Soft Surroundings Return Policy: Returns Made Easy with a Unique Holiday Policy

Soft Surroundings Return Policy: Returns Made Easy with a Unique Holiday Policy

Anyone who has ever bought something online only to find out it wasn’t right can attest to the significance of a solid return policy. One way that Soft Surroundings, a market leader in women’s apparel and home d├ęcor, ensures client happiness is through their simple return policy. This article will give you the straight scoop on how to get in touch with Soft Surroundings’ customer care department, as well as go over their return policy in depth, including any holiday-specific regulations.

Soft Surroundings Return Policy

Because they know that occasionally products don’t fit or don’t live up to expectations, Soft Surroundings offers a simple return policy. Most things can be returned within 90 days of purchase if you aren’t completely happy. A few cases do deviate from this rule, though:

  • Final sale items: Things marked as “Final Sale” are final and cannot be returned or exchanged.
  • Limited-edition or seasonal items: Some limited-edition or seasonal items may have a shorter return window that is mentioned when you buy them.
  • Personalized or monogrammed items: Personalized or monogrammed items: Customized apparel, jewelry, and other items that have undergone personalization cannot be returned.

Make sure the item(s) you want to return are in their original condition, with all tags and labels still attached, to make the return process easier. The return postage fee will be subtracted from your refund. You may easily ship the things back using Soft Surroundings’ return label.

Special Holiday Return Policy

Soft Surroundings typically offers a longer return policy over the Christmas season to help with gift purchases. An important piece of information to keep in mind when shopping for loved ones is that you have until January 31st of the following year to return any item bought between November 1st and December 25th. Your giftees will have plenty of time to consider keeping or exchanging their presents thanks to this lengthened Christmas return period.

Keep in mind that the terms and restrictions of Soft Surroundings’ standard return policy also apply to their special holiday return policy. Everything you bring back has to be in its original packaging, with all of the tags and labels remaining.

Contacting Soft Surroundings Customer Service

Do you have any queries or need any clarification about the return policy at Soft Surroundings? Getting in contact with their support staff is a breeze. The following methods are available for contacting Soft Surroundings’s customer support department:

  • Phone: Dial 1-800-240-7076 to reach their customer support hotline. Our phone lines are available from 8 am to 11 pm CST, Monday through Sunday.
  • To contact Soft Surroundings by email, use the following address: [email protected]. They make it a point to reply to consumer messages within one to two days.


Soft Surroundings’ return policy reflects their commitment to customer satisfaction. With a customer-centric approach, they strive to provide a hassle-free experience for those seeking returns or exchanges. The policy is designed to accommodate various situations, ensuring flexibility and understanding. Soft Surroundings acknowledges the diverse needs of its clientele and aims to address them with a fair and transparent return process. Customers can have confidence in their purchases, knowing that if the need arises, the company is ready to assist them courteously and efficiently. Overall, Soft Surroundings’ return policy underscores their dedication to creating a positive shopping experience and fostering trust and loyalty among their valued customers.


What is Soft Surroundings’ return policy?

Soft Surroundings has a customer-friendly return policy. If you are not completely satisfied with your purchase, you can return it within 365 days for a full refund or exchange. Please ensure that the item is unused and has all original tags.

How do I initiate a return with Soft Surroundings?

To initiate a return, log in to your Soft Surroundings account and go to the Order History section. Make your selection for the item you wish to return and then adhere to the on-screen instructions. If you checked out as a guest, you can contact Soft Surroundings’ customer service for assistance.

Are there any shipping fees associated with returns?

Soft Surroundings offers free return shipping on most items within the contiguous United States. However, for oversized items or those shipped outside the contiguous U.S., additional fees may apply. Check the return policy on the Soft Surroundings website for specific details.

Who am I to complain if the product I ordered arrives broken or flawed?

If you receive a damaged or defective item, contact Soft Surroundings’ customer service immediately. They will guide you through the return process and provide a replacement or issue a refund. It’s important to report any issues promptly to ensure a smooth resolution.

Can I return an item purchased from a Soft Surroundings retail store?

Yes, items purchased from Soft Surroundings retail stores can be returned either in-store or by following the online return process. Simply bring the item, along with the original receipt, to any Soft Surroundings store for an easy return or exchange.


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