Roman Returns Policy: Understanding the Roman Returns Policy for Timeless Style Assurance

Discover Roman’s return policy, which allows for 60-day returns and exchanges. Find more about return policies, exceptions, and contact information. With Roman, you can shop with confidence.

What is the Roman Return Policy

If you are unhappy with your purchase or received the incorrect size from Roman, you can easily return it. You have 60 days from the date of purchase or delivery to return a Roman item. A return shipping fee will be levied. It will be deducted from your refund. You can return our products through an online returns gateway. All tags and labels must remain attached to the goods. Products that are in good and sellable condition will be eligible for return.

Information Details 
Return time 60 days 
Return medium In-Store & Online 
Exchange period  60 days
Contact  44 121 636 0701


Methods to Return at Roman

To return an order, use the form that came with your purchased or ordered item. Fill out the form and send it along with your shipment. You can also exchange your orders for a refund and then place a new order. The Roman return policy methods for their customers for easy and flexible returns are as follows.

Roman in- Store return policy

If a customer wishes to return a product in a shop, the client must bring the product along with all original receipts, online purchase receipts, original packing slips, or a copy of the shipping confirmation email, as applicable. Speak with customer care and inform them you want to return; they will assist you in completing your return if you are eligible. Returning online purchases to the business is not permitted. 

Online Return Policy at Roman:

Make certain that your goods are in their original condition and returnable. To ship your product, you must include a return label. Send us your package with your product order number, name, email address, and receipt. Return your products in as new condition as possible. To return, go to the website and follow the directions. If you return your purchase by mail, a fee of £3 will be deducted from your refund. Keep in mind that it also applies to Klarna orders.

Roman return policy condition:

  1. Roman will not accept your merchandise if it is not in its original condition.
  2. The product must be new and undamaged.
  3. You must return the item within 60 days of purchase.

What is Roman’s Delivery and shipping policy?

Roman provides two shipping options to their consumers. You can choose the best one for you.

Roman provides basic shipping. Your order may take 3 to 5 working days to be delivered. There are no delivery charges. You can obtain this for free.

Next-day delivery is another shipping policy offered by the Roman. You will be charged £3.99. If you place your order before midnight, it will be delivered the next day. If your order exceeds £85, you will not be charged for this service.

What is the Refund Policy at Roman?

Roman conducts your refund process after receiving your purchase and then confirms whether you are qualified for a refund or not. Once your refund has been processed, you will be notified. The refund process usually takes about 14 business days. Refunds will be issued in the original form of payment utilized.

If 15 days have elapsed and you have not received your return, you must contact your bank. If you have any more questions, please contact our customer service department. If you are eligible, they will assist you in obtaining a refund. 

What is Roman Exchange policy?

Please return to the Roman mainstream retailer that accepts your purchasing currency to ensure a successful exchange procedure. Please provide your receipt while exchanging products. You will be given a refund for different sizes of the same item. We regret that you will not be able to swap your product for another.

Please return your things in their original condition, unworn and unused, with all tags, labels, and packaging, precisely as you received them, to qualify for an exchange. To be qualified for the transaction, the exchange must be made within 28 days of the original purchase.


Understanding the Roman returns policy is crucial for customers seeking a seamless and satisfactory shopping experience. The clarity and fairness of a returns policy can significantly impact customer trust and loyalty. By providing transparent guidelines, Roman ensures that customers feel confident in their purchases, knowing that a straightforward and accommodating returns process is in place. As the company continues to prioritize customer satisfaction, the returns policy serves as a testament to Roman’s commitment to fostering a positive and reliable relationship with its clientele. In navigating the e-commerce landscape, an effective returns policy stands as a key element in building trust and reinforcing the brand’s reputation for excellence in customer service.


What is Roman’s Returns Policy?

Roman’s Returns Policy outlines the guidelines and procedures for returning products purchased from Roman. It covers aspects such as eligibility criteria, time frames, and conditions for returning items. For detailed information, please refer to the official Returns Policy page on the Roman website.

How Long Do I Have to Initiate a Return with Roman?

To initiate a return with Roman, customers typically have a specific time frame from the date of purchase. The Returns Policy specifies this duration, and it is crucial to adhere to it for a successful return process. Be sure to check the Returns Policy page on the official Roman website for the most accurate and up-to-date information.

What Items are Eligible for Return According to Roman’s Policy?

Roman’s Returns Policy will detail which items are eligible for return. It often includes information about the condition of the product, original packaging, and any specific exclusions. Customers should review this information before initiating a return to ensure compliance with the policy.

How Can I Initiate a Return with Roman?

The process for initiating a return with Roman is typically explained in the Returns Policy. It may involve contacting customer support, filling out a return form online, or following specific instructions. For a step-by-step guide, visit the Returns Policy page on the official Roman website or reach out to their customer service for assistance.

What Happens After I Return a Product to Roman?

After you have returned a product following Roman’s Returns Policy, the next steps in the process will be outlined in the policy itself. This may include the inspection of the returned item, processing of refunds or exchanges, and any associated timelines. For the most accurate and detailed information, refer to the Returns Policy on the official Roman website.


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