Chewy Return Policy Explained: Simplifying the Process

Chewy’s Return Policy

Chewy has a generous return policy. They will return your money without question. You also have a full 365 days (a year) to make the return and receive your entire refund.

Prescription drugs are the only things that cannot be returned or exchanged. If the medication is faulty or damaged, Chewy will replace or refund it on an individual basis. Chewy also does not accept refunds or returns on gift cards. The cards have to be used. If the item purchased with the card is unsatisfactory, you may be given a replacement or a refund at that time.

The majority of refunds are processed within three to five business days. Typically, this time range is determined by your banking system, not Chewy.

Is it possible to get a complete refund from Chewy?

Chewy only provides complete refunds. This e-commerce pet supplies firm has never issued partial refunds; instead, they always provide full refunds that are quick, easy, and hassle-free. They frequently do not even request that you mail back anything; instead, they normally urge customers to give good but unwanted products to local pet shelters rather than dumping the items or food.

Pet drugs are granted on a case-by-case basis, so you may or may not receive a complete refund. Unless required by law, full refunds are also not possible for eCards (gift cards).

How long does it take to get a Chewy refund?

Chewy refunds are processed quickly. Your customer service representative will provide a refund right away. Nonetheless, most card issuers, banking institutions, and credit unions require three to five days to refund your money.

Is it possible to return a chewy item without the original box or packaging?

Yes, you can return items without the original packing to Chewy. Chewy will occasionally offer to ship your new item to you without requiring you to return your old one. Instead, they ask (but do not require) that you donate the merchandise to your local animal shelter.

If Chewy requests that you mail your item back, they will always cover 100% of the postage charges for your return, in addition to replacing the item or offering a full refund.

How Long Do You Have to Return a Chewy Item?

As previously stated, you have 365 days, or a full year, to return or request a refund on Chewy merchandise. You can contact customer support 24 hours a day, 365 days a year to return or refund your item.

What Items Are Not Returnable to Chewy?

Some pet medications and prescriptions cannot be returned. Chewy only accepts returns on certain items on an individual basis.

You also cannot return or exchange gift cards, or eCards as Chewy refers to them.

Is it possible to return an item to Chewy without a receipt?

Yes! Chewy accepts complete returns (as well as exchanges) without requiring the original packaging or receipt.

It’s simple to conduct a chewy exchange without a receipt. You only need your order number, which may be found on your receipt or confirmation email. If you’re not sure where to look for this information, you can contact Chewy customer care here.

Can I Return Chewy Items to PetSmart?

No. Some individuals believe that because PetSmart bought Chewy in 2017, they can accept Chewy refunds, but this is not the case. Items can only be returned or exchanged via mail.

Phone Number for Chewy Customer Service

You can reach Chewy’s customer support staff by calling 1-800-672-4399.

If you don’t want to make a phone call, you can use their instant chat function via their mobile app or their website.

Does Chewy provide live chat support?

Chewy has some of the greatest and fastest chat support systems available now on the internet. Their live chat assistance can be found here. You can also contact them through this page.

Chewy team members are quick, well-trained, empathetic, and patient. Their customer service is unrivaled, and nearly everyone thinks that speaking with the customer service personnel is a pleasurable experience.


The Chewy return policy reflects the company’s commitment to customer satisfaction and convenience. With a user-friendly and transparent process, Chewy strives to make returns as easy as possible for its customers. The generous 365-day return window demonstrates confidence in the quality of their products and provides customers with ample time to assess their purchases. By prioritizing customer experience and offering hassle-free returns, Chewy aims to build trust and loyalty among pet owners, ensuring that their furry companions receive the best products and care. As with any policy, customers should review the specific terms and conditions outlined by Chewy to fully understand the return process and make informed decisions regarding their purchases.


What is Chewy’s return policy?

Chewy’s return policy allows customers to return most items within 365 days of purchase. Whether your pet doesn’t like the product or it arrived damaged, Chewy aims to make the return process simple and hassle-free.

How do I initiate a return with Chewy?

To initiate a return, log in to your Chewy account, go to “My Account,” select “Order History,” and then click on the order containing the item you want to return. Follow the instructions to generate a return shipping label and pack your item securely for return.

Are there any items that cannot be returned to Chewy?

While Chewy accepts returns for most items, there are some exclusions, such as prescription medications, personalized items, and certain perishable goods. It’s advisable to check Chewy’s specific guidelines for a comprehensive list of non-returnable items.

What is Chewy’s policy for returning damaged or defective items?

If you receive a damaged or defective product, Chewy encourages you to contact their customer service team immediately. They will work with you to resolve the issue, whether through a replacement, refund, or another suitable solution, ensuring your satisfaction with the purchase.

Is there a time limit for returning items to Chewy?

Chewy’s generous return policy allows customers to return items within 365 days of purchase. This extended period provides flexibility for customers to assess products and ensures that they have ample time to initiate returns if they are not satisfied with their purchase for any reason.


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