Everlane is a high-end apparel and accessory boutique for both men and women. It is not difficult to find a wow factor in their assortment, but you should be aware of their return policy in case something goes wrong. All of your questions about the Everlane return policy can be answered in the details provided below.
What is Everlane Return Policy?
The Everlane return policy allows for returns on the majority of items within 30 days of purchase. The item should be brand new and unworn. It should also have all of the tags still attached. Shoes must be returned in their original shoe boxes. Except for gift cards and final sale goods, all online and in-store items are returnable. If you change your mind about an online item, you can return it in-store for free, but courier returns may cost you money.
| EVERLANE RETURN POLICY | |
| Return Period | 30 days |
| Return Method | In-store & Online |
| Holiday Returns | Purchases made between November 8 and December 24
can be returned through January 15 |
| Contact Number | (415) 881-5522 [Text Support] |
| Official Website | Everlane |
Can I Return Washed Items?
You will not be able to return any items that have been worn or washed. Everlane inspects all returns at their warehouse and rejects any that do not conform with their policy.
Are Online Returns Free At Everlane?
You must pay a $5 mailing label fee for your online return unless you choose store credit instead of a refund. This is an excellent option if you intend to buy from them soon.
How Do I Return My Everlane Purchase?
The Everlane return policy page lists three options for returning any undesired product. Returns can be made in-store, by mail, or through the Happy Returns Bar. Let us examine these strategies in greater depth:
Returns To Happy Return Bar
You must first produce a return online on their website before using the in-store procedure. Happy return bar returns are completely free.
- Go to the “Orders and Returns” section.
- Select “Start a Return” next to the order to be canceled.
- Choose the item you’d like to return and explain why.
- Select your desired method of refund.
- Select “Drop items at Happy Returns” to complete the return.
- Happy Returns will email you a QR code and an Express code, which you must present at your local Happy Returns location along with the items.
Return By Mail
- Navigate to “Orders and Returns” and select “Start a Return.”
- Choose the item to be returned and explain why.
- Select your desired method of refund. According to Everlane’s return policy, you must pay a $5 mailing label fee to receive a refund to your original mode of payment. Store credit refunds, on the other hand, are free.
- Choose “Pack and Send Goods with a Prepaid Label.”
- Print the shipping label they offer. Send in your return package along with the return label.
- It will take one to two weeks for your refund to be processed after the return package arrives at their facility.
In-store Returns
If you don’t want to deal with the hassle of mailing the things back, take them to your nearest Local store and provide them with the order number from the email address you used to place the order. Returns in-store are 100% free. The store staff will gladly assist you with returns and exchanges.
Everlane Holiday Return Policy
Everlane’s holiday return policy allows any customers to return orders purchased between November 8th and December 24th until January 15th. All orders that do not fit within this timescale will be subject to Everlane’s usual return policy. All usual return policy limitations and exceptions (described below) apply to extended holiday returns as well.
You can also look into the return policies of similar brands such as Pacsun and Old Navy. They also provide the option of prolonged holiday returns.
Conclusion
Everlane’s return policy reflects the brand’s commitment to customer satisfaction and transparency. With a straightforward and user-friendly approach, Everlane aims to provide a hassle-free experience for customers seeking returns or exchanges. By clearly outlining the process and offering reasonable terms, the brand reinforces its dedication to quality and integrity in all aspects of the customer journey. Whether it’s a sizing issue or a change of preference, customers can confidently rely on Everlane’s return policy to ensure a seamless and satisfying shopping experience.
FAQs
What is Everlane’s return policy?
Everlane’s return policy allows customers to return items within 30 days of the purchase date. The things need to be undamaged and in their original packing, in their original state. Returns are free for store credit, or customers can opt for a refund to their original payment method, which may incur a return shipping fee.
How do I initiate a return with Everlane?
To initiate a return with Everlane, log in to your account on their website and go to the “Orders” section. Select the order containing the item you want to return and follow the provided instructions. Everlane will guide you through the return process and provide a return shipping label if applicable.
What items are eligible for return at Everlane?
Generally, most items purchased from Everlane are eligible for return within the 30-day window. However, there may be exceptions, such as final sale items or items marked as non-returnable. It’s essential to review the product details and Everlane’s specific return policy for any exceptions.
How long does it take to process a return with Everlane?
Once Everlane receives your returned item, it typically takes 5-10 business days to process the return and issue a refund or store credit. The processing time may vary based on factors such as the volume of returns and your original payment method.
Can I exchange an item with Everlane?
Everlane currently does not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, the recommended process is to return the original item for a refund or store credit and put in a fresh order for the item you want. This ensures a more efficient and straightforward transaction for both the customer and Everlane.