Ruggable Return Policy: Hassle-Free Returns for Your Peace of Mind

What Is Ruggable’s Return Policy?

Ruggable’s return and exchange policy is simple. They do not have various rules based on how you return the goods because they solely operate online businesses.

Return Period 30 Days
Return Method Via Mail
Exchange Period 30 Days
Exchange Method Via Mail
Refund Period 5 Business Days
Refund Method Original payment method


How To Return A Ruggable Item?

To return an item to Ruggable, follow these steps:

  • Navigate to the Ruggable portal.
  • Enter your order number and shipping ZIP code (please keep in mind that if your order is more than 30 days old, their website will not allow you to proceed).
  • Select the item to be returned and the reason for the return (only one item at a time).
  • Choose whether to swap or return an item (get a monetary refund).
  • You will be sent a prepaid label via email.
  • Return your item, preferably in its original packaging.
  • They can finalize the return after they get your item.

Is it possible to return a purchase made online to the store?

Ruggable does not have any physical stores. You must return the Ruggable via mail unless you acquired it directly from another store (in which case you must follow their return policy).

The Ruggable Return Policy Is It Strict?

Ruggable has an extremely severe return policy. Ruggable will take a few days (maximum 5) to inspect your product and ensure it is still in good enough condition to resell before authorizing a return or exchange.

Some of the reasons why your goods may not be returnable include:

  1. Pet dander/fur
  2. Grass or dirt
  3. Signs of wear, improper care, or washing
  4. Damage or stains

Items that are inspected and proven to be defective will not be refunded or replaced.

Ruggable Exchange Policy

To return an object to Ruggable:

  1. Navigate to the Ruggable portal.
  2. Enter your order number and shipping ZIP code (please keep in mind that if your order is more than 30 days old, the website will not allow you to proceed).
  3. Select the item to be returned and the reason for the return (only one item at a time).
  4. Select if you want to exchange or refund an item (Shopping now with $ amount)
  5. You will receive an email with a prepaid label.
  6. Return your item, preferably in its original packaging.
  7. They can finalize the swap after they get your goods.

To exchange a product, it must be returned within 30 days. Exchanges for previously traded items are not permitted. Furthermore, any discounts or promotional coupons cannot be applied to exchanges and must be based on the full retail price.

If the item for which you are exchanging your product is more expensive than your original item, you must pay the difference. If your original item was more expensive, Ruggable will refund you the difference.

Exchanges must take place at the same time you return your original item. It is not possible to save trade credits. You can only exchange your item for something comparable. For example, if you purchased a rug cover, you will not be able to exchange it for a rug system.

Ruggable exchanges, unlike refunds, are free unless the item you wish costs more than the item you are exchanging.

Ruggable Refund Policy

Ruggable’s return policy specifies that returns are accepted up to 30 days after delivery. They will provide you with a prepaid shipping label, so you can easily return the item. When they receive the item, they will thoroughly evaluate it to see if it is still in good condition. If that is the case, they will send you your refund.

Ruggable charges a $25 processing fee for each returned item.


Ruggable’s return policy plays a crucial role in enhancing customer satisfaction and confidence. The company’s commitment to providing a hassle-free and transparent return process reflects its dedication to customer-centric service. With clear guidelines and a customer-friendly approach, Ruggable ensures that shoppers can confidently make their purchases, knowing that they have the option for a smooth return experience if needed. This commitment contributes to building trust and loyalty among customers, establishing Ruggable as a reliable choice for those seeking quality and convenience in the realm of washable rugs.


What is Ruggable’s return policy?

Ruggable offers a hassle-free return policy. If you are dissatisfied with your purchase, you have a certain amount of time to return it. It’s essential to review the return policy on their official website for detailed information on timelines and conditions.

How long do I have to return a Ruggable product?

The return period may vary, so it’s crucial to check Ruggable’s official return policy for the most accurate and up-to-date information. Generally, online retailers have a specific window within which customers can initiate returns.

Are there any conditions for returning a Ruggable rug?

Ruggable may have certain conditions for returns, such as the product being unused, in its original packaging, and with all accompanying accessories. Checking the specific conditions will help you understand what is required for a successful return.

Can I return a Ruggable rug if it doesn’t meet my expectations?

Yes, Ruggable’s return policy often allows returns if the product doesn’t meet your expectations. Whether it’s the color, size, or any other aspect, reviewing the return policy will give you insights into the acceptable reasons for returning a product.

How do I initiate a return with Ruggable?

To initiate a return with Ruggable, you typically need to follow a specific process outlined in their return policy. This may involve contacting customer support, filling out a return form on their website, or using an online portal. It’s essential to understand the steps involved to ensure a smooth return process.


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