Shopmyexchange Return Policy: Hassle-Free Returns Explained

When you buy something on the exchange, how do you handle returns?

Unless otherwise specified in the Online Return Policy, most items, as long as they are in fresh condition, can be returned to a store or sent back within 90 days. You can return your purchase from by mail if you used the Veteran’s Online Shopping Benefit to make your purchase.

How do I return a damaged item for exchange?

Contact Customer Service at 1-800-527-2345 if you are unable to return an item to an Exchange store or if it is damaged. Damaged items cannot be accepted by exchange stores. Returns sent via regular mail are hassle-free. It is easy to initiate a return by viewing your order history. Get the return label printed.

What is shopmyexchange?

Located in Dallas, Texas, ShopMyExchange (formerly known as The Exchange) is presently being managed by owner Tom Shull. It covers fifty states and twenty-plus countries and was founded in 1895. It’s been around for a long time and is one of the most storied military stores in the US and around the world.

What is the procedure for returning products to the Air Force or Army exchange?

For the majority of consumers, the closest Army or Air Force Exchange retail store is the place to go for returns, regardless of whether they purchased it in-store, online, or over the phone. Customers who use the Veteran’s Online Shopping Benefit to purchase from can return their items by mailing them or contacting customer service at 1-800-527-2345.

What is the Exchange return policy?

The customer will receive a refund (either in the same mode of money used for the original purchase or an Exchange gift card) if they provide a sales receipt and request one. You will be given a product card for the cost of the merchandise if you want to request a refund without a sales receipt.

Can you return the items to the BX?

There are three different return policies in place at the BX: 90, 30, and 15 days.

Is Shopmyexchange com legit?

The online store,, is legit, according to Jennifer Maxwell, a representative for the agency, who our researchers spoke with. Honorably discharged service members are also welcome. The Army & Air Force Exchange Service, which is recognized as an official website of the Department of Defence, owns and operates the site.

Can civilians use Shopmyexchange?

AUSTIN – Now, at, over half a million active-duty and retired members of the United States Department of Defence and the Coast Guard have free and unlimited access to the world’s biggest Exchange.

Can you return the alcohol to the PX?

You have the option to return anything purchased with a cheque for a cash refund. There may be limitations or a time required for checks to clear. Do you accept alcohol returns? It is entirely the manager’s decision whether alcoholic beverages can be returned or exchanged.

Can I return a box lunch without a receipt?

The initial method of payment is always refunded. We are more than pleased to provide you with a gift card credit equal to the current selling price if you either do not have the original receipt or the original purchase date is more than 30 days ago. All sales of bulk items are final and non-refundable.

Can anyone buy from ShopMyExchange?

Privileges for Veterans Authorised internet exchanges, such as, are available to veterans. When you shop online with the Exchange, you may take advantage of tax-free purchases, exclusive military discounts, and more. All who faithfully leave the military will be granted this benefit for the rest of their lives.

Can veterans get a Military Star Card?

Military members, their families, Department of Defence civilian employees, Purple Heart recipients, disabled veterans, and veterans with an honorable or general under honorable conditions discharge are the only ones eligible to use the MILITARY STAR card and all of its perks, including online shopping.


Understanding the “ShopMyExchange return policy” is crucial for a hassle-free and satisfactory shopping experience. By familiarizing yourself with the terms and conditions outlined in their return policy, you can ensure that any potential returns or exchanges are handled smoothly. Whether you’re a military service member, veteran, or eligible shopper, being aware of the return procedures will contribute to a more informed and confident shopping decision at ShopMyExchange. Always check the latest and specific details on their official website or contact customer service for the most accurate and up-to-date information regarding returns.


What is the return policy at Shop My Exchange?

Shop My Exchange has a customer-friendly return policy. Returns are generally accepted within 90 days of purchase, and the items must be in their original condition with all tags and packaging intact. Certain product categories may have specific return guidelines, so it’s advisable to check the details for each type of item.

How do I initiate a return with Shop My Exchange?

To initiate a return, log in to your Shop My Exchange account and navigate to the order history. Select the item(s) you wish to return and follow the provided instructions. You may be required to print a return label and ship the item back to the designated return address. Ensure you include all necessary documentation, such as the packing slip, to expedite the return process.

What items are eligible for return at Shop My Exchange?

Most items purchased from Shop My Exchange are eligible for return within the specified return period. However, certain products, such as personalized items or opened software, may be non-returnable. Additionally, specific guidelines apply to certain categories like electronics and jewelry. Be sure to review the return policy or contact customer support for details on the eligibility of your specific purchase.

What is the typical time frame for a return to be processed and refunded?

Once Shop My Exchange receives your returned item, the processing time for a refund may vary. Typically, refunds are processed within a few business days after the return is received. However, it may take additional time for the credit to appear in your account, depending on your financial institution. You can track the status of your return through your Shop My Exchange account.

Are there any restocking fees associated with Shop My Exchange returns?

Shop My Exchange aims to provide a hassle-free return experience, and in most cases, there are no restocking fees. However, it’s important to review the specific return guidelines for your product category, as certain items may have restocking fees or special conditions. Always check the return policy details or contact customer service for information on any potential fees associated with your return.


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