Old Navy Return Policy: Everything You Need to Know

The Old Navy Return Policy: What You Should Know

This Old Navy return policy explanation is provided only for informative purposes by Budget Fashionista. These policies are subject to modification. For current return policies, please contact the retailer directly.

Old Navy return policy

Timing on Old Navy returns

Returns are accepted within 30 days after purchase. If you purchased the item online, you have 30 days from the ship date to return it.

However, there is a prolonged holiday return time. Anything purchased between November 1 and December 24 can be returned until January 15 of the following year, or within 30 days, whichever comes first.

Please keep in mind that the item must be received by Old Navy by the deadline. Please take up to seven days for mail to be returned.


Items in their original condition can be returned. Wear, wash, or damage it at all costs. Remove any swimwear’s liner and price tags.

Nothing marked as a final sale can be returned or exchanged. Masks are no longer available for purchase.


For online orders, return postage is free. Most online purchases can be returned by mail or in-store. Some items are labeled “Return by Mail Only” or “Mail Only,” and can only be returned through the mail.

Items purchased in a store cannot be mailed in.


Items can be exchanged by mail or in-store. Contact Old Navy customer support here to exchange by mail. Please keep in mind that if you have products designated “mail only,” they must be exchanged via mail.


You must submit proof of purchase to receive a refund to your original source of payment. This might be the shipping confirmation email or the payment card used to make the purchase.

If you return a present, you will be refunded in the form of a gift card. If you do not have a gift receipt or invoice, the refund will be the current selling price of the item.

If you return an item purchased using rewards points, you will be repaid in rewards points.

Old Navy Exchange Policy

If you purchased an item online and need to exchange it for a different size, you can do it for free either by mail or in-store. To avoid postage charges, use Old Navy’s prepaid return shipping label.

Items purchased in-store can be exchanged in-store only, not via mail.

Old Navy return policy: Next steps

  • If you purchased the item from an Old Navy store, take the item and your receipt and go to your nearest location. Items purchased in a store cannot be returned via mail.
  • Check your receipt if you purchased the item online to see if anything is tagged “mail only.” A shipping label is required for any item marked “mail only.” You may bring any additional products into the store. Remember to include your order confirmation or receipt.
  • Get your return shipping label for anything you’re mailing back.
  • Keep a duplicate of your receipt or order confirmation, as well as the mailing label. Pack the item and return it using Old Navy’s complimentary label.


Understanding the Old Navy return policy is essential for a hassle-free shopping experience. Old Navy strives to provide flexibility and customer satisfaction by offering a generous return window and accepting returns both in-store and online. Familiarizing yourself with the specific details, such as timeframes and condition requirements, ensures a smooth process in the event that you need to return or exchange a purchase. By adhering to the guidelines outlined in the Old Navy return policy, customers can confidently navigate the return process and enjoy a positive shopping relationship with the brand.


What is Old Navy’s return policy?

Old Navy generally allows returns within 45 days of the purchase date for a full refund or exchange. The things must be in their original condition, complete with tags.

Can I return Old Navy online purchases in-store?

Yes, Old Navy typically allows customers to return online purchases to a nearby Old Navy store. This provides added convenience for those who prefer in-person returns.

What if I lost my Old Navy receipt?

Old Navy may accept returns without a receipt, but the refund will likely be issued in the form of store credit at the current selling price of the item.

How does Old Navy handle defective or damaged items?

If you receive a defective or damaged item, Old Navy usually provides a full refund, including shipping charges. Customers can contact customer service for assistance with such issues.

Are there any items excluded from Old Navy’s return policy?

Some items, like final sale and clearance items, may not be eligible for return. It’s essential to check the specific terms and conditions on the Old Navy website or contact customer support for clarification.


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