Overstock Return Policy: Your Complete Guide

Overstock welcomes returns, but buyers must usually begin the process of returning the item before 30 days have gone after it was purchased. Overstock also sells a large number of things that are not returnable.

Another thing customers who want to return things should bear in mind is that the return policy differs between items purchased directly from Overstock and items purchased from third-party merchants. Third-party sellers sell things on the Overstock website, and customers who purchase from these vendors must examine the third-party seller’s return policy.

Who has to pay for shipping?

Overstock will pay for return shipping if the item is returned because it is defective in some way. Customers must, however, pay for return postage if they choose to return non-defective goods. When refunds are completed, they are usually reimbursed to the original payment method used to purchase the item. Refund amounts may take up to five days to be reimbursed to the card used to purchase the returned item. Refunds may potentially take longer due to processing times at the financial institution where the payment card was issued.

In terms of third-party suppliers, the Overstock return policy sends customers to the seller’s Marketplace Seller page. This page should include the third-party vendor’s refund and return policy.

How to return an Overstock item (Step by Step)

Fortunately, returning an Overstock item is a rather simple process.

  1. You must first log into your account to begin your return. Please keep in mind that you must do this within 30 days of purchasing or receiving the item in question.
  2. Once you’ve logged into your account on the website, navigate to the “Orders & Returns” section. This heading can be seen on your account’s dashboard page. 
  3. You should be able to find the item you wish to return on your most recent order.
  4. When you see the item you want to return, click the “Return Item” button.
  5. You will then be required to respond to all prompts and submit all necessary information regarding your return.
  6. Next, you’ll need to print a label to place on your shipment when you return it to Overstock. You may go to this label by clicking the “Get Label” button. You will be given information on how to obtain your return label in one of three ways.
  7. You have the option of selecting “Get Mobile Code”, “Print Label”, or “Email Link”. If you select “Get Mobile Code,” you will not have to print your label yourself. You can instead deliver your package to UPS. You will need to bring your smartphone to UPS, where the barcode will be scanned. You can also obtain your label by downloading it or by having an email link emailed to you. If you select either of these options, you must print your label.

Customers should keep in mind that this approach applies only to things purchased directly from Overstock rather than via a third-party vendor. Many third-party sellers do business through the Overstock website. You must know if you purchased your items from a third-party merchant or Overstock. If you purchased your goods from a third-party vendor, you must visit the vendor’s Marketplace Seller page to learn about their return policy.

Can I return an item to Overstock without the original box or packaging?

Many things, even if not in their original packing, can be returned to Overstock. There are, however, numerous exceptions. Customers cannot return opened mattresses unless they are defective or damaged in some way. While consumers are not required to return things in their original packaging, they must utilize a proper box when shipping items back to Overstock. If items are damaged while being returned to Overstock owing to improper packaging, a customer’s ability to receive a complete refund may be jeopardized.

Customers can contact Customer Care if they have any questions regarding the packaging or if they want to return an item to Overstock for a refund. They can also contact Overstock’s customer care department to learn more about return packaging. Customers should be aware that Overstock does not provide them with a box in which to return things. As a result, clients should always keep packaging until they are certain they do not wish to return things. While it is possible to return an item to Overstock without the box, it is always simpler to mail a return back in the original packing.

What is the time limit for returning an item to Overstock?

Customers who wish to know how to return an Overstock item should be aware that they must begin the return process within 30 days of purchasing the item. Returns on Overstock items will not be accepted if they were purchased more than 30 days before the client began the return process. Customers will be required to present proof of purchase, including the date of purchase. After 30 days from the date of purchase, no items are accepted as Overstock returns.


Overstock’s return policy plays a pivotal role in enhancing customer satisfaction and confidence in their purchases. With a customer-friendly approach, Overstock strives to provide a hassle-free and transparent return process. By offering a reasonable timeframe, easy-to-follow procedures, and clear communication, Overstock demonstrates its commitment to ensuring a positive shopping experience for its customers. Whether due to product issues or customer preferences, the return policy reflects Overstock’s dedication to building trust and fostering long-term relationships with its clientele. As always, customers are encouraged to review and familiarize themselves with the specific details of Overstock’s return policy before making any purchases to ensure a smooth and satisfactory shopping journey.


What is Overstock’s return policy?

Overstock’s return policy allows customers to return most items within 30 days of delivery for a full refund. The product must be in new or unused condition and include all original packaging and accessories. Some items may have specific return guidelines or exceptions, so it’s recommended to review the product’s return policy.

How do I initiate a return with Overstock?

To initiate a return, log in to your Overstock account, go to the Order History section, and select the item you want to return. Follow the provided instructions to generate a return shipping label. Pack the item securely, attach the label, and ship it back to Overstock. You will be repaid using the original payment method after the return has been received and processed.

Are there any items that cannot be returned to Overstock?

While most items can be returned, certain products, such as personalized items, opened software, and perishable goods, may not be eligible for return. Additionally, some items may have specific return restrictions or fees. It’s crucial to check the product’s return policy before purchasing to understand any limitations.

What if I receive a faulty or damaged item from Overstock?

If you receive a damaged or defective item, Overstock encourages customers to contact their customer service team immediately. Provide details about the issue, and they will assist you in resolving the problem. In some cases, a replacement item may be sent, or a full refund will be issued, including any applicable shipping fees.

How long does it take to process a return with Overstock?

Once Overstock receives your returned item, it typically takes a few business days to inspect and process the return. After the inspection, the refund will be initiated, and the funds should be reflected in your account within the next billing cycle. Overstock strives to process returns promptly to ensure a smooth experience for their customers.


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