HomeGoods Return Policy: Your Guide to Hassle-Free Returns

What is HomeGoods Return Policy?

HomeGoods is a home goods retailer in the United States that operates under the TJX brand. Its headquarters are in Framingham, Massachusetts. HomeGoods sells furniture, kitchenware, linens, art, and other housewares. HomeGoods Return Policy applies to both in-store and online purchases.

According to HomeGoods ‘ return policy, you can return the products within 30 days after purchase. It can be returned online, via mail, or in person. However, for some products, the return policy may need to be revised.

If you return the items by mail, the merchant will take $14.99 from your refund or store credit and ship them to the shipping carrier specified on the shipping label.

Details of HomeGoods Returns

Information Details
Website HomeGoods
Return Policy Days 30 days
Exchange Policy Days 30 days
Requirements unused item, receipt or confirmation email, government-issued ID card
Mediums Online, via mail, in-store 
In-Store Inquiries +1-800-888-0776
Online Inquiries +1-833-888-0776
Operation Hours Mon – Fri: 9 AM – 6 PM EST

Refunds at HomeGoods

As Per the policy,

  • If a customer pays using a credit or debit card, the money will be refunded to their account.
  • Store-purchased items will be returned in cash.
  • Items purchased or returned with a gift card will only be refunded in the form of shop credit.
  • The checks will be returned in cash.
  • Items returned after 30 days, with or without a receipt, will be refunded in store credit. 
  • Items purchased using PayPal and returned by mail will be repaid to the account, however, items returned in-store will be compensated with shop credit.

HomeGoods Return Processes and Guidelines

Products from HomeGoods can be returned online, by mail, or in-store, with or without a receipt. However, how it is refunded will change. If you want to return the unsatisfactory products, you must do so within 30 days.

HomeGoods accepts receipts and packaging slips, which are also accepted as receipts. Returns are possible using a shipping confirmation email or the packaging slip. Returns are not permitted for gift cards.

HomeGoods Return Policy for Store Purchases

If a purchase does not meet your needs, you can return it to a HomeGoods store within 30 days. First, confirm that the product is in its original, unused condition. If it is returnable, you can take it to the nearest store to your home.

The product that has been used or is in an unsellable condition will not be accepted by the personnel. Display the receipts or confirmation email you received for the return of the purchased merchandise to the team. 

You can still return the merchandise if you don’t have the original receipt. You would only need to present your government-issued ID card, signature, and address. Your refund will be executed once you confirm.

HomeGoods Return Policy for Online Shopping

Via mail

HomeGoods allows customers to return their purchases online or via mail. Find the shipping label that was provided by the company. Pack the things you bought in their original box and form. Include a copy of the item’s receipt or the initial confirmation email. Drop the parcel off at the shipping location.

As a delivery fee, a total of $14.99 will be deducted from your refund or shop credit. You can avoid the shipping price by returning it to the nearest store. Remember that if the merchandise arrives at the warehouse within 40 days, they will accept returns. 

Via website

After selecting and adding products to your shopping bag, click the ‘Checkout’ button.

If you already have a online account, you can join now. If you do not have an account, you can create one or check out as a guest.

Fill in your billing and payment information, making sure it matches the credit card you intend to use. Before clicking the ‘Place My Order’ button to make your order, double-check your information and purchasing details.

When you click “Submit” on the website, a request is made to the payment method of your choice. HomeGoods will not charge your credit card until your order has shipped. Once your order has been placed, it cannot be altered or canceled.

Timeframe for HomeGoods Return

If you want to return an ordered or purchased product, you must do so within 30 days after receiving or purchasing it.

  • Refunds for credit and debit card transactions take ten days.
  • If a buyer uses checks to purchase the merchandise, the refund will take 10 days.
  • Products purchased with shop credits will be returned as store credits immediately.
  • Items purchased in-store with cash will be returned in cash instantly.

HomeGoods Exchange Policy

Items may only be returned or exchanged within 30 days of purchase. The following is the exchange policy:

  • The item should not be damaged in any way.
  • Only unused items are eligible for exchange.
  • Bring your receipt to exchange the item.
  • If you do not have the receipt, bring a government-issued ID card.


The HomeGoods return policy stands as a testament to their commitment to customer satisfaction. With its transparent and customer-friendly approach, HomeGoods strives to provide a hassle-free experience for shoppers who may need to return or exchange their purchases. By offering a reasonable return window, accepting various forms of proof of purchase, and maintaining a fair and straightforward process, HomeGoods demonstrates a dedication to fostering trust and loyalty among its customers. Whether it’s a change of mind or an unforeseen issue, the HomeGoods return policy reflects the brand’s understanding of the dynamic nature of customer needs and their willingness to go above and above to create a pleasant buying experience.


What is HomeGoods’ return policy?

HomeGoods offers a flexible return policy, allowing customers to return most items within a specified timeframe. To get detailed information, please refer to the official HomeGoods website or contact their customer service.

How many days do I have to return a product to HomeGoods?

The return window for HomeGoods purchases may vary depending on the type of item. Generally, customers have a specified number of days from the date of purchase to initiate a return. Check the specific product details or contact HomeGoods customer support for accurate information.

What items are eligible for return at HomeGoods?

Most items purchased from HomeGoods are eligible for return, but certain restrictions may apply. Items must typically be in new, unused condition, with original tags and packaging. Specific product categories may have unique return criteria, so it’s advisable to check the product details or contact HomeGoods for clarification.

Can I return online purchases to a physical HomeGoods store?

HomeGoods often provides the convenience of returning online purchases to one of their physical store locations. However, it’s essential to confirm this option and understand any specific requirements or exceptions related to in-store returns. Refer to the official HomeGoods website or reach out to their customer service for guidance.

How do I initiate a return with HomeGoods?

HomeGoods typically outlines a straightforward process for initiating returns. This may involve contacting customer support, completing an online return request, or following specific instructions provided with the product. Check the official HomeGoods website or contact their customer service for step-by-step guidance on initiating a return.


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