Shoe Carnival Return Policy: Easy Return – Refund & Exchange

If you’re looking for a shoe store that has fantastic pricing and a large assortment, I highly recommend Shoe Carnival.

They provide free shipping on all orders and have an online return policy that allows you to return unworn products within 60 days after purchase.

In addition, if you spend $40 or more, you’ll receive a free $9.99 shipping credit to use on future transactions.

So, if you’re looking for a new pair of shoes, check out Shoe Carnival – you won’t be disappointed!

Shoe Carnival Return Policy

What is the return policy at Shoe Carnival? According to Shoe Carnival’s return policy, you can return your merchandise within 60 days of the purchase date.

The item you intend to return must be brand new and unused, with all original tags and packing.

Both online and in-store returns are possible. Online purchases can be returned to most Shoe Carnival shops for free. Items purchased from one of their stores can only be returned to that same store.

Methods To Return Online Purchases

Return by Mail

Go to the Returns page, where you will be directed step by step through the process.

  • First, enter your order number.
  • After that, enter your billing zip code.
  • Click next and then follow the instructions.

Repack your item and include the paperwork once you have completed the return process. Attach your prepaid return shipping label to the package and deliver it to a UPS facility.

PayPal Returns

PayPal online purchases can only be done through the Returns Centre, and refunds are issued directly to your PayPal account.

PayPal returns are not accepted in Shoe Carnival stores.

Klarna Returns

Klarna purchases can be returned in-store or via the Klarna Returns Centre.

In-store returns of Klarna orders will result in a full refund to the customer. Any outstanding Klarna amount will be charged according to Klarna’s conditions.

Shoe Carnival In-store Returns

You can also return your online purchase to any Shoe Carnival outlet within 60 days.

Simply bring your item to the local Shoe Carnival location, approach the store manager, and explain the issue with the product, and they will handle your return.

The returned item must be brand new and unused, with all tags and packaging still intact.

Shoe Carnival Exchange Policy

According to the exchange policy, you have 60 days to return your order. If the replacement product is the same price, exchanges could be conducted to get a different size or color in the same style or to have a distinctive look.

To begin the exchange process, contact Shoe Carnival customer service at 800-430-SHOE (7463).

Shoe Carnival Refund Policy

Refunds are processed in the same manner in which they were received. Refunds for in-store cash or cheque purchases will be transferred to a gift card.

Your Shoe Carnival gift card can be redeemed for cash at any of the Shoe Carnival shop locations.

Your refund may take 7-10 business days to arrive in your account.

PayPal refunds are issued immediately to your PayPal account.


Understanding the Shoe Carnival return policy is essential for a hassle-free shopping experience. By familiarizing yourself with the terms and conditions, you can make informed decisions about your purchases and be prepared if a return is necessary. Shoe Carnival’s return policy aims to provide customer satisfaction while maintaining fairness and clarity in the process. As with any retailer, it is advisable to review the policy before making a purchase, to ensure a seamless and positive customer experience.


What is Shoe Carnival’s return policy?
Shoe Carnival typically accepts returns within 60 days of the purchase date. The returned items must be unworn, in their original packaging, and accompanied by the original receipt or packing slip. This policy may vary, so it’s advisable to check the official website or contact customer service for specific details.

How can I initiate a return with Shoe Carnival?
To return a product to Shoe Carnival, you can visit a local store or initiate the return online. If returning online, log in to your Shoe Carnival account, locate the order, and follow the provided instructions. For in-store returns, bring the item along with the original receipt to any Shoe Carnival store.

Can I exchange an item at Shoe Carnival?
Yes, Shoe Carnival generally allows exchanges for items of the same or higher value within the specified return period. If the new item is of a higher value, you may need to pay the price difference. Exchanges can be done at any Shoe Carnival retail store.

Are there any restrictions on returns at Shoe Carnival?
Shoe Carnival may have some restrictions on returns, such as certain products being non-returnable or requiring original tags to be intact. Additionally, final sale items may not be eligible for returns. It’s recommended to review the detailed return policy on their website or contact customer service for specific restrictions.

What if I received a damaged or defective product from Shoe Carnival?
If you receive a damaged or defective item, Shoe Carnival encourages customers to contact their customer service promptly. They will provide instructions on how to return the defective product and may offer a refund or exchange, including covering the return shipping costs. It’s essential to report any issues as soon as possible to facilitate a smooth resolution process.


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