Adidas return Policy: Deciphering Adidas’ Return Policy

Adidas sells some of the world’s most valuable athletic clothes, footwear, and accessories, and it was the fourth-largest apparel brand as of 2021. Adidas has outperformed most major global athletic footwear brands among American customers and has some of the top customer satisfaction ratings.

If you bought something from an Adidas shop or from and are wondering what the Adidas return policy is, keep reading to find out:

What’s Adidas’ Return Policy?

Adidas’ return policy allows customers who are dissatisfied with their purchase at a store or on to return it for a full refund within 30 days. Items purchased at an Adidas store location can be returned with the original receipt to any shop in the United States for a full refund. Purchases made on or custom orders placed in-store and mailed to you must be returned by mail.

Items must match the following criteria to get a full refund:

  • Items must be new and unopened in their original packaging.
  • All clothing must have its original tags.
  • Shoes must be in their original shoeboxes.
  • Accessories must include all of the original packaging.

Because personalized items are manufactured specifically for the buyer, they cannot be returned.

Furthermore, Adidas shoes cannot be returned after 30 days.

Can I return an item to Adidas without the original box or packaging?

All returns to Adidas must be in their original packaging and must include the original tags. Clothing, for example, must not have been used or laundered and must still have the original tags connected, while shoes must be unworn and must still have the original shoebox with all tags attached.

Can I return Adidas shoes after wearing them?

You cannot return used Adidas shoes, especially if the tags have been removed, the shoes are damaged, and the original packaging is missing. Adidas has the right to deny a return, particularly if the item looks to have been worn.

How Long Do I Have to Return an Adidas Item?

Adidas accepts returns only within 30 days of purchase or receipt of the items when ordered online. As a result, refunds after 30 days will not be accepted.

Does Adidas Accept Returns and Exchanges Without a Receipt?

If you do not have the receipt, Adidas may give an exchange for a different size of the same item. It’s also possible to get an in-store credit for the current value of the item being returned.

Does Adidas offer full refunds?

Adidas provides complete refunds for in-store and online purchases. To qualify for a full refund returns to Adidas must be made within 30 days and meet all return restrictions.

How Long Do Adidas Refunds Take?

Returns to an Adidas shop are credited to the original form of payment and may take up to five days to reflect on your account statement. If you return an online purchase to Adidas using a FedEx drop-off site, the refund may take up to 14 business days to post to your account (after approval). Refunds may take longer to credit to your account depending on your bank’s restrictions.

Can I return an Adidas purchase made online to an outlet store?

Within the return window, you can return your new, unused purchase to any Adidas retail location, including outlet stores. When returning things to a shop location, you must have the original method of payment and the confirmation email or return label from the shipping box. If your receipt is not available, an in-store credit for the current product price will be issued.


The Adidas return policy is designed to provide customers with a transparent and efficient process for returning products. With a customer-centric approach, Adidas aims to ensure customer satisfaction by offering a reasonable timeframe for returns, clear guidelines on eligibility, and various options for initiating the return process. By prioritizing customer convenience and addressing potential concerns, Adidas demonstrates a commitment to fostering positive shopping experiences and building trust with its customer base. It’s always advisable for customers to familiarize themselves with the specific details of the return policy to make informed decisions and enjoy a seamless return process when necessary.


What is the Adidas return policy for online purchases?

Adidas offers a 30-day return policy for products purchased online. The items must be in their original condition with tags attached, and the return process can be initiated through the Adidas website.

Can I return Adidas products purchased from a retail store?

Yes, Adidas allows returns for items purchased in retail stores, but the process may vary. It’s recommended to return the product to the original store of purchase and adhere to their specific return guidelines.

How do I initiate a return for a defective or damaged Adidas product?

 If you receive a defective or damaged Adidas product, you can contact Adidas customer service for assistance. They will guide you through the return process and may offer a replacement or refund depending on the circumstances.

What is the Adidas exchange policy?

Adidas does not offer direct exchanges. If you want a different size, color, or product, you will need to return the original item following the return process and place a new order for the desired item.

Are there any items excluded from the Adidas return policy?

Some personalized or customized products may not be eligible for return unless they are defective. Additionally, gift cards and some specific promotional items may have different return guidelines. It’s advisable to check the Adidas website or contact customer service for details on excluded items.


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