The Nasty Gal Return Policy is not the most generous or customer-friendly policy available, and it varies by country. Because the brand does not have a physical location, all orders are completed online. There is generally a 28-day return window, but happily, your Christmas gift-buying blunders can be undone under their unique holiday policy.
Here’s a helpful guide to the Nasty Gal returns, COVID and otherwise. By being aware of your options as a consumer at this retail store, you may avoid the mistakes and hazards of holding on to your goods for too long.
Nasty Gal Return Policy
The Nasty Gal return policy allows you to return things within 28 days after receipt. All returns are done online, and depending on where you live, there may be a processing fee for original payment returns. The reimbursement of store credit is free.
The special Christmas policy allows you to return eligible items purchased between November 9th and January 31st.
Methods Of Return
Nasty Gal features an online returns site that makes both domestic and international returns simple. If you have multiple orders to return, Nasty Gal recommends doing it separately. Otherwise, you risk delaying the process. The Nasty Gal returns address can be obtained by visiting the returns portal, which is mentioned below. It should be noted that returns to Ireland and the United Kingdom are free when using the internet site.
Here are the steps to returning your item:
- Make sure your item can be returned. Check out the return policy for various product areas to see what you’re stuck with and what you can return.
- Pack the item again. It does not need to be in its original packaging. Fortunately, the company no longer sends paper invoices. As a result, you won’t have to include original delivery invoices or anything else.
- Access the Online Returns Portal. This is valid for Nasty Gal returns in the United States and International returns.
- As instructed, enter the order number and the last four digits of your phone number.
- Select a return method and print a return label.
- You must pay for your returns.
- Remember to save your proof of postage.
- Keep track of your return.
NASTY GAL Refund Policy
If you utilized the Returns Portal to return something to Nasty Gal, it can take up to three days for it to reach the shops. Soon after, they’ll begin processing your refund, and you should see an update in your bank account within 7 days. However, it is also dependent on how long it takes your bank to complete the refund.
These rules apply to the Nasty Gal return policy in Canada as well. You have 14 days in Ireland and the EEA nations to terminate your contract and return items for a full refund of your shipping price.
| Return window /Mode of payment | Mode of refund |
| Within 28 days of purchasing in the United States or Australia | Refund in original mode of payment within 7 days after receiving the item |
| If paid in a gift voucher or store credit | Refunded to your nastygal.com account |
| Within 28 days of return from Canada | Refunded within 28 days of receiving the item |
Return Policy For All Their Products
When it comes to returning products, Nasty Gal has some dos and don’ts. Examine the table to see what you can and cannot return. Perhaps the non-returnable products you dislike would be better off as a gift for someone else?
| Products and purchases | Product condition | Return policy |
| All items | Not washed or worn, all tags intact | Within 28 days of receiving |
| Fashion face masks, pierced jewelry | Cannot be returned | |
| Intimate toys | With seal intact | Within 28 days of receiving |
| Underwear and swimwear | With hygiene seal intact | Within 28 days of receiving |
| Beauty products and accessories | Cannot be returned | |
| Shoes | Must be tried on indoors | Within 28 days of receiving |
| Faulty items | Use the Contact Us tab to reach customer care, along with an image of the item. |
Conclusion
Understanding the Nasty Gal return policy is crucial for customers seeking a seamless and satisfactory shopping experience. Nasty Gal’s commitment to customer satisfaction is evident in its transparent and accessible return policy. By providing clear guidelines on returns, exchanges, and refunds, the company strives to build trust and loyalty among its clientele. As with any online retailer, it is recommended that customers carefully review and familiarize themselves with the specific details of the return policy to ensure a smooth and hassle-free process in the event of product returns. Nasty Gal’s dedication to customer service, coupled with a comprehensive return policy, contributes to a positive overall shopping experience for their customers.
FAQs
What is Nasty Gal’s return policy?
Nasty Gal’s return policy allows customers to return items within 28 days of receiving their order. The items must be in their original condition, with tags attached. The return process can be initiated through the Nasty Gal website.
How do I initiate a return with Nasty Gal?
To initiate a return, log in to your Nasty Gal account, go to the “Order History” section, and select the order containing the items you want to return. Follow the provided instructions to complete the return process and receive a return label.
Is there a fee for returns at Nasty Gal?
Nasty Gal provides free returns for customers in the United States. However, customers outside the United States may be responsible for return shipping costs. It’s recommended to check the Nasty Gal website or contact customer support for specific details based on your location.
What items are eligible for return at Nasty Gal?
Generally, items eligible for return at Nasty Gal include those in their original condition, with tags attached. Some exclusions may apply, such as final sale or non-returnable items. Refer to Nasty Gal’s return policy for a comprehensive list of eligible and ineligible items.
How long does it take to process a return with Nasty Gal?
Once Nasty Gal receives your returned items, the processing time for returns is typically 14 business days. After processing, the refund will be issued to the original payment method. It’s important to note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.