Asos Return Policy Explained: Seamless Return Process

ASOS Returns & Customer Service Guide

ASOS Return Policy: ASOS is a British online retailer of fashion and accessories that was launched in London at the end of 2000.

It caters mostly to young adults and carries over 800 brands in addition to clothing and accessories.

ASOS allows customers to exchange items they do not like by allowing them to return them.

In this paper, we’ll look at how to return items under the ASOS return policies, including the procedure for returning items and the requirements that must be met for the return to be successful.

ASOS Return Policy

ASOS has an extremely broad return policy that allows customers to exchange things they are dissatisfied with. All products purchased from the ASOS website are subject to the return policy.

This covers apparel, shoes, and accessories. The following conditions and terms apply to this return policy:

  • The things must be returned to the bank account 28 days after they are received.
  • The objects should be kept in their original condition, with all labels and tags attached.
  • A hygiene seal should be used to seal knickers and swimwear.
  • Grooming and cosmetics products should not be opened or utilized.
  • Earrings are not returnable due to sanitary concerns.

ASOS US refund policy

Here’s a quick rundown of the ASOS return policy that applies to US customers:

  • Within 28 days of receiving the initial purchase, you can return any ASOS product (including sale items) for a full refund.
  • If you return the item between 29 to 45 calendar days of the purchase date, you will receive an ASOS gift voucher for the amount you paid for the item.
  • ASOS does not offer businesses on its orders; hence, if you want a different color or size, you must return the item for a refund and place a new order.
  • Some items, such as pants, swimwear, pierced jewelry, cosmetics/makeup, or any items marked with a plus next to the product name, are not returnable. If you want to return it and get a refund, please do not remove the original wrapping/seal for hygiene reasons.
  • All goods will be inspected upon return and are the customer’s responsibility until they reach ASOS, so make sure it’s packed properly using our packaging suggestions and recommendations.
  • Items should be returned in their original condition and packing, including tags; for example, shoes should be returned in their original shoe box.

How to Return Items to ASOS

Returning items to ASOS is a simple process that can be completed in just a few steps:

  • Log in to the Account you created with your ASOS account, and then pick the “My Orders” team from your Account.
  • Choose the item(s) you want to return and include your explanation for doing so.
  • Create a return label and then attach it to your shipment.
  • Deliver the parcel to your local Post Office or a courier.

After ASOS receives the returned item(s), they will issue a refund within 10 working days. Refunds will be made using the same payment method that was used to purchase the item(s).

Restrictions on ASOS Returns

  • Please do not remove the original wrapping/seal if you wish to return knickers, swimwear, pierced jewelry, cosmetics/make-up or other products marked with a plus next to the product name.
  • On return, all goods are inspected.
  • ASOS items are your responsibility until they arrive at our warehouse, so make sure they are well-packed and cannot be destroyed.
  • All items returned must be in their original condition and packing.
  • Items returned in an undesirable condition or beyond the 28-day return period will not be reimbursed.
  • Returns for ASOS should be submitted to ASOS, Barlby Road, Selby, YO8 5BL UK.

If you purchased from ASOS Marketplace, you must contact the merchant directly for return instructions.

If you need a traceable delivery service back to the marketplace seller, you can use the Parcel Monkey quote engine to arrange a courier service.


Understanding the ASOS return policy is crucial for a seamless shopping experience. ASOS strives to provide customer satisfaction by offering a flexible and customer-friendly return policy. Whether it’s a sizing issue, a change of mind, or a defective product, ASOS aims to address customer concerns promptly and efficiently. By familiarizing yourself with their return policy, you can ensure a hassle-free process in the rare event that a return is necessary, reinforcing ASOS’s commitment to customer service and overall satisfaction.


What is ASOS’s return policy?
ASOS’s return policy allows customers to return items within 28 days of receiving their order. The things must be in their original condition, complete with tags. ASOS offers free returns for most customers, making the return process convenient and accessible.

How can I initiate a return with ASOS?
To initiate a return, log in to your ASOS account, go to the ‘My Orders’ section, and select the items you want to return. To create a return label, follow the instructions provided. Package your items securely, attach the label, and drop off the parcel at a designated return location or arrange a pickup.

What items are eligible for return at ASOS?
Most items purchased from ASOS, including clothing, accessories, and footwear, can be returned within 28 days of delivery. However, there are some exceptions, such as earrings, swimwear with the hygiene seal removed, and personalized items. It’s essential to review the product’s details and ASOS’s specific return policy for any exceptions.

How long does it take to process a refund from ASOS?
Once ASOS receives your returned items, the processing time for a refund is typically within 10 business days. Your original payment method will be credited with the refund. Keep in mind that it may take additional time for your bank to reflect the refund in your account.

What should I do if I receive a damaged or incorrect item from ASOS?
If you receive a damaged or incorrect item, contact ASOS customer service immediately. Provide them with your order number and details about the issue, and they will guide you through the process of returning the item and receiving a replacement or refund. ASOS is committed to resolving such issues promptly to ensure customer satisfaction.


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