Zappos Return Policy: Zappos’ Return Policy Unpacked

Zappos is a renowned online retailer of shoes and clothes, with a reputation for excellent customer care and hassle-free returns and exchanges. In this post, we’ll look at Zappos’ return policy and highlight some of the main characteristics that set it apart.

What is Zappos Return Policy?

All Zappos products, including shoes and clothes, have a 365-day return policy. This means that buyers can return or exchange their items within one year of purchase for any reason. Zappos even pays for return shipping, allowing customers to shop with confidence.

Zappos Return Policy for Worn Items

Customers can return worn items for a full refund or exchange under Zappos’ return policy. The item must, however, be in its original condition and packing, with all tags and labels attached. This means that even if you’ve only worn a pair of shoes or a piece of apparel once or twice and are unhappy with the fit or style, you It is still possible to return it for a full refund or exchange.

Zappos Shoe Return Policy

Customers can return or exchange shoes for any reason within one year of purchase under Zappos’ generous return policy. All tags and labels must be present, and the shoes must be in their original condition and packaging. Running shoes, for example, can be returned or exchanged even if they’ve been worn for several weeks or months.

Zappos Running Shoe Return Policy

Zappos knows that purchasing running shoes online can be difficult because customers may not be able to try them on before making a purchase. That is why Zappos has a one-of-a-kind return policy for running shoes. Customers can use their running shoes for up to 30 days before returning or exchanging them for free if they are not satisfied with the fit or performance. This policy applies to all running shoes sold on, including well-known brands such as Nike, Adidas, and New Balance.

Zappos 365-Day Return Policy

One of Zappos’ most popular features is its 365-day return policy, which offers customers plenty of time to evaluate whether or not they are satisfied with their purchase. This policy applies to all products, including shoes, clothes, and accessories. Customers have one year from the date of purchase to return or exchange their purchases for any reason, and Zappos pays for return shipping.

Zappos Return Policy: How to Make a Return or Exchange

Returning or exchanging an item on is quick and uncomplicated. Here are the actions to take:

  1. To begin your return or exchange, log in to your Zappos account or go to the order tracking page.
  2. Choose the item(s) to return or exchange and the reason for the return.
  3. Print the Zappos-supplied pre-paid return label and packing slip.
  4. Pack the item(s) in their original packing, complete with all tags and labels.
  5. Drop the parcel off at any UPS location or schedule a pickup using the pre-paid return label.
  6. Within a few business days, Zappos will process your return or exchange and give a refund or send out a replacement item.

What Is Zappos Return Policy For VIP Members?

The Zappos VIP program adheres to the same fundamental principles as their ordinary return policy. Zappos VIP members, on the other hand, may obtain discount VIP discount codes. These coupon codes will significantly reduce the cost of your online shopping experience!

If you wish to return an item purchased with a VIP discount code, Zappos will only reimburse the amount paid. For example, if you bought a pair of trainers that were 10% off, Zappos will only refund the reduced price.

Does Zappos Need A Reason For Returns?

No! No matter why you return your product, Zappos is delighted to replace it or fully refund you. However, remember to save the original packaging for the article and return it in pristine condition!


Zappos’ return policy exemplifies their commitment to customer satisfaction and confidence in the quality of their products. With a generous and hassle-free return policy, Zappos goes above and beyond to ensure that customers have a positive shopping experience. The transparent and customer-centric approach not only fosters trust but also reinforces Zappos’ reputation as a customer-friendly online retailer. As customers navigate the ever-evolving landscape of e-commerce, Zappos’ return policy stands as a testament to their dedication to providing a seamless and enjoyable shopping journey for everyone.


What is Zappos’ return policy?

Zappos offers a hassle-free return policy that allows customers to return items within 365 days of purchase. The items must be unworn and in their original condition, with all tags and packing.

How do I initiate a return with Zappos?

To start a return, log in to your Zappos account, go to your order history, and select the item you want to return. Follow the instructions provided to generate a prepaid return label, then drop off the package at the designated shipping carrier.

Is there a cost associated with Zappos returns?

Zappos provides free returns for all customers. The company covers the cost of return shipping, and customers can use the prepaid shipping label generated through the return process.

What if I received a damaged or incorrect item from Zappos?

If you received a damaged or incorrect item, contact Zappos customer service immediately. They will assist you in resolving the issue, whether it be through a replacement, exchange, or refund.

Can I return worn shoes or products with visible signs of use to Zappos?

Zappos understands that trying on shoes is necessary, so they accept returns of items with minor wear and tear. However, the products should still be in a condition that allows them to be resold. If the wear is excessive or if the item is damaged, Zappos may not accept the return. It’s advisable to check their return policy for specific details on worn items.


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