Citi Trends Return Policy Explained: Know Your Options

Citi Trends Return Policy: Simple Returns and Hassle-Free Exchanges

Citi Trends, a prominent shop recognized for its fashionable fashion goods and accessories, knows that you may change your mind or have problems with your purchases. As a result, they have a clear return policy in place to ensure client pleasure and ease. In this post, we will look at Citi Trends’ refund policy, as well as any special holiday allowances.

Understanding the Basics of Citi Trends Return Policy

Citi Trends has a simple return policy that allows customers to exchange or refund most items within 30 days of purchase. To be eligible for a return or exchange, the item must be in its original condition, unworn, and with all tags attached.

When it comes to returning your product, you have two options:

In-Store Returns: If you want to return an item in person, you can do so at any Citi Trends location. Simply bring your purchase receipt or packing slip, as well as the item in question, and a store worker will assist you with the return.

Mail Returns: If you are unable to visit a physical store, Citi Trends allows you to return things by mail. Fill out the return form that came with your initial shipment, indicating the reason for the return, and include it with the item you’re returning. Attach the prepaid return mailing label to your parcel and deliver it to your local post office.

Special Holiday Return Policy

Citi Trends recognizes the need for a more flexible return policy throughout the holiday season to suit both gift-givers and recipients. While most purchases have a 30-day return window, things purchased between November 1st and December 24th can be returned or exchanged until January 15th of the following year. During the holiday season, this prolonged period allows shoppers to shop for others with confidence.

Exceptions and Specifics

It is critical to be aware of the following exceptions and particular factors that may affect your return or exchange process at Citi Trends:

Final Sale Items: Items labeled “final sale” are non-returnable and cannot be exchanged. Due to hygienic concerns, this includes intimate clothes, cosmetics, and piercing jewelry. Before making a purchase, double-check the product description or ask a store associate for clarification.

In-Store Returns for Online Purchases: If you made an online purchase and desire to return it in-store, please keep in mind that the reimbursement will be granted as an online store credit. Similarly, mail-in returns of online purchases will be repaid in the original manner of payment.

Price Adjustments: Citi Trends offers price adjustments if an item you purchased goes on sale within 14 days of your purchase. Simply present your original receipt or packing slip within 14 days of the purchase to receive a refund for the difference.

Contacting Citi Trends Customer Service

If you have any problems or need further assistance with Citi Trends’ return policy, you can easily contact their customer service:

Customer Service Email: You can send an email to [email protected] for non-urgent inquiries.

Customer care Phone Number: You can reach Citi Trends’ helpful customer care representatives by dialing 1-877-244-5431.


Understanding Citi Trends’ return policy is essential for a seamless shopping experience. Familiarizing yourself with the terms and conditions, such as timeframes and acceptable conditions for returns, ensures that you can confidently make purchases with the knowledge that you have recourse if needed. As policies may evolve, it is advisable to regularly check the official Citi Trends website or contact their customer service for the most up-to-date information. By being informed about the return process, customers can enhance their overall satisfaction and confidently engage in the diverse and trendy shopping experience that Citi Trends provides.


What is Citi Trends’ return policy?

Citi Trends’ return policy allows customers to return items within a specified period. Understanding the duration and conditions for returns is crucial for a hassle-free process.

How long do I have to return items to Citi Trends?

Citi Trends typically has a specific timeframe within which customers can return items. Knowing this duration is important to ensure eligibility for a return.

What items are eligible for return at Citi Trends?

Not all items may be eligible for return. Clarifying which products can be returned and under what conditions will help customers make informed decisions about their purchases.

What is the process for returning items to Citi Trends?

Understanding the step-by-step process for returning items, including any required documentation or packaging, can streamline the return experience for customers.

Are there any exceptions or exclusions in Citi Trends’ return policy?

It’s essential to be aware of any exceptions or exclusions to the return policy, such as final sale items or specific product categories. This information helps customers make informed decisions and avoids any misunderstandings during the return process.


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