Tillys Return Policy: Not aware of the new policy? Check it out here!

With Tilly’s return policy, exchanging or returning an item is easy and convenient for customers. 

If an item is unused, undamaged, and comes with the original packing and documentation, customers have 60 days to return it, regardless of whether they bought it online or in-store. You have the option to return your online purchases either through mail or in any Tilly’s shop. Keep in mind that the original shipping expenses cannot be refunded and that a $7 return label fee may be subtracted from your refund. 

If you want your buying experience with Tilly to be easy and enjoyable, this article will walk you through the important parts of their return policy.

What Is Tilly Return Policy

You can return your product to Tillys within 60 days after purchase as long as you keep the original receipt and tags. Sale items (apart from those ending in.97 cents) can be exchanged for Tillys Store Credit, while full-priced purchases that fulfill these criteria can be refunded to the original payment method.

Red tag promotional clearance events are final sale and non-returnable for items ending in.97 cents, underwear, swimwear, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CDs, and Blind Boxes. We only take shoes in their original packaging; we will not accept any boxes that are damaged or used for shipment. No refund will be given for the initial delivery cost. You can’t sell or trade in gift cards or store credits that the store has issued. 

Tillys Return Policy Without Receipt

The retailer has the final say on whether you can exchange it for the same or a lower-value item if you lose the original receipt. A receipt is also required for online returns; if you can’t find yours, contact Tilly’s Customer Service and they will check if they can send you a replacement.

To be eligible for a return, items must be returned in their original packaging and condition, with all tickets and garment labels attached. It’s worth mentioning that some products, such as sunglasses, goggles, watches, underwear, jewelry, face masks/coverings, cosmetics, and sale items, are non-refundable. You may find Tilly’s return policy pages on their website for more thorough information.

Tillys Return Policy After 60 Days

You can return full-priced items to Tilly within 60 days of purchase as long as you keep the original tags and receipt. The initial payment method will get a refund for these returns. Things marked down to.97 cents (during red tag clearance events) are deemed final sale, and the only way to return sale stuff is for Tillys Store Credit.

Underwear, swimwear, and other similar items are also not returnable. This policy is valid for purchases made in-store and online. Please note that you are required to return shoes in their original shoebox, not a regular shipping box. Gift cards given by the store cannot be redeemed for cash, and the initial delivery fee cannot be refunded.

Since Tilly’s does not provide exchanges for online orders, you will have to send the item back and then make a new purchase. When Tilly’s stores were closed, customers had an extra 30 days from the date of reopening to return items in-store.

Tillys Online Return Policy

Customers have 60 days from the date of purchase to return an item to Tillys online, provided they keep the original receipt and tags. Under some circumstances, you can get your money back on full-priced items. You can get Tillys Store Credit if you return most sale items, except those that end in.97 cents.

Merchandise with a price tag that ends in.97 cents is considered final sale during red tag promotions. Additionally, we do not accept returns on some items such as underwear, swimwear, sunglasses, watches, jewelry, or cosmetics. You are required to return shoes in their original, unused, and undamaged shoe box.

Tillys Return Policy on Sale Items

Tillys’ return policy for sale items is designed to be accommodating while still imposing some limitations. With the original receipt and tags still attached, customers have 60 days from the date of purchase to return full-priced merchandise. On the other side, you can only get a Tillys Store Credit when you return sale items. Items with a price tag of.97 cents or less are deemed final sale and non-returnable during red tag clearance sales. Also, please note that underwear, face masks, and jewelry are all final sale goods. We allow returns and exchanges for items bought during the holiday season (November–December) until January 15th. Customers should also know that there is no way to get their money back for the first shipping cost and that depending on the method they choose, they may have to pay to send it back.

What Is Tillys Exchange Policy

Tillys has an extensive and user-friendly return policy. You have 60 days from the date of purchase to return an unwashed, unused item with its original tag and packaging if you made your purchase online. Items purchased in-store at full price are likewise subject to this guideline. You have 60 days from the date of purchase to return an item for store credit, but only if it is on sale. It is necessary to return the item and then place a new order to make an exchange for an online purchase at Tillys.

You can still return an item to Tillys for a different item of equal or lesser value if you lose the original receipt. If you have lost your proof of purchase, this policy will help you out. Keep in mind that we do not accept returns on some goods, including underwear, swimwear, and clearance items with final sale prices (ending in.97 cents).

How to Return an Item to Tillys

Whether you’re shopping online or in-store, returning an item to Tilly’s is easy. The two approaches are detailed here:

Online Returns

Get Back on Track:

  • Go to returns.narvar.com/tillys/returns to see Tilly’s return policy.
  • To initiate the return procedure, please input your purchase information.

Please print the return label:

  • Once you’ve entered your order data, print out the return label that Tilly’s provides.
  • Please be aware that your refund can be reduced by a $7 cost for the return label.

How to Present Your Goods:

  • Leave the products in their original packaging and box them securely.
  • Item must be in pristine condition with all original tags and be completely unworn.

Retain the Barcode:

  • Secure the package with the return label.

Send Back Your Item:

  • Send it to the post office or just leave it in your mailbox.
  • Another option is to use your chosen courier service and mail your item to the following address: Tillys.com E-Commerce Returns, 17 Pasteur, Irvine, CA-92618. Please note that we do not accept COD deliveries and that you must pay the shipping price in advance.

Process for Refund:

Refunds will be sent to your original payment method once Tilly’s receives and processes your return. The funds might not show up in your account for a couple of billing cycles.

In-Store Returns

Find a location of Tilly’s:

  • Use the shop locator on their website to find the Tilly’s location that is most convenient for you.

Get Everything Ready:

  • Please ensure that the things you intend to return are in their original condition and have the tags attached when you bring them.

Documentation of Receipt and Method of Payment:

  • It is recommended that you keep the original or shipment receipt.
  • In case it applies, please also bring the debit or credit card that was used to make the purchase.

See What’s in Stock:

  • You can return the merchandise and receipt to Tilly’s shop.

Return Items at the Retail Outlet:

  • Make a return request at the customer service desk.
  • You are only eligible for an in-store exchange or store credit for returns on online purchases made with PayPal, Afterpay, or Amazon Pay.

Get Your Money Back:

  • Depending on the original form of payment, Tilly’s will promptly process your refund in cash or to your card for qualifying returns.


Understanding Tilly’s return policy is essential for a seamless and satisfying shopping experience. By familiarizing yourself with the terms and conditions, you can make informed decisions, ensuring that you know your rights as a customer and are aware of the processes involved in returning items if needed. Tilly’s commitment to customer satisfaction is reflected in its return policy, providing a level of transparency and fairness that contributes to a positive shopping relationship between the customer and the brand. Always check the most up-to-date return policy on Tilly’s official website or contact their customer service for any specific inquiries to ensure accurate information.


What is Tilly’s return policy?

Tilly’s return policy allows customers to return items within 60 days of the purchase date. The returned items must be in new, unused condition, with all original tags and packaging.

How can I initiate a return with Tilly’s?

To initiate a return with Tilly’s, you can visit their website and log in to your account. Navigate to the order history section, select the items you wish to return and follow the provided instructions to generate a return shipping label.

Is there a return shipping fee with Tilly’s?

Tilly’s offers free returns for items shipped within the United States. Customers are provided with a prepaid shipping label to return their items without incurring any additional shipping fees.

Can I return Tilly’s online purchases to a physical store?

Yes, Tilly’s allows customers to return online purchases to any of their physical store locations. Simply bring the items you wish to return, along with the packing slip, to the nearest Tilly’s store within the 60-day return window.

What is the refund process for Tilly’s returns?

Once Tilly’s receives and processes your return, they will issue a refund to the original payment method. Your refund might not show up in your account until a few business days have passed. Tilly’s does not refund the original shipping charges unless the return is a result of an error on their part.


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