At Home Return Policy: At Home’s Easy Returns Explained

Choosing where to buy house decorations and other items might be difficult. These objects are frequently fragile and can sustain damage during transportation. Another consideration is if the colors and sizes will complement the rest of your house decor.

If your purchase does not go as planned, DoNotPay is here to supply you with information on the At Home return policy. Our software also allows you to simplify and expedite the return procedure.

The Essentials of the At-Home Return Policy

The firm website does not provide any clear instructions regarding the At Home return policy. One of the key criteria stated by At Home is that your item must be returned in its original box. It must also be unused and undamaged.

The following are some additional return requirements:

Members of Insider Perks

  • You have 90 days from the date of purchase to return the merchandise.
  • Returns without receipts are permitted at home if you have evidence of purchase on your Insider Perks account.

For other buyers

  • You have 60 days to return merchandise.
  • You’ll need proof of purchase, such as a store receipt or a credit card payment confirmation receipt.

The only information on return ways is for products delivered by the At Home delivery partner—PICKUP. These items are only returnable to a store.

Return Policy at Home—Refund and Exchange Information

If you meet all of the terms of the At Home return policy, you should receive a full refund for your item. If you cannot show evidence of purchase, the company will issue store credit equal to the item’s price at the time of the return.

According to the At Home return policy, different return criteria apply to different item groups:

  • After December 25th, Christmas-themed merchandise reappeared.
  •  can only be refunded for the price that was in effect at the time of the return
  • Mattresses are not returnable or exchangeable.
  • Sales Final products are not returnable or exchangeable.


A well-defined and customer-friendly “at-home return policy” is integral to fostering trust, satisfaction, and loyalty among consumers. By providing a clear and straightforward process for returns, businesses not only meet the expectations of their customers but also contribute to a positive overall shopping experience. A transparent return policy not only protects the interests of the consumers but also enhances the reputation of the brand. As e-commerce continues to thrive and consumer expectations evolve, companies that prioritize customer-centric return policies are better positioned to succeed in a competitive market. Ultimately, a seamless and hassle-free return process can turn a potential inconvenience into an opportunity to strengthen the bond between businesses and their customers.


What is the At Home return policy?

At Home offers a hassle-free return policy, allowing customers to return eligible items within a specified period for a refund or exchange. Details on the return window and eligible items can be found in our return policy.

How long do I have to return an item under the At Home return policy?

Typically, our return window is [X] days from the date of purchase. It’s important to check the specific timeframe mentioned in our return policy for the item(s) you purchased.

What items are eligible for return at At Home?

Most items are eligible for return, but there may be exceptions. Generally, items should be in unused, resalable condition with all original packaging. Some exclusions may apply, so it’s recommended to review our detailed return policy for a comprehensive understanding.

Can I return an online purchase to an At Home store?

Yes, in most cases, online purchases can be returned to an at-home store. However, it’s advised to check our return policy for any exceptions or specific instructions regarding online returns.

How do I initiate a return under the At Home return policy?

To start the return process, visit our website and log in to your account. Navigate to the order history or returns section, select the item(s) you wish to return and follow the provided instructions. If you encounter any issues or have specific questions, our customer service team is ready to assist.


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