Bonobos Return Policy: Follow These Easy Steps

Bonobos is an upscale clothing company that sells men’s shirts, blazers, and numerous accessories. Do you purchase at Bonobos frequently? The Bonobos return policy will then allow you to easily return your unwanted purchases. Online purchasing frequently falls short of our expectations, thus return options are essential for a positive shopping experience.

What is the Bonobos Return Policy?

If you are dissatisfied with your Bonobos purchase, you have 90 days from the date of purchase to return it. The first 45 days will assist you in obtaining a refund for the original method of payment. Products returned after the first 45 days will receive store credit as a refund. The return process, however, differs between Bonobos account holders and others.

Return Period 90 Days
Return Method Via Store and By Mail
Contact Number 1877-294-7737
Official Website Bonobos

Are Bonobos Returns Free?

Returns on Bonobos are not free. If you return within 45 days, you will receive a refund in the original method of purchase. Returns after 90 days, on the other hand, will result in store credit.  There will be no refunds or changes for any original shipping and/or handling expenses.

Bonobos Return Policy Conditions

According to the Bonobos Return Policy, the returned item must be unworn, unwashed, and unaltered. Furthermore, the item being returned must be in good condition. Returns are not accepted on final sale products. Bonobos also does not accept returns on products purchased from third-party merchants like Nordstrom, Trunk Club, and others.

How Do I Return My Bonobos Purchase?

The return procedure is basic and straightforward. If the item is unwashed and undamaged, you can easily return it to Bonobos. Return requests can be made by visiting their tour shop locations or by mailing the return shipment. The return process, however, differs between Bonobos account holders and non-account holders.

For Account Holders:

You can return your item to the nearest Guideshop location, according to the Bonobos return policy. But first, you must follow the step-by-step instructions for submitting a return request at Bonobos.

  1. Log in to your Bonobos account.
  2. Go to your account’s order section.
  3. Choose the goods you want to return.
  4. To create a return label, follow the return mailing instructions.
  5. Put the things you’re returning, as well as your order form, in the box.
  6. Attach the prepaid FedEx return label to the outside of the box and deliver it to your nearest FedEx location.

For Non-Account Holders:

Because you do not have an account with Bonobos, you can contact their customer service to obtain a return label. Once you’ve received the return label, place the returned items in a box with the order form and drop it off at your nearest FedEx location.

If you received your order in a poly mailer rather than a box, you can use the second sticky tape to pack your return item before dropping it off at a FedEx location.

How Can I Return a Damaged Item?

If you received a damaged or defective item, please contact Bonobos advisors as soon as possible and provide the following information:

  • Your original order number as well as your current mailing address
  • Photographs of the defective or damaged item PO Number (the final or bottom 5-digit number on your garment’s white, inside tag)
  • A description of how the goods fit

Bonobos will contact you as soon as they have reviewed the damaged item description.

Bonobos Exchange Policy

Exchanges are subject to the same terms as Bonobos’ return policy. You have 90 days from the date of shipment to request an exchange. Bonobos exchanges now only operate for orders placed through the Bonobos account. If you do not have an account, you must return your order and place a new order. Orders transported to US territories and military bases are also non-refundable.

Exchange Period 90 Days
Exchange Method Via store or by Mail

Bonobos Refund Policy

When your package arrives at their warehouse return counter, their personnel will assess it. If your return is within 45 days, they will execute a refund to your original form of payment upon approval. You will receive store credit for returns made after 45 days and within 90 days.

Refund Period 5-7 Days
Refund Method Original Mode of Payment


Bonobos’ return policy reflects their commitment to customer satisfaction and convenience. With a generous return window, straightforward guidelines, and a hassle-free process, Bonobos strives to make the return experience as seamless as possible for their customers. The brand’s customer-centric approach not only builds trust but also ensures that shoppers feel confident in their purchases. Whether due to sizing issues or a change of preference, Bonobos’ return policy exemplifies their dedication to providing a positive and enjoyable shopping experience for all.


What is Bonobos’ return policy?

Bonobos offers a 45-day return policy for unworn and unwashed items with all original tags attached. This allows customers to return products within 45 days of the purchase date for a full refund or exchange.

How do I initiate a return with Bonobos?

To initiate a return with Bonobos, visit their website and log in to your account. Locate the order containing the items you wish to return, follow the provided instructions, and generate a return label. Pack the items securely and ship them back using the provided label.

Are there any items excluded from Bonobos’ return policy?

While most items are eligible for return, Bonobos may have specific exclusions, such as final sale items or items marked as non-returnable. It’s essential to review the product details and the return policy on the website for any potential exclusions.

How long does it take for Bonobos to process returns?

Bonobos typically processes returns within 7-10 business days after receiving the returned items. Refunds are sent to the original payment method once they have been processed. Customers will receive an email confirmation once the return has been completed.

Can I return Bonobos items purchased from third-party retailers?

Bonobos’ return policy applies only to items purchased directly from the Bonobos website or Bonobos Guideshop locations. If you purchased Bonobos products from a third-party retailer, you should refer to that retailer’s return policy for instructions on returns or exchanges.


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