Big 5 Return Policy: Exchange and Refund Process

Have you purchased any Big 5 things such as shoes, weapons, mattresses, or sporting goods? Are you unhappy with your purchase and want to return it? Do you want to give your item back to the Big 5? or

Did you get a faulty item and wish to return it?

Is your Big 5 product not meeting your expectations and you want to return it?

In this post, we will address all of your questions and concerns about the Big 5 athletic goods return policy. After reading this, you can return your stuff in a straightforward and uncomplicated method.

What is the Big 5 Return Policy?

You have 90 days from the date of purchase to return your purchased item to the Big 5. A receipt for the items will be required at the time of return.

You will not receive your store credit or refund if you do not have a receipt. Most products can be returned to the Big 5 in their original condition and the original receipt.

Refunds from the store can be made in cash or the original manner of payment. You can easily return any merchandise purchased online by the website at the store.

Except for a few goods, you can easily return your product. When returning goods, the original receipt or other order payment proof is required. You are also entitled to return goods purchased online from the website to a physical store.

Big 5 Exchange Policy

You have 90 days from the date of purchase or delivery to swap your items. You can substitute another product for your current one. The method of exchanging the product is the same as the process of returning the product, which is detailed further down in this text.

Valid proof of the product’s receipt as well as its original packaging or similar packaging would be required. The exchange product’s shipping costs would be necessary.

Big 5 Refund Policy

If you return your merchandise to Big 5 Sports, you will receive a full refund. The cost of shipping or delivery would not be refunded. The cost of delivery will be deducted from your refund. After deducting shipping expenses, you will receive your entire refund.

Payment can be refunded in the original manner of payment. It can be in the form of store credit or cash.

Can I Return the Product Without a Receipt?

Yes, you can return your product without a receipt in some situations, however, other appropriate proof or paperwork for return will be necessary before returning your merchandise.

Your product return request will be accepted once your valid identification or other valid documentation has been verified. 

The legal paperwork or identification document that would be necessary is listed below.

  1. A legitimate photograph of the individual who purchased the product would be necessary.
  2. Payment proof, order number, and any other legal documentation relating to the purchase order would be requested.
  3. All purchases returned without a receipt will only be refunded in the form of store credit. 
  4. The time restriction is still 90 days.
  5. Gift cards used to make purchases will be reimbursed or cashed out.


The “Big 5 return policy” is a crucial aspect for customers looking to make purchases with confidence. The clarity and generosity of a retailer’s return policy can significantly influence a consumer’s decision to choose one store over another. Big 5’s commitment to a transparent and customer-friendly return policy demonstrates their dedication to customer satisfaction. By offering a fair and straightforward return process, Big 5 not only builds trust with its customers but also ensures a positive shopping experience. This customer-centric approach not only aligns with industry best practices but also enhances the overall reputation of Big 5 as a reliable and customer-focused retail destination.


What is the Big 5 return policy?

The Big 5 return policy allows customers to return purchased items within a specified period for a refund or exchange. It is essential to familiarize yourself with the specific terms and conditions outlined by Big 5 to ensure a smooth return process.

How long do I have to return an item under the Big 5 return policy?

The duration for returning items may vary, so it’s crucial to check the Big 5 return policy for the specific timeframe within which returns are accepted. Generally, this information can be found on their official website or the purchase receipt.

What items are eligible for return at Big 5?

The Big 5 return policy typically specifies which items are eligible for return. Commonly, unused and unopened items with original packaging and tags are accepted. However, some products, such as clearance or final sale items, may have different return conditions.

How can I initiate a return with Big 5?

To start the return process, customers may need to follow specific procedures outlined by Big 5. This may involve filling out a return form, contacting customer service, or visiting a physical store. Details on how to initiate a return can usually be found on the company’s official website.

Can I get a refund or exchange for my returned item at Big 5?

Big 5 generally provides customers with the option of receiving a refund or exchanging the returned item for a different product. The specific details, such as whether there are any restocking fees or conditions for exchanges, will be outlined in the return policy. It’s essential to review this information before initiating a return.


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