Rooms To Go Return Policy: A Comprehensive Guide

Rooms To Go is a well-known retailer of furniture and home design items in the United States. Buyers can discover enticing bargains on patios, dining, beds, and a variety of other household necessities both online and in-store. However, with internet orders, we occasionally have a disappointing experience due to defective or cheaply built furniture. To return your order for a refund, you must first understand all parts of the Rooms To Go return policy.

What is Rooms To Go Return Policy?

Rooms To Go’s return policy varies between online orders and in-store purchases. You have 48 hours following delivery to initiate a return for an online purchase from After delivery, returns on showroom items are not permitted. Showroom sales are only refundable if they do not arrive on time and you cancel the sale within 48 hours of purchase.

Return Period 48 hours
Return Method Contact customer support
Contact Number 1-888-709-5380
Official Website Rooms To Go

Is it possible to cancel my showroom purchase after 48 hours?

If you cancel your sale within 48 hours of purchase and before delivery, Rooms To Go will refund you 80% of your purchase price.

Are Rooms To Go Returns Free?

Unfortunately, Rooms To Go refunds are not free. You will be charged a return fee equal to the original delivery charge.  You may also be charged redelivery and restocking fees for some returns/exchanges, such as mattresses, box springs, and doorway delivery. If the delivery was made by UPS, you must return it via UPS at your own expense.

Is it possible to return Rooms To Go Express Delivery Orders?

Refunds or cancellations are not permitted for express or next-day delivery showroom orders, according to the Rooms To Go return policy. This could be because their team begins the expedited shipping process immediately after you pay for an item in their store.

If this information has been useful thus far, you may be interested in learning how returns operate at other well-known furniture companies such as Mattress Firm and Floor & Decor.

How Can I Return At Rooms To Go?

To return your online or in-store Rooms To Go purchase, contact their customer service team. Call 1-888-709-5380 for internet sales assistance. Their team will provide you with all of the necessary information to return the item. When contacting their sales support team, keep your sales order number handy. Rooms To Go’s return policy specifies that if your delivery was held by UPS, you must ship the things back at your own expense. Rooms To Go shall not be held liable for any such costs.

Rooms To Go Refund Policy

When their warehouse receives your return, it will be inspected. If the item meets all of the standards of the Rooms To Go return policy, they will provide a full refund. You should be aware of the following facts regarding this refund:

  • Rooms To Go will process your refund in roughly 10 days, following which it will appear in your account depending on your bank’s processing period.
  • The refund amount will include the purchase price of the item plus tax, but not any delivery or shipping fees.
  • In addition, you may be charged a return fee equal to your original delivery amount.
  • Refunds for Bitpay purchases will be issued in the form of a cheque made payable in US dollars.
Refund Period Upto 10 days
Refund Method Original Form of Payment



Understanding the “Rooms to Go return policy” is crucial for anyone considering a purchase from this furniture retailer. The company’s return policy outlines the guidelines and procedures for returning items, ensuring that customers have a clear understanding of their options in case they are dissatisfied with their purchase. By familiarizing yourself with these policies, you can make informed decisions and have peace of mind knowing that Rooms to Go values customer satisfaction and aims to provide a transparent and fair return process. Always check the latest and specific details on the official Rooms to Go website or contact their customer service for the most accurate and up-to-date information regarding their return policy.


What are the Rooms to Go return policy for furniture purchases?
Rooms to Go has a comprehensive return policy for furniture. Generally, customers can return eligible items within a specified timeframe after delivery. Details regarding the duration and conditions for returns can be found on the company’s official website or by contacting their customer service.

Can I return a mattress or other bedding products to Rooms to Go?
Yes, Rooms to Go typically accepts returns for mattresses and bedding products. However, specific conditions may apply, such as the need to return the item within a certain timeframe and in its original condition. It is advisable to review the company’s mattress return policy for detailed information.

Are there any restocking fees associated with Rooms to Go returns?
Rooms to Go may have restocking fees for certain returned items. Customers should check the company’s return policy to understand if restocking fees apply and under what circumstances. The policy is likely to provide information on how the fees are calculated and when they are waived.

What is the process for initiating a return with Rooms to Go?
To initiate a return with Rooms to Go, customers usually need to contact the customer service department. The company may have specific procedures for returns, including obtaining a return authorization and instructions on how to ship the item back. It’s essential to follow the outlined steps to ensure a smooth return process.

Is there a time limit for returning furniture to Rooms to Go?
Rooms to Go typically impose a specific time limit for returns. Customers should check the company’s return policy to determine the exact timeframe within which they can initiate a return. Understanding the time limits is crucial, as returns initiated after the specified period may not be accepted.


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