Home Hardware Return Policy: Your Comprehensive Guide

If you want to return a Home Hardware item, you must do so within 90 days of purchase. Home Hardware is a well-known Canadian retailer where clients may buy building materials, furniture, household tools, and equipment, among other things.

This company was founded in 1964, and now, with years of expertise and accomplishments, Home Hardware has more than 950 stores across Canada; also, consumers may purchase things from the website.

Customers prefer to use and purchase items from home hardware, but there may be times when they must return a product. Then it’s critical to understand the methods and rules properly, which is why this article about Home hardware return policy is here to help.

What is the Home Hardware Return Policy?

We all require some simply worth this site where people may acquire all their important products for everyday hardware supplies, tools for furniture, and so on.

Home hardware is constantly at your disposal to meet your needs. Customers can buy everything they need to build anything from furniture to walls to plumbing.

However, no matter how good the service provided by Home Hardware is, there are times when a consumer must return a Home Hardware item for some reason.

However, home hardware has some return policies, so it’s crucial to understand them before you try something risky to return your home hardware item.

So, if you wish to return your home hardware item, follow these steps:

  • The merchandise must be returned within 90 days of purchase.
  •  Major appliances purchased from Home Hardware must be returned within 30 days, and a restocking fee may apply.
  • The home hardware goods must be unused, undamaged, and in their original box and order receipt when returned.
  • If a product has been opened or used, it cannot be returned. Then. If it is eligible, just a warranty option is offered.
  • If a consumer misplaces their product’s receipt, the refund or exchange becomes more problematic because it will be handled at the discretion of store management.
  •  Bring your identification proof for the lost receipt exchange; if you used a Scene+ card for the Home Hardware purchase, you must also bring it.

How to return the Product to Home Hardware?

Customers value home hardware due to its high quality and wide range of products. Customers are not compelled to look elsewhere for the essential item.

However, occasionally, a few customers attempt to return their Home hardware purchases. As a result, there are some ground rules you must follow before returning.

So, at Home Hardware, to return the product online,

  • Log in to your account on the Home Hardware website.
  • Then, in My Account, you can select a method to obtain your Home hardware return label.
  • You can also contact Home Hardware at [email protected] or 1-877-940-5081.
  • Following that, express your problem with your Home hardware-acquired item and get a return label.
  • Then you’ll get a return label with your Return Merchandise Authorization (RMA) number on it.
  • Attach the label to your properly packed home hardware box.
  • And drop it off at the courier service’s nearest drop-off location.

Return your home hardware item in-store.

  • Take the original receipt for your Home Hardware purchases.
  • Then you must go to your local Home Hardware store.
  • Then, go to the Home Hardware cashier or customer service desk and inform the person that you are willing to return the product.
  • If everything is in order after inspecting the goods and their original packing, the Home Hardware Store will accept the product return.
  • And if there are any problems, they will supply different services.

Returning purchased things is relatively simple at home, and after purchasing something from the home hardware website, the consumer can return the merchandise at the home Hardware Store if they like.

Aside from that, customers may conveniently enjoy return services by mail.

Customers cannot return some items to Home Hardware via mail, including fuel-powered equipment, mirror doors, tubs, Dangerous Goods, anything weighing more than 60 pounds, and so on.

Home Hardware Return Policy for Damaged Items?

Customers enjoy purchasing home hardware items from a single store or website since they can do so discreetly and easily. As a result, shopping for house hardware is a pleasurable experience.

However, there are a few complaints of home hardware items being delivered broken or substandard, and sometimes missing parts. Regardless of how attentive the house hardware was at the time of shipping, anything can go wrong throughout the delivery procedure.

As a result, if a consumer receives a damaged, defective, or missing parts item from the Home Hardware website, they have three days to report the problem.


Understanding the Home Hardware return policy is crucial for a seamless and satisfactory shopping experience. Whether you’re seeking a refund, exchange, or assistance with a defective product, being aware of the specific terms and conditions outlined by Home Hardware ensures that you can navigate the process confidently. By familiarizing yourself with the return policy, you empower yourself as a consumer to make informed decisions and address any concerns that may arise with your purchases. Ultimately, a clear understanding of Home Hardware’s return policy contributes to a positive customer experience, fostering trust and loyalty between the retailer and its valued customers.


What is Home Hardware’s return policy?

Home Hardware generally accepts returns within a specified period from the date of purchase. The exact details of the return policy, including time frames and conditions, may vary by store location. It’s advisable to check with your local Home Hardware or refer to their official website for specific information.

Can I return an item without a receipt?

Home Hardware typically requires a valid proof of purchase, such as a receipt, for returns. If you don’t have a receipt, it’s recommended to contact the store where the purchase was made to inquire about their specific return policy for transactions without proof of purchase.

What items are eligible for return at Home Hardware?

Most Home Hardware stores accept returns for unused and unopened items in their original packaging. However, certain products, such as custom or special orders, may have different return restrictions. It’s essential to review the specific return policy of the store where the purchase was made to understand which items are eligible for return.

How do I initiate a return at Home Hardware?

To initiate a return, you typically need to bring the item, along with the original receipt, to the Home Hardware store where the purchase was made. The store staff will assess the condition of the item and process the return according to their established return policy. It’s advisable to contact the store directly for any additional instructions or requirements.

Is there a restocking fee for returned items at Home Hardware?

Some Home Hardware stores may charge a restocking fee for certain returns, especially for items that are not in their original condition or packaging. It’s important to be aware of any potential restocking fees, and this information can usually be found in the store’s return policy. Checking with the specific Home Hardware location or reviewing their official website can provide clarity on whether restocking fees apply and under what circumstances.


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