Best Buy Return Policy: Your Ultimate Guide to Hassle-Free Returns

With the rate at which technology is developing these days, you may be having second thoughts about a purchase you made at the ever-popular electronics company, Best Buy. In a couple of weeks, today’s high-performance laptop can become yesterday’s junk. Or perhaps you’ve opted to go with a smaller television in your home. For these and other reasons, the Best Buy return policy can be a genuine lifesaver when it comes to staying connected and current (pun intended).

One of the best-kept secrets for individuals who want to remain on top of trends is that by using your credit card’s return protection, you may extend Best Buy’s flexible return policy when you’re still unsure if you want to return your new item. When used in conjunction with the indispensable software Sift, you can automatically keep track of how long your products can be returned. Continue reading to learn how the Best Buy return policy might be one of the most generous ways to acquire what you want, even if you don’t get it right the first time.

Best Buy’s Return Policy 

The typical return policy at Best Buy is 15 days from the date of purchase. Items with a receipt are eligible for a complete refund and exchange; items without a receipt can be exchanged. The return time for things such as cell phones and equipment that require activation is 14 days. Finally, wedding registry items are returnable within 60 days of purchase.

Remember that cell phones and devices that need to be activated are subject to a $35 restocking fee.

Drones, DSLR cameras and lenses, mirrorless cameras and lenses, rideables, and special order items are subject to a 15% surcharge. In the following states: Alabama, Colorado, Hawaii, Iowa, Mississippi, Ohio, Oklahoma, and South Carolina, and where prohibited by law, there is no restocking fee for unopened merchandise purchased and returned.

Return Policy for My Best Buy Elite or Best Buy Elite Plus Members

If you have My Best Buy Elite membership, the usual return policy is extended to 30 days.

If you’ve joined Best Buy Elite Plus, you can extend the regular return policy to 45 days from the date of purchase.

(Please keep in mind that with Elite and Elite Plus memberships, telephones and devices that require activation are still only valid for return during the original 14-day period; wedding registry items are likewise only available for 60 days).

Returns Process

You have three alternatives when it comes to returning an item to Best Buy:

  • Return in Store
  • Return via Mail with Your Choice of Carrier
  • Use a Best Buy Prepaid Label

Credit Card Return Protection

If you’ve missed the return window specified in Best Buy’s return policy, you may still be covered by the return protection offered by your credit card. Assume Best Buy declines your return because you missed the return window. Your credit card company may be able to assist you in obtaining a refund as a statement credit back on the credit card account used to make the initial purchase. Of course, you’ll have to file a claim, but your return window should be at least doubled if you use your credit card.

While this may appear to be a benefit, one of the drawbacks of using credit card return protection is keeping track of your purchases and the prolonged return window, as well as having the time to manually file a claim. Fortunately, there is a solution:

Sift can help you manage your credit card purchases and determine how much time you have before the extended return window expires. Sift also starts the claims process, making it more efficient for your hectic schedule.


the Best Buy return policy is designed to provide customers with a flexible and hassle-free shopping experience. With a generous return window, clear guidelines, and options for both in-store and online returns, Best Buy strives to prioritize customer satisfaction. Understanding the return policy can empower shoppers to make informed decisions and feel confident in their purchases, knowing that Best Buy is committed to addressing any issues that may arise. Overall, the customer-centric approach reflected in Best Buy’s return policy contributes to the company’s reputation as a reliable and customer-friendly electronics retailer.


What is Best Buy’s return policy for electronics and appliances?

Best Buy’s return policy for electronics and appliances allows customers to return items within 15 days of purchase. The product must be in its original packaging and with all accessories. Certain items, such as cell phones and devices with carrier contracts, have different return periods and conditions.

Can I return an item purchased online to a Best Buy store?

Yes, Best Buy generally accepts returns for online purchases at their physical stores. Ensure you have the original packing slip or order confirmation email, and the product should meet the return conditions specified in their policy. Some exclusions apply, so it’s advisable to check the specific terms for your purchase.

What is Best Buy’s policy for returning open-box items?

Best Buy allows returns for open-box items within 15 days of purchase. The condition of the item is crucial, and it should include all original accessories and packaging. The return policy for open-box items aligns with the general return policy, but it’s essential to check for any specific conditions that may apply to certain product categories.

How does Best Buy handle returns for defective products?

If you discover a defect in a product purchased from Best Buy, you can return it within the manufacturer’s warranty period. Best Buy assists in facilitating repairs, replacements, or refunds for defective items. Make sure to retain your purchase receipt or order confirmation, as it will be necessary for processing the return.

Are there any items that are non-returnable at Best Buy?

While Best Buy has a customer-friendly return policy, some items are non-returnable. These may include digital content, gift cards, prepaid cards, and services. Additionally, specific products like customized items or those with hygiene concerns (e.g., opened headphones) may have limitations on returns. It’s advisable to review the detailed return policy on the Best Buy website for a comprehensive understanding of non-returnable items.


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