Lidl Return Policy: Your Comprehensive Guide to Hassle-Free Returns

This post will teach you all you need to know about the Lidl Return Policy. Lidl is a well-known German cheap shopping chain. Neckarsulm, Germany is the company’s headquarters.

In 1932, Joseph Schwarz created this corporation, which now has over 11000 outlets across Europe and the United States. Lidl has a straightforward return policy. They want their return policy to please their customers. 

What is the Lidl Return Policy?

Lidl wants all of its customers to be satisfied with their purchases. As a result, they have implemented a conditioned return policy known as the Lidl Return Policy, which allows customers to simply submit return requests. 

According to the Lidl Return Policy, you have 90 days to initiate a return for a product with which you are dissatisfied. Returning a gift card will result in the issuance of a new gift card.

Lidl will repay you in the original manner of payment. To be eligible for a return or refund, you must have the original receipt or proof of purchase. 

Lidl Return Policy for Branded Items

For all Lidl-branded products, Lidl is always delighted to accept returns or exchanges. If you are not happy with your purchase, Lidl allows you to return or exchange it within 90 days of the date of purchase.

If you want your return to be accepted, you must have a receipt. They will credit your original mode of payment with your refund as soon as they receive your return shipment. 

Only Lidl private label products will be subject to the return policy. Lidl surprise products, gift cards, alcohol, and nationally branded items are not covered by this return policy.

If you are returning a product only because you do not like it or its quality, our return policy will not apply to those items. 

Return Policy for National Brand or Non-Food Items at Lidl

If you return National brand or non-food items to Lidl, you will receive a full refund. If you want a complete refund, you must start the return within 90 days.

Return the merchandise in its original packing. After receiving your return package, the company will give a full refund in your original manner of payment. However, to receive a refund, you must present the original receipt. 

Gift certificates are not returnable or refundable. Alcohol returns are not covered by our return policy. There may be some more exclusions as well. If you cannot provide a receipt, the company will provide store credit for the lowest selling price of the merchandise. 

What is the Lidl (UK) Return Policy within 12 Months?

If you purchase a non-food special item from any Lidl shop and are dissatisfied with the product’s quality, you have 12 months from the date of purchase to return it. If a replacement is available, Lidl will give a refund in your original manner of payment.

You must go to a Lidl shop with your receipt or proof of purchase. 

What is the Lidl (UK) Return Policy after 12 Months?

If you discover a flaw in the quality of a non-food special item purchased from any Lidl shop after more than 12 months, you must contact their customer care department for assistance. You can speak with one of the specialists to find the finest answer.

You can reach us at 0800 977 7766.

Customer Service Hours

Monday through Saturday, 8:00 a.m. to 8:00 p.m.

Sunday from 9:00 a.m. to 5:00 p.m.


Understanding the Lidl return policy is essential for customers to navigate their shopping experience confidently. Lidl’s commitment to customer satisfaction is evident in its clear and customer-friendly return policy. Shoppers can take advantage of the straightforward process to return products, ensuring that their expectations are met. With a focus on transparency and convenience, Lidl’s return policy underscores its dedication to providing a positive and hassle-free shopping environment for all customers. By being aware of the terms and conditions outlined in the return policy, customers can make informed decisions and enjoy a seamless shopping experience at Lidl.


What is Lidl’s return policy?

Lidl’s return policy allows customers to return most products within a specified period. The details may vary, so it’s advisable to check the specific return window for the product you purchased. Generally, returns are accepted within a certain number of days from the date of purchase.

Can I return perishable items to Lidl?

Lidl typically accepts returns for perishable items if they are defective or if there is an issue with the quality. It’s recommended to contact Lidl customer service or visit the store directly to discuss the return of perishable products and to understand the conditions that apply.

What is the process for returning an item to Lidl?

To return an item to Lidl, customers usually need to bring the product along with the original receipt or proof of purchase to the store where the purchase was made. The customer service desk or designated return area can assist and guide you through the return process.

Are there any restrictions on returning items to Lidl?

Some items may have specific return restrictions, such as electronics, clothing, or seasonal items. It’s important to check the terms and conditions of the return policy to understand any limitations or exceptions that may apply to certain products.

What if I don’t have the receipt for my Lidl purchase?

Having the original receipt or proof of purchase is typically required for returns at Lidl. If you don’t have the receipt, it’s recommended to contact Lidl customer service or visit the store directly to inquire about alternative solutions, such as store credit or an exchange, depending on the circumstances.


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