Lovesac Return Policy: Your Comfort, Our Guarantee

Lovesac recognizes that returns are occasionally necessary. Lovesac promises a hassle-free return process, whether you’ve changed your mind or experienced a problem with your purchase. In this post, we will go over Lovesac’s return policy in depth, including any special holiday return policies they may have in place.

Standard Return Policy

Lovesac has a generous 60-day return policy, giving buyers plenty of time to think about their purchases. If you are not happy with your Lovesac product, you have 60 days from the date of delivery or purchase, whichever is later, to return it.

The goods must be in their original condition, free of any damage, stains, or signs of wear, to be returned. It must also include the original receipt or evidence of purchase.

Returning Online Purchases

If you made an online purchase and wish to return it, Lovesac offers a simple and clear approach. Contact Lovesac Customer Service by phone or email to begin the return process. The Lovesac website has customer service contact information.

Lovesac will issue you a return merchandise authorization (RMA) number after your return request has been approved. This number is essential for the return procedure because it assists Lovesac in identifying and tracking your return.

You can ship the item back to Lovesac once you have received your RMA number. It is critical to securely package the product to avoid damage during transit. Lovesac suggests selecting a reputable delivery provider that includes tracking and insurance.

In-Store Returns

If you buy something from a Lovesac retail store, you can return it to any of their physical store locations. Bring the item you want to return, as well as the original receipt or evidence of purchase. A store associate will assist you with the return and refund process.

Holiday Return Policy

Lovesac expands its return policy throughout the Christmas season to satisfy the gift-giving spirit. If you buy between November 1st and December 25th, the 60-day return period will start on December 26th. This gives gift recipients plenty of time to consider if their Lovesac product is a good fit for them.

The same rules apply to holiday returns as they do to normal returns. The item must be in its original condition and be accompanied by a receipt or proof of purchase. Contact Lovesac’s Customer Service or visit a Lovesac retail shop to begin the return process.

Customer Support

Lovesac appreciates its clients and aims to give great service. If you have any issues or require assistance with your return, please contact Lovesac’s dedicated customer service team by phone or email. The Lovesac website has contact information.

Please keep in mind that Lovesac’s customer service hours may fluctuate, so check their website for the most up-to-date information.


Understanding the Lovesac return policy is essential for a seamless and satisfactory shopping experience. By familiarizing yourself with the terms and conditions, you empower yourself as a consumer to make informed decisions and navigate any potential returns with confidence. Lovesac’s commitment to customer satisfaction is reflected in its return policy, which aims to provide a fair and transparent process for handling product returns. As with any purchase, it’s advisable to review and comprehend the specifics of the return policy to ensure a smooth and hassle-free return or exchange if the need arises. In doing so, you contribute to fostering a positive and mutually beneficial relationship between you as a customer and the brand.


What is Lovesac’s return policy?

Lovesac offers a 60-day return policy for its products. Customers can return items within 60 days of the purchase date for a full refund. The items must be returned in their original condition and packing.

How do I initiate a return with Lovesac?

To initiate a return, customers can contact Lovesac’s customer service either by phone or email. The customer service team will provide instructions on how to return the product and assist with any necessary arrangements for pickup or shipping.

Are there any exceptions to Lovesac’s return policy?

Some customized or personalized products may not be eligible for return. Additionally, Lovesac may assess a restocking fee for certain returned items. It’s advisable to check the specific product details and terms on the Lovesac website or contact customer service for clarification.

What if I receive a defective or damaged product from Lovesac?

Lovesac takes pride in the quality of its products, but if customers receive a defective or damaged item, they should contact customer service immediately. Lovesac will arrange for the return of the damaged product and provide a replacement or issue a refund.

Can I return a Lovesac product purchased from a third-party retailer?

Lovesac’s return policy applies only to products purchased directly from Lovesac. If the item was bought from an authorized third-party retailer, customers should refer to that retailer’s return policy. Lovesac may not accept returns or provide refunds for products not purchased directly from them.


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