Stride Rite Return Policy: Your Comprehensive Guide

Stride Rite, a well-known footwear business that specializes in children’s shoes, recognizes the value of a customer-friendly return policy. Stride Rite offers a simple and hassle-free return process as part of its commitment to offering high-quality footwear and assuring customer happiness. Stride Rite goes above and beyond to ensure your shopping experience with them is extraordinary, whether you make a regular purchase or take advantage of their unique holiday return policy.

Regular Return Policy

Customers can return any unworn merchandise to Stride Rite for a full refund or exchange within 45 days of purchase. This policy applies to both in-store and online transactions. Items must be returned or exchanged in their original condition, with all tags attached, and accompanied by the original sales receipt or packing slip.

If you choose to return an item, the returned amount will be reimbursed back to the original payment method. If you prefer an exchange, Stride Rite offers the option of exchanging the item for a new size, color, or design. Please keep in mind that all exchanges are subject to availability.

It is worth noting that online purchases cannot be refunded in-store, and vice versa. As a result, it is advised to use the proper return method for each type of purchase.

Holiday Return Policy

Stride Rite realizes that greater flexibility may be required during the holiday season when purchasing is at its peak. As a result, between November 1st and December 25th, they provide an extended return period.

If you buy something during this period and need to return or exchange it, Stride Rite gives you until January 10th of the following year to do so. This special holiday return policy allows your gift recipients to try on their new shoes and make any necessary modifications.

Contacting Customer Service

If you have any questions or require assistance with your return, Stride Rite offers dependable customer service to answer your problems. You can contact their customer support department via the following channels:

Email: To contact Stride Rite’s customer care department via email, email [email protected]. The devoted team works hard to reply to all customer inquiries quickly and efficiently.

Phone: If you prefer to speak directly with a customer service specialist, call Stride Rite at 1-800-299-6575. The staff is accessible to assist you from 8:00 a.m. to 6:00 p.m. (EST) Monday through Friday.

It is recommended that you check for more information about Stride Rite’s return policy, including any future revisions. The website includes detailed information about their return policy as well as further information about their vast collection of shoes for children of all ages.


Understanding the Stride Rite return policy is essential for customers seeking a hassle-free shopping experience. Stride Rite’s commitment to customer satisfaction is evident in its clear and transparent return policy. By familiarizing themselves with the terms and conditions, customers can make informed decisions, confident that they have recourse in case of any issues with their purchases. Whether exchanging for a different size, or style or obtaining a refund, Stride Rite aims to provide a seamless and customer-centric return process. As with any return policy, customers should review the specific details on the official Stride Rite website or contact customer support for any clarifications, ensuring a positive and satisfactory shopping experience.


What is the Stride Rite return policy?

Stride Rite’s return policy allows customers to return unworn and unwashed items within 45 days of the original purchase. The items must be in their original packaging and include all tags.

Can I return online purchases to a physical Stride Rite store?

Yes, Stride Rite generally accepts returns for online purchases at their physical stores. However, it’s advisable to check with the specific store location or refer to the official website for any exceptions or additional details.

How do I initiate a return with Stride Rite?

To initiate a return, visit the Stride Rite website and log in to your account. Navigate to the order history, select the item(s) you want to return and follow the provided instructions. You may need to print a return label and include it with your package.

What is the return process for defective or damaged items?

If you receive a defective or damaged item, contact Stride Rite’s customer service promptly. They will assist and may offer a replacement or refund. It’s essential to provide details and, if possible, include photographs of the damaged or defective product.

Is there a return fee for Stride Rite products?

Generally, Stride Rite does not charge a return fee if the return is made within the specified timeframe and meets the outlined conditions. However, it’s recommended to review the official return policy on the Stride Rite website for any updates or changes to the return process.


Leave a Comment