Petco Return Policy: Pawsitively Clear Return Policy

If you shop at Petco, you should be aware of the company’s return policy. In this post, we’ll go over everything you need to know about Petco returns, including how to make a refund, what items qualify for a return, and more. We’ll also give you advice on how to get the most out of your purchases!

Petco Return Policy Explained

Petco’s return policy is straightforward: consumers can return most items to Petco or Petco Unleashed within 30 days of purchase, as long as they have acceptable proof of purchase. This policy applies to purchases made both in-store and online. By the way, certain things, such as food, supplements, and clearance items, are not returnable. Furthermore, the company maintains the right to deny a return if the item looks to have been used or damaged.

Continue reading to learn more about their return policy!

The Process of Returning Items to Petco

To return an item, simply take it to the customer service counter at your local Petco store, along with your proof of purchase. The store employees will then assist you in processing your return. If you don’t live near a Petco facility, you can initiate a return by calling their customer service team at 877-738-6742.

When you return an item to Petco, you can obtain a refund in the form of your original payment method, Petco merchandise credit, or a Petco gift card.

Fees for Petco Returns

Petco returns are free if you return an item in-store. However, if you return an item via mail, you will be charged a shipping fee.

Returning Items after 30 Days

Petco, unfortunately, does not accept returns after 30 days. As a result, if you are outside of the return window, you will be unable to complete a return at the store or through their customer service team.

Petco Exchange Policy

You also have 30 days to exchange an item purchased from Petco. Simply bring the item you want to exchange, together with your proof of purchase, to any Petco location. However, keep in mind that not all things are exchangeable. Food, vitamins, and clearance products, for example, are not eligible for exchange. Furthermore, used or damaged items are not exchangeable.

Petco Return Policy for Debit Card Purchases

Petco’s debit card return policy is the same as the store’s regular return policy. The refund will be applied to your debit card. If you don’t have your original receipt, Petco may be able to dig up your transaction using the information from your debit card. This, however, may take longer to process.

Returning Deceased Pets to Petco

Yes, as long as you have valid evidence of purchase, Petco will accept returns on dead pets. Petco personnel will assist you in processing the return and will provide you with refund options.

Returning Opened Items to Petco

You will not be able to return the item if you do not have your Petco receipt. Petco requires a valid receipt to process any refund. If you can’t find your Petco receipt, call customer support to see if they can assist you. Otherwise, you’ll have to find a different means to get rid of the object.

Can You Return an Opened Item to Petco?

Yes, you can return an opened item to Petco as long as you have a 30-day return window and appropriate proof of purchase. Keep in mind, however, that the company maintains the right to refuse a return if the item appears to have been used or damaged.

Petco Return Policy: Tips

We wanted to share a few helpful pointers on how to get the most out of your purchases now that you understand the ins and outs of Petco’s return policy.

  • Before making a purchase, we recommend familiarising yourself with the store’s return policy. That way, if you need to return an item, there will be no surprises.
  • Second, if you’re not sure about a purchase, we recommend using Petco’s in-store pick-up service. This allows you to examine the item more closely before purchasing it.
  • Finally, store your Petco receipt in a secure location. That way, if you need to return something, you’ll have your proof of purchase handy.


Understanding the Petco return policy is crucial for a smooth and hassle-free shopping experience. By familiarizing yourself with their guidelines on returns, exchanges, and refunds, you can make informed decisions and address any issues that may arise with your purchases. Petco’s commitment to customer satisfaction is evident in its transparent and fair return policy, designed to accommodate various situations. Always check the specific details on their official website or contact their customer service for the most accurate and up-to-date information. With a clear understanding of the return policy in place, both pet owners and their furry companions can enjoy a positive shopping experience at Petco.


What is Petco’s return policy?

Petco generally accepts returns within 60 days of purchase for most items. The product must be in its original condition, accompanied by the original packaging and receipt. However, there might be specific rules for certain products, so it’s advisable to check the detailed policy for each category.

Can I return open pet food at Petco?

Petco understands that pets may have specific dietary needs, and therefore, they accept returns on opened pet food within 60 days. It’s important to keep the original packaging and receipt for such returns.

What if I don’t have the receipt for my Petco purchase?

While having the original receipt is ideal, Petco may still accept returns without a receipt. In such cases, you may receive store credit or a refund based on the current selling price. The return policy may vary, so it’s recommended to contact the store for specific details.

Are there any items excluded from Petco’s return policy?

Certain items, such as live animals, prescription medications, and personalized or customized products, may not be eligible for return. It’s essential to review the specific exclusions outlined in Petco’s return policy to ensure compliance.

How do online returns work at Petco?

If you purchased items online, you can return them to a Petco store or through the mail. The return shipping process and eligibility criteria may vary, so it’s advisable to check Petco’s official website for detailed instructions on how to initiate an online return.


Leave a Comment