial for a seamless and satisfactory shopping experience. By familiarizing yourself with the specific terms and conditions outlined in BH’s return policy, you empower yourself to make informed decisions and address any potential issues that may arise with your purchase. Whether it’s for product exchanges, refunds, or warranty claims, a clear understanding of the return policy ensures that both the customer and the retailer can engage in fair and transparent transactions. Ultimately, a well-informed approach to the return policy contributes to a positive and trust-building relationship between customers and BH, enhancing overall satisfaction in the retail experience.


What is the BH return policy?

The BH return policy outlines the terms and conditions for returning products purchased from BH. It includes information on eligibility, timeframes, and the process for initiating a return.

How long do I have to return a product to BH?

The return policy specifies the timeframe within which customers can return products. This information is crucial for ensuring that returns are made within the stipulated period to qualify for a refund or exchange.

What items are eligible for return under the BH return policy?

The BH return policy typically identifies which items are eligible for return. Understanding the criteria for eligibility helps customers determine whether the product they wish to return qualifies for a refund or exchange.

What is the process for initiating a return with BH?

This FAQ provides step-by-step guidance on how customers can initiate a return with BH. It may include details on contacting customer support, obtaining a return authorization, and shipping instructions.

Can I get a refund or only an exchange under the BH return policy?

Clarifying the options available to customers, such as receiving a refund or exchanging the product, is important. This FAQ helps customers understand the possible outcomes of the return process based on BH’s policies.


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