Lulus Return Policy: Demystifying Lulus’ Return Policy

Online apparel shopping can be a quick and easy method to update your wardrobe, but sometimes goods don’t fit well or don’t live up to your expectations. This is where Lulus’ return policy comes into play. Here’s all you need to know about Lulus’ return policy, including how to return dresses and their policy for returns after 30 days.

What is Lulus’ return policy?

Lulus accepts returns that are postmarked within 30 days of the delivery date, but to return your item for free, it must be postmarked within 10 days, which is quite a quick turnaround when compared to other stores. Refunds are only granted to the original payment method and cannot be issued to other cards or payment methods. The initial shipping charge is non-refundable. 

Returns must be sent back in their original condition (unworn and unwashed); otherwise, your return may be refused.  Shoes must be returned in their original shoe box, with an additional box placed inside for shipping transit. Shoes are not returnable if the shoe box is damaged. If the shoes arrive damaged, they will be returned at an additional fee.

The Lulus Returns and Exchange policy has some intriguing information, such as the fact that if you choose to be repaid in Lulus Online Credit, you will earn an additional $5 online credit – something to keep in mind if you are a frequent shopper.  Gift cards cannot be returned or refunded, and final sale products cannot be returned, refunded, or exchanged.

How to return items to Lulus

If you already have a Lulus account, sign in and go to My Account. Then click ‘Track My Order’ and find the order that contains the item you want to return. Follow the simple procedures to return the goods, and you will be able to print off the UPS or USPS postage label, which you can then affix to your return and mail back to Lulus. Always request postage proof and a copy of the tracking number.

You can also hire a courier service of your choosing, which is available at low pricing online with Parcel Monkey via our shipping calculator. Simply enter the weight and dimensions of your product, as well as the return address, to compare shipping costs from multiple firms. 

Lulus’ holiday return policy

Lulus extends their return policy throughout the holiday season to allow for extra time for gift-giving. Items purchased between November 1st and December 31st are eligible for return until January 15th of the following year, provided they fit the other requirements of the return policy.

Lulus’ dresses return policy

Lulus’ dress return policy is the same as their other return policy. It is crucial to note, however, that Lulus offers a wide range of dresses for some events, from casual to dressy. If you’re unsure about what size or style to get, browse the sizing chart and read user reviews to help you decide. If you must return a dress, do it within the 30-day period and in the condition stated by the return policy.

Lulus’ return policy after 30 days

If it has been more than 30 days since your purchase, Lulus will be unable to accept your return. The company does, however, offer store credit for items returned between 31 and 60 days after purchase. To qualify for store credit, the item must be in new, unworn condition with all tags still attached. Lulus will not accept returns or issue store credit after 60 days.

How to return items to Lulus

Fill out the return form on Lulus’ website before returning an item. This form will request your name, order number, and reason for return. Next, securely put the item in its original packing and include the return form. Attach the prepaid return label to the package and drop it off at any FedEx store. Make a note of the tracking number for your records.

It’s worth noting that Lulus’ return policy applies exclusively to things purchased straight from their website. If you buy Lulus clothes from another store, such as Nordstrom or Amazon, you must follow that company’s return policy.


Lulu’s return policy plays a pivotal role in fostering customer satisfaction and trust. The clarity and customer-centric approach evident in their return policy contribute to a positive shopping experience. By offering reasonable return windows, accommodating various reasons for returns, and providing straightforward guidelines, Lulu demonstrates a commitment to customer convenience. This transparent and customer-friendly approach not only aligns with industry standards but also enhances the overall shopping experience, ultimately solidifying Lulu’s reputation as a reliable and customer-focused retailer. As with any policy, it is advisable for customers to thoroughly review and understand the specifics of Lulu’s return policy to ensure a smooth and hassle-free return process if needed.


What is Lulu’s return policy?

Lulu’s return policy allows customers to return items within a specified period from the date of purchase. The policy details the conditions and requirements for returns, including the acceptable reasons for returning items.

How long do I have to return an item to Lulu?

The return period varies depending on the type of product and the reason for the return. Typically, Lulu provides a specific timeframe during which customers can initiate a return. It’s important to check the return policy for the particular item you purchased.

What items are eligible for return according to Lulu’s policy?

Lulu’s return policy specifies the types of items that are eligible for return. Commonly, items must be in new, unused condition and accompanied by the original packaging. Certain products may have specific criteria for eligibility, so it’s essential to review the policy for accurate information.

How do I initiate a return with Lulu?

To start the return process, customers usually need to follow a set procedure outlined in Lulu’s return policy. This may involve contacting customer support, filling out a return form on the website, or using a designated return portal. The policy provides step-by-step instructions to ensure a smooth return experience.

What happens after I return an item to Lulu?

Once the returned item is received by Lulu, the policy outlines the next steps in the process. This may include inspection of the returned item, processing of the refund or exchange, and communication about the status of the return. Understanding this part of the policy helps customers anticipate what to expect after initiating a return.


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