Torrid Return Policy: Your Guide to Effortless Exchanges

Torrid specializes in high-quality, comfortable plus-size women’s apparel and other wearables. Things don’t always go as planned, especially when purchasing online. If your Torrid purchase does not fit properly or there are other concerns, our guide to the Torrid return policy will assist you in initiating a return request and receiving a full refund.

What is Torrid Return Policy?

Torrid’s return policy allows customers to return or exchange anything within 60 days. This period begins on the date specified on your store receipt or packing slip. If you wish to return something, keep the following in mind: –

  • To be eligible for a return/exchange, you must have a store receipt or packing slip.
  • Maintain the objects in their original condition and do not remove any tags.
  • Original packaging is required for certain items, such as shoe boxes.


Return Period 60 days
Return Method 1. In-store

2. Online Via Mail

Contact Method 1.866.867.7431
Official Website Torrid


Can I Return Washed Items?

Any washed or used products are considered a Final Sale by Torrid. According to their return policy, these are not eligible for a return or exchange.

Do I Have To Pay For My Return?

Torrid VIP members receive free online returns. Others must deduct a $6 return postage fee from their refund amount.

How To Return At Torrid?

Torrid’s return policy page outlines two straightforward methods for returning your purchase. Purchases made in-store can be returned to the store. You can, however, return your online purchase both via mail and in one of their local stores. Let’s look at both approaches.

Return To A Store

Torrid accepts returns for both in-store and online purchases. You may find your nearest Torrid store by using the store locator. Simply bring your store receipt or packing slip along with the products you want to return. As long as your return meets the Torrid return policy standards, the shop executive will handle your refund or exchange right away. 

Return Via Mail

If there are no stores nearby, you can send the things back to their facility. These steps apply to both domestic and international customers.

  • Provide your order number and the email address you used during the purchase on the Torrid return shipping page.
  • Follow the instructions to submit your return request. Print the return label they emailed you.
  • Fill complete the return form included with your packing slip. If you can’t find yours, you can print it from their official website or contact customer service.
  • Pack the items securely with the return form and return label attached. 
  • Drop the box off at your local post office. You can use whichever shipping service you like, but make sure it is trackable.

All VIP members are entitled to free online returns under Torrid’s return policy. Others will have a $6 return postage fee deducted from their refund. After your cargo arrives at its location, the average processing time is 2-4 weeks.

Non-refundable Items

Torrid does not accept returns on some of the items listed below.

  • Gift cards and anything purchased from the clearance section or designated as last sale.
  • Earrings, cosmetics, and intimate products such as panties and lingerie are final sales for sanitary reasons. These items are non-refundable. 
  • Torrid’s return policy only applies to items purchased in-store or online at Purchases made from third-party retailers are subject to their respective return policies.

Torrid Exchange Policy

You can also request an exchange if the style or fit does not suit you. Remember to request an exact replacement as soon as possible before they sell out. Online and in-store exchanges are both possible. The simplest method is to go to the store. If this is not possible, use the same procedure as for online returns and choose the exchange option. Exchanges are also subject to the return policy’s terms and exclusions.

Exchange Period 60 Days
Exchange Method In-store & Online


The Torrid return policy demonstrates a commitment to customer satisfaction and convenience. With its clear guidelines and user-friendly processes, Torrid aims to provide a seamless experience for customers who need to return or exchange their purchases. The policy reflects Torrid’s dedication to ensuring that shoppers feel confident and supported in their transactions. Whether it’s a sizing issue or a change of heart, Torrid’s return policy strives to make the process hassle-free, allowing customers to shop with peace of mind. As always, customers should familiarize themselves with the specific details of the return policy on the official Torrid website for the most accurate and up-to-date information.


What is Torrid’s return policy?
Torrid’s return policy allows customers to return items within 60 days of the original purchase date. The items must be in their original condition, with tags attached. Customers can return items in-store or by mail, and they can choose between a refund and an exchange.

How do I return an item to Torrid?
To return an item to Torrid, simply fill out the return form included in your package or download it from the website. Pack the items securely, include the completed form, and affix the provided prepaid shipping label. Drop off the package at any USPS location or bring it to a Torrid store near you.

Can I return online purchases to a Torrid store?
Yes, Torrid allows customers to return online purchases to any Torrid store. Simply bring the item, along with the packing slip or order confirmation, to the nearest Torrid location within 60 days of the original purchase date for a refund or exchange.

What items are eligible for return at Torrid?
Most items purchased from Torrid can be returned within 60 days, as long as they are in their original condition with tags attached. However, final sale items, underwear, and gift cards are generally not eligible for return. It’s recommended to review the specific return policy details on the Torrid website or contact customer service for clarification.

How long does it take to process a return with Torrid?
Once Torrid receives your returned items, the processing time for refunds or exchanges typically takes 2-4 weeks. The refund will be issued to the original payment method, and customers will receive an email notification once the process is complete. If you have concerns about the status of your return, you can check the Torrid website or contact customer service for assistance.


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