Marshall Return Policy: How to Get a Refund

Have you purchased something from Marshall’s that you no longer want? Here’s a rundown of our return policy.

Marshalls return policy

Timing: 30 or 40 days

Marshalls has unique return procedures for in-store and online purchases. So:

  • Purchases made in-store must be returned to a Marshalls location within 30 days of purchase.
  • Purchases made online can be returned to a Marshalls store within 40 days after the order date. If you return anything by mail, it must reach Marshalls’ warehouse within 40 days of the order date.

The holiday return period differs based on whether you purchased the item online or at a store:

  • Purchases made online between October 8, 2023, and December 24, 2023, are returnable until February 4, 2024.
  • Purchases made in-store between October 8, 2023, and December 25, 2022, can be returned until January 25, 2024.

Products eligible for returns at Marshalls

Marshalls will only accept things that have yet to be worn or washed. You’re out of luck if it’s not sellable. It is not returnable or exchangeable. Swimwear and personal clothes must be returned with the tickets still attached. Beauty goods and gift cards that have been opened are not returnable.

Return shipping charges: $11.99

Online purchases can only be returned by mail. If you select this option, you must use a Marshalls shipping label, and your refund will be reduced by $11.99 for the return postage and handling. You can avoid this fee by returning your item to a Marshalls shop.

Any shipping fees you pay to get your product are non-refundable. The only exception is for faulty items.


Suppose you have the original receipt, packing slip, or delivery confirmation and follow the return window described above. In that case, you should be able to secure a refund to your original mode of payment. Without proper paperwork or after the return time has passed, you will receive a merchandise credit instead.

Items returned with a gift receipt receive merchandise credit as a refund. Please keep in mind that you may be required to produce a photo ID to utilize your goods credit.

Exceptions to the foregoing include:

  • If you paid using PayPal and purchased the item in a store, you will be returned with a product credit.
  • If you have a receipt or the actual payment card, Apple Pay refunds are returned with a credit to the original card. Otherwise, the refund will be applied to whatever card you provide.

Marshalls has a refund verification system that tracks your return activity. To make an in-store return, you must have a photo ID. Furthermore, store employees may refuse your return depending on your previous behavior.

Refund Timing

Marshalls processes return credits for sent products once they have been received and verified. It may take 10 to 14 days for the credit to be applied to your account.

For returns brought into a store, refunds are done instantly. It could take a few days for your bank to post the refund to your account.

In-store vs. mailed returns

Returns for store purchases are mailed in.

Items costing more than $1,000 must be returned via mail. The same is true for handbags costing $500 or more, as well as long occasion gowns.

Marshalls return policy: Next steps

  1. Locate a shop near you. Items purchased in-store must be returned to the retailer. In-person returns are also less expensive and faster for things purchased online.
  2. If you wish to send your return, please utilize the return shipping label included with your receipt.
  3. Photograph your receipt, mailing label, and the item being returned.
  4. Put the item in a box, add the shipping label, and deliver the box to the shipping carrier listed on the label.


Understanding and adhering to the Marshall return policy is crucial for a seamless and satisfactory customer experience. Whether you’re seeking a refund, exchange, or assistance with a product concern, familiarity with the company’s return policy ensures a smooth resolution process. By providing clear guidelines and transparent procedures, Marshall demonstrates its commitment to customer satisfaction. It is recommended that customers review the return policy before making a purchase, empowering them with the knowledge needed to navigate any potential returns or exchanges with confidence.


What is Marshall’s return policy?

Marshall’s return policy allows customers to return eligible items within a specified period for a refund or exchange. The details may vary based on the type of product and the reason for the return.

How long do I have to return an item to Marshall?

The return period at Marshall typically ranges from 30 to 90 days, depending on the type of product. It is crucial to check the specific return window for the item you purchased.

What items are eligible for return at Marshall?

Most items purchased from Marshall are eligible for return, but certain exclusions may apply. Commonly, items must be in their original condition, with all tags and packaging intact. Some items, such as clearance or final sale items, may not be returnable.

Can I return online purchases to a Marshall store?

Marshall often allows customers to return online purchases to their physical stores. However, it’s essential to confirm this option and check if any specific procedures need to be followed when returning items in-store.

How do I initiate a return with Marshall?

To initiate a return, customers usually need to contact Marshall’s customer service or use an online return portal. The process may involve providing order details, specifying the reason for the return, and receiving instructions on how to send back the item. It’s recommended to follow the outlined steps to ensure a smooth return process.


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