Madewell Return Policy: Deciphering Madewell’s Return Protocol

Madewell is well-known for producing high-quality jeans for both men and women. The company also features an excellent selection of apparel, shoes, and accessories. Our Madewell return policy advice will be of great assistance to people who are having second thoughts about their purchase. Madewell returns and refunds have been simplified to meet all return requirements.

What is Madewell Return Policy?

Madewell’s return policy enables customers 30 days to decide whether to keep or return an item. This applies to both in-store and online purchases, as well as in-store delivery orders. All Madewell returns must be in new, undamaged condition. Furthermore – 

  • Swimwear, bodysuits, and intimates must be returned with the original tags and protective liner intact.
  • The original receipt is required for in-store cash purchases.
  • The same is true for exchanging gift-received products; you’ll need your gift receipt.
Return Period 30 days
Return Method 1. In-store

2. Online By Mail

Contact Number 866-544-1937
Official Website Madewell

Can I Return Worn Items?

Madewell does not accept returns on products that have been used or washed. All returns are examined before being returned to inventory, and if the item is not in its original condition, their team may refuse your return.

Are Online Returns Free?

Returns are exclusively free for Madewell Insiders members if made within 30 days of purchase. Other US customers who use Madewell’s prepaid return label must deduct a $7.50 return postage fee from their refund. Customers can also return things at their own expense using their preferred traceable shipping provider.

How Do I Return My Madewell Purchase?

Madewell allows you to return your in-store or online purchases in a variety of ways. Madewell returns are accepted both online and in-store, regardless of where you made your purchase. This implies that you can return both online and in-store items to their store or via mail, whichever is more convenient for you.

Ship Your Return By Mail

For online orders, go to their page and fill out the essential order information.

  • Complete the steps and print a label at the end. Remember that Madewell insider members receive free return shipping. Others will be charged a $7.50 shipping fee for Madewell returns, which will be subtracted from the refund amount.
  • Return all items with their return packaging slips, affix the label, and ship the items back to their facility.  
  • If printing a label isn’t an option, you can also download the QR code and drop your products off at a USPS site. 

For in-store purchases, ship the items to the address below, including a copy of your receipt in the return package.

Attn: Madewell Returns

8150 Industrial Blvd.

Breinigsville, PA 18031

When your items arrive at their facility, they will begin a refund to your payment method. Your return will take roughly two weeks to process. If you have many orders in the same package, it may take an additional week.

Return To Store

You can return any qualifying purchase to their shop, whether it was made in-store, online, or in-store for delivery. The sole stipulation is that the item be transported to a US location. All you have to do is return your goods within 30 days to the nearest store. Keep in mind that all Madewell returns must be in their original condition and include the original receipt, packing slip, or gift receipt.

Madewell International Returns

If you live outside the United States and are dissatisfied with your international online purchase, you must begin a return within 48 hours of delivery, as international returns cannot be submitted until 48 hours after delivery. Their e-commerce partner, eShopWorld, will repay the original item price, as well as any tariffs and taxes, in the same currency. Remember that on all Madewell returns, you will be liable for both return shipping fees and original shipment charges.

Madewell Return Policy Without Receipt

According to Madewell’s official policy page, the in-store purchase receipt is only required for cash purchases. So, even if you don’t have a receipt, you can go to the store and return your card purchase. For online orders, you must include the return packing slip for each transaction being returned.


Understanding the Madewell returns policy is crucial for customers to have a seamless and satisfactory shopping experience. By familiarizing themselves with the company’s guidelines, customers can make informed decisions, ensuring that any returns or exchanges are handled efficiently and under Madewell’s established procedures. The returns policy serves as a foundation for maintaining customer trust and satisfaction, reflecting Madewell’s commitment to transparency and customer-centric practices in the realm of fashion retail. As with any retailer, it is recommended that customers review the returns policy before making purchases, ensuring a smooth and hassle-free process if a return becomes necessary.


What is Madewell’s return policy?

Madewell’s return policy allows customers to return unworn and unused items within 30 days of the purchase date. The items must be in their original condition with all tags attached.

Can I return items purchased online to a Madewell store?

Yes, Madewell offers the convenience of returning online purchases to any Madewell store. Simply bring the items along with the original packing slip or order confirmation email to initiate the return process.

How do I return an item by mail?

To return an item by mail, customers can use the prepaid return shipping label provided with their online order. Affix the label to the package and drop it off at a designated shipping location. Madewell recommends using their provided label for a hassle-free return process.

What happens if I don’t have the original box or return label?

If you don’t have the original packaging or return label, it’s recommended to contact Madewell’s customer service for assistance. They may be able to provide guidance on alternative return methods or help issue a new label.

Are there any things that cannot be returned?

Madewell’s return policy specifies that final sale items, monogrammed/personalized items, and items marked as non-returnable are not eligible for return. It’s important to review product details and exclusions before purchasing if you anticipate the need for returns.


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