Staples Return Policy: Process and Tips

Our return policy at Staples is as follows: most products have a 30-day window, technology products have a 14-day window, and preferred members have extended return periods.

Staples Return Policy

The American retailer Staples sells office supplies and equipment. It sells promotional items, office furniture, PCs, printers, ink, and more.

It is easy to return items bought from Staples if you are unhappy with them. Staples has a 30-day return policy on all of their products. Computers, laptops, and other electrical devices have a 14-day return policy.

There is a 14-day return policy for technological items such as unopened drones, computers, e-readers, and laptops. All products must be unused and in a marketable condition to be considered for sale.

Include the user manual, packing slip, receipt, and UPC in the original packaging. You have the option to either return the things in-store or send them back through the website. The firm has changed its return policy for technology products from 14 days to 60 days, and for Preferred Business Members and Teacher’s Program Members, it’s from 30 days to 28 days.

Details for Staples Returns

Information Details
Website Staples
Return Period 30 days, 14 days for tech products
Store Timings Varies from region to region
Exchange Period 30 days
Mediums Online, In-store
Support Hours Weekdays – 7:30 am- Midnight ESTWeekends – Closed
Phone Support Chat and Email 24×7
Customer Care  +1-888-515-8880
Email On Website

Staples Refund Policy (Process and Timeline)

To facilitate product returns, the item will be dispatched to the warehouse. The legitimacy of the item will be checked in about 5 business days. Ten business days will pass after you cancel the order before the money is returned to your account.

Even without the receipt, Staples will still give you the option to swap it for another product or get store credit as long as they can verify your purchase. Your identification will be requested by the company in the absence of any proof of purchase.

You must bring the original form of payment (debit or credit card) to the store to return an item. Please disassemble the furniture before returning it for a refund. The item must be inspected by the company within 24 hours before a refund can be issued.

Staples has a three-business-day policy to fix any issues with incorrect orders. The initial payment amount will be refunded. There is a 72-hour email turnaround time and a 7-10-day postal mail turnaround time for coupon refunds.

Also check:

Staples Exchange Policy

Staples provides a 30-day return policy. Feel free to return the item either in-store or online. Remember to bring the item in its original packaging and with the original receipt if you wish to make an exchange in-store. By choosing “damaged or defective” as the reason for return, you can obtain a free replacement if the item you received is damaged or defective.

Staples Return Policy for Gift Card

Within 30 business days of purchase, you can return any item purchased with a gift card. At the lowest price, you can get your money back or shop credit. Within 72 hours, you will receive an email containing your gift card refund, and within 7-10 days, you will receive a postal mail refund.

Staples Exceptions

There are a few restrictions to Staples’ return policy, but generally speaking, you can return most things.

  • Never open or use expired ink or toner; it’s non-refundable.
  • We do not accept returns for software that is in an open box. Only items that have not been opened and are returned within 30 days will be accepted.
  • You can only return non-defective custom orders, including furniture that has been custom-assembled.
  • It is not possible to return headphones, earbuds, or earphones that are open.
  • We do not accept returns or provide refunds for gift or phone cards.

Staples Return Conditions

Your items are subject to the following conditions:

  • The same card number will be used to process any refunds, whether debit or credit.
  • You have 14 days from the date of purchase to return an item for store credit only if you paid with a check.
  • Your identification will be needed if you do not have proof of purchase.
  • The object you wish to return must be free of any personal information.
  • We do not accept returns for things that are faulty.

Staples Warranty Claim Policy

You get a guarantee with every product you buy or rent. Products must be suitable for regular use and have a shelf life commensurate with the amount paid. Staple also offers replacement, repair, and accidental protection plans through their Easy Care Service.

Staples Methods (Online or In-stores)

Either go to a Staples shop or use their website to return the merchandise.


To make an online refund, you must

  • Visit Staples’ website and log in with your existing account.
  • Click “Return Order” after selecting the order to begin the return process.
  • Pick out the things you want to send back and provide an acceptable explanation.
  • A confirmation email will be sent to you along with the specified time.
  • Select times between 7 am and 8 pm are designated for courier pickup.


Returning products in-store is another option.

  • Find the Staple store that is closest to you.
  • Remember to include the receipt and return the item in its original packaging.
  • The helpful staff at Staples will assist you with the return procedure.


Understanding the Staples refund policy is crucial for a seamless and satisfactory shopping experience. Staples strives to prioritize customer satisfaction, offering a transparent and fair return process. Customers can take advantage of the refund policy in cases of product defects, dissatisfaction, or other valid reasons, ensuring that their investment is protected. Shoppers should familiarize themselves with the specific terms and conditions outlined in Staples’ refund policy to facilitate a smooth return or exchange process. By adhering to these guidelines, both the customers and the company can maintain a positive and mutually beneficial relationship. Ultimately, Staples’ commitment to customer service and its clear refund policy underscores its dedication to providing a reliable and enjoyable shopping environment for all.


How do I initiate a return under Staples’s refund policy?

To initiate a return, visit the Staples website and navigate to the “Order History” section in your account. Select the order containing the item you want to return and follow the provided instructions to start the return process.

What is the timeframe for returning items under Staples’s refund policy?

Staples typically allows returns within 30 days from the date of purchase. Ensure that the product is in its original condition, including packaging, manuals, and any accessories.

Can I return opened or used items to Staples?

Staples generally accepts returns for opened or used items within the specified return period. However, the condition of the product may affect the eligibility for a full refund. Refer to the refund policy for details on specific product categories.

How long does it take to receive a refund from Staples?

Once Staples receives and processes your return, it may take 5-7 business days for the refund to be credited back to your original payment method. The processing time can vary, so check your account or contact Staples customer service for updates.

Are there any items exempt from Staples’s refund policy?

Certain items, such as software, electronic software downloads, and gift cards, may have specific return restrictions. Refer to Staples’ refund policy for a comprehensive list of exempt items and details on their return eligibility.


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