DSW Return Policy: Step Forward with Confidence

DSW’s return policy differs depending on a few aspects, including whether you are a member of their frequent buyer club, the manner of purchase, and whether you want a refund or an exchange. Many of the things available at DSW stores are returnable, but you must follow the company’s criteria to ensure a successful return. Let’s take a closer look at the DSW return policy.

What’s DSW’s Return Policy?

When you buy something from DSW, you can return it if you meet the following conditions.

  • Return the item within 90 days.
  • Return the item unworn and unused in its original packing.
  • Have the original receipt handy, or take a merchandise credit without it.
  • If you purchased the item in a DSW store, you can return it there.
  • Pay the postage cost when returning online items by mail.

DSW’s VIP program modifies some of these standards. The program levels are as follows: DSW VIP Club, Gold, and Elite. Non-members, VIP Club base members, and Gold members can return items via mail within 90 days.

Elite customers have 365 days from the date of purchase to complete the return. Gold and Elite members are also eligible for free return shipping for online returns. When completing a return in a DSW shop, all customers, regardless of club status, receive free returns and exchanges.

Customers must spend a certain amount each year to achieve Gold or Elite membership with DSW and enjoy increased return privileges. Gold status necessitates $200 in annual purchases, while Elite status necessitates $500 in annual purchases.

Can I return an item to DSW without the original box or packaging?

DSW’s return policy stipulates that items can only be returned if they are unworn and undamaged. Customers who discover a problem in their merchandise may seek a refund even if they removed the tags or opened the item and discovered the defect.

Customers who attempt to return or exchange an item by mail that is not in its original packaging will not receive a refund and will additionally be responsible for the cost of mailing the item. Anyone who is unsure whether DSW will accept their return should visit one of their stores.

What is the time limit for returning an item to DSW?

How long do you have to return a DSW item? Most buyers must return items within 90 days of the original purchase date. Returns for Elite members are an exception to this regulation, as they have 365 days to return products when returning them via mail. Exchanges follow the same timetable.

Customers can return things for any reason and are not required to provide a reason. When a return is received on time and in unused condition, DSW will always accept it. Customers have the option of exchanging their purchases or receiving a refund. The customer has the option.

Returns are handled in the same manner for all products. The same guideline applies to DSW shoes as it does to DSW clothes, socks, accessories, and everything else. The sole exception to the 90 and 365-day limitations is when you use DSW rewards or special incentives.

Credits and reissued prizes are only available on the day of the original purchase. Customers may also replace their purchases on the same day instead of receiving a reissued reward or credit.

Is it possible to return items at DSW without a receipt?

When a consumer does not have a receipt, DSW will accept the return but will not issue a refund. DSW will instead provide a merchandise credit in the amount of the current selling price. For example, suppose a consumer spends $50 on shoes and returns them after a month but does not have the receipt for the return process.

The consumer will be given a merchandise credit for the value of the item at the time of return. If DSW has that item on sale and is selling it for $40 when the consumer returns it, the customer will receive a $40 merchandise credit rather than the $50 they originally purchased.

To obtain a DSW exchange without a receipt, clients must follow the same timelines and product condition requirements as they would for a return. Customers who want to return or exchange an item but do not have a receipt must provide a valid ID. Those who attempt to file too many returns in a short period of time without receipts may have their future returns restricted.

Is it possible to get a full refund from DSW?

When item is returned undamaged, unopened, and within 90 days of the original purchase date, DSW will issue a full refund. Returns for online purchases must include the original packing slip. When returning items in-store, the original receipt must be included.

Customers may be eligible for a partial refund if they attempt to return an item without a receipt and the current price of the item is less than what it was on the original purchase date.

How Long Does it Take to Get a DSW Refund?

Refunds are normally processed within seven to ten business days. Customers will receive a credit for the original method of payment. A credit card payment, for example, will take at least a week to a week and a half to appear on the account.

Customers who wish to exchange their item in-store may select a similar item at the moment of the exchange and do not have to wait for the process to be completed. Any credit owed to the client as a result of the exchange will be reflected on the original mode of payment within seven to ten business days.

Is it possible to return an online purchase to the store?

Customers who make an online purchase may return it altogether through the mail or visit a DSW store to complete the return. Customers who buy anything at a store, on the other hand, cannot return it via mail or other online process. Customers who have returned to the store must complete their return or exchange.


Understanding the DSW return policy is essential for a seamless and satisfying shopping experience. By familiarizing yourself with the terms and conditions, you can make informed decisions, knowing your rights and options in case a return is necessary. Whether it’s a matter of sizing, quality, or simply a change of heart, DSW’s return policy provides a framework for customers to navigate the process efficiently. Remember to review the policy details before making a purchase, ensuring that you are well informed and confident in your ability to return or exchange items if needed.


What is DSW’s return policy?
DSW’s return policy allows customers to return unworn merchandise within 60 days of purchase. The items must be in their original condition, accompanied by the original receipt and packaging. Returns can be made in-store or online, and the refund will be issued to the original form of payment.

Can I return items without a receipt?
Yes, DSW accepts returns without a receipt; however, a refund will be issued in the form of store credit at the current selling price. It’s advisable to provide proof of purchase for a smoother return process and to ensure you receive the original purchase price.

Are there any exceptions to DSW’s return policy?
DSW may have exceptions for certain items, such as final sale items, worn merchandise, or items returned after the 60-day window. It’s essential to check the specific details of the return policy on DSW’s official website or contact customer service for clarification on any potential exceptions.

How do I return an online purchase to DSW?
To return an online purchase, you can use the prepaid return label included with your order or return the item to a DSW store. If you choose the latter option, remember to bring the packing slip from your shipment. DSW recommends using the original packaging to ensure the safe return of the item.

Can I exchange an item at DSW?
DSW does not offer direct exchanges. If you wish to exchange an item, the recommended process is to return the original item following the return policy guidelines and place a new order for the desired item. This ensures a smoother and quicker exchange process.


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