Sephora Return Policy: Glam Guarantee

Sephora Return Policy: Everything You Need to Know

Sephora online orders can be returned within 60 days of purchase. The object must be completely new or “gently used.” Please keep in mind that you must return your purchase within 30 days to receive a refund to your original source of payment. Your refund is returned to you as shop credit after 30 days but before 60 days.

Returning your online order by mail

Sephora will cover the cost of return postage, however your refund will not cover the cost of the initial shipping. Follow these procedures to return an item by mail:

  • Print out a shipping labelĀ 
  • Pack your item in its original packaging, together with your order packing slip.

Sephora may take up to 30 days to process your return and provide your credit.

Returning your online order in store

You can also return your online order to a Sephora store in its original packaging. Please include the original packing slip as well as the credit card used to make the purchase.

Online order returns by mail, within 30 days

Sephora returns the purchase amount to your original mode of payment for online orders returned by mail within 30 days. If you used a Sephora gift card or store credit to make the purchase, Sephora will provide you store credit to spend on but not in Sephora stores.

Online order returns in store, within 30 days

If you paid with a debit or credit card, Sephora will reimburse the money to your original method of payment.

If you paid with PayPal, Klarna, or a Sephora gift card, Sephora will refund your purchase amount in the form of a Sephora gift card.

If you paid using Sephora online credit, you’ll receive Sephora store credit, which can only be used at Sephora shops.

Online orders must be returned by mail between 31-60 days of the purchase date.

If you return your online order within 31 to 60 days of the purchase date, Sephora will issue you store credit that you can use on but not in Sephora shops.

Online orders can be returned in-store within 31-60 days of purchase.

If you return your online order within 31 to 60 days of purchase, you will receive a store credit that may only be redeemed in-store.

Sephora return policy for in-store purchases

You cannot return a Sephora purchase by mail; you must take it to a Sephora store. Sephora will refund you in the original manner of purchase if you return the item within 30 days. Orders placed through Instacart are reimbursed to any credit card.

If you return the item between 31 to 60 days of purchase, you will receive a non-expiring Sephora merchandise credit.

Sephora exchanges

Within 60 days after the purchase date, you can exchange things by bringing them into a shop in their original packaging and with your original receipt or packing slip.

Sephora gift returns

Items received as a gift may be returned. You will be given store credit as a refund. To schedule your gift return, call 1-877-SEPHORA.


Understanding the Sephora return policy is crucial for a seamless and satisfactory shopping experience. Sephora’s commitment to customer satisfaction is evident in its transparent and accommodating return policy. By familiarizing yourself with the guidelines and timeframes outlined by Sephora, you can confidently make purchases, knowing that options for returns and exchanges are available if needed. Whether it’s a product that didn’t meet your expectations or a change of mind, Sephora’s return policy strives to provide flexibility and convenience for its customers, reinforcing the brand’s dedication to customer-centric practices. So, before making a purchase, take a moment to review Sephora’s return policy to ensure a stress-free shopping journey.


What is Sephora’s return policy?

Sephora’s return policy allows customers to return products within 60 days of purchase, both in-store and online. The items must be in new or gently used condition, and the original receipt or packaging is preferred for faster processing.

Can I return online purchases to a Sephora store?

Yes, Sephora generally accepts returns of online purchases in their physical stores. It’s recommended to bring the packing slip or confirmation email along with the item, and the return will be processed according to the standard return policy.

Are there any products that cannot be returned to Sephora?

Certain items, like personalized or customized products, gift cards, and items marked as final sale, may not be eligible for return. It’s essential to check Sephora’s official return policy for a comprehensive list of exclusions.

What if I don’t have the original receipt for my Sephora purchase?

While having the original receipt is preferred, Sephora may accept returns without it. In such cases, they may offer store credit or exchange based on the current selling price of the item. However, it’s advisable to check with the specific store or Sephora’s customer service for detailed instructions.

How long does it take to process a return with Sephora?

Sephora strives to process returns promptly. Typically, the processing time for returns may vary, but customers can expect their refund or exchange to be completed within a few business days after the returned items are received and inspected. Customers can track the return status through their Sephora account or by contacting customer service.


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