Cider Return Policy: Unveiling Cider’s Customer Satisfaction Policy

You can now buy practically anything online thanks to the digital era. This includes lovely attire. Cider connects you with beautiful items that can be shipped to any country.

If you’ve ever ordered from this globally conscious brand, you know their clothes are fantastic. However, items do not always fit correctly or appear as planned. It is, after all, an online buy.

So, how does Cider’s return policy work? How exactly does that work?

You can return unused things to Cider within 14 days of receiving them. Continue reading to learn more about Cider’s return policy and what to anticipate if you want a refund.

A Brief History of Cider

Cider is a Hong Kong-based apparel company that was founded in 2020. Their popularity has spread throughout the world, and they now have nearly 4 million Instagram followers.

The company is entirely virtual and describes itself as “a globally minded, social-first fashion brand.” Their outfits are trendy, and they are tailored to each individual’s mood.

To keep things fresh, their target attire varies every week, and they use a direct from the factory marketplace. The company takes pride in marketing only things that they know will be popular and sell, which allows them to keep costs low and unsold inventory to a minimum.

What is Cider’s Return Policy?

You have 14 days from the day you receive your item to return it. The things require being new and in their original packaging, and they must be unworn. All tags must remain attached to the clothing. The company will not honor its return policy if any of the returned items appear washed, worn, or altered in any way.

If a product is listed as a Final Sale, it cannot be returned or refunded. Swimwear, knickers, and accessories are not returnable.

Return Deadline 14 business days
Return Methods By mail
Exchange Period 14 business days
Exchange Method By mail
Refund Period 10 business days
Refund Method Original payment method or store credit


How To Return A Cider Product

  • Install the Cider app.
  • Sign in to your account.
  • Navigate to “Orders”
  • Choose the item you want to return.
  • Confirm delivery.
  • Choose the “Refund/Return” option.
  • Follow the directions.
  • Send in your request

To return an item to Cider, you must first download the app to your phone. Returns made on a computer or via the Internet will not be processed by the company.

After you’ve downloaded the app, sign in to your account with the email address you used to make your purchase. Navigate to “Orders” and find the item you want to return.

You must also click the “Confirm Delivery” option to notify the app that you got the item. After you have confirmed delivery, the Refund/Return button will appear. Start the process by selecting the Refund/Return button. Follow all of the requirements before submitting your request.

How Strict is the Cider Return Policy?

Cider appears to have a straightforward return policy. You have fourteen days after receiving the product to return it. The items must be unwashed, unworn, and in their original packaging, with the tags still attached. Any item that does not satisfy these requirements will not be accepted for return.

How to Ship a Return Item to Cider

  • Attach the given shipping label or request one from a carrier.
  • Transport the box to the selected shipment location.
  • Using the Cider app, update the tracking information.
  • Keep your return receipt safe

If the company gave you a shipping label, print it, apply it to the box, and take it to a shipping station.

If the company has not issued you with a shipping label, contact your preferred carrier and arrange for the item to be transported directly to the Cider warehouse nearest you.

If you don’t update all of your package tracking information in the Cider app, they won’t be able to identify your return shipment. Keep the return carrier’s receipt until Cider has processed your refund.

Cider Exchange Policy

Cider does not currently offer a buy exchange program. You can buy the thing you want and simply return the one you don’t want. They will process the return as soon as they get the product.


Understanding the cider return policy is crucial for consumers to make informed decisions and ensure a satisfactory shopping experience. Whether seeking a refund, exchange, or resolution for issues with a cider product, customers should familiarize themselves with the specific terms and conditions outlined by the cider brand or retailer. Clear communication, adherence to guidelines, and prompt action are essential elements for a successful resolution under the cider return policy. Ultimately, a well-defined return policy contributes to customer confidence and trust in the product and brand, fostering a positive and mutually beneficial relationship between consumers and cider providers.


Can I return cider if I don’t like the taste?

Generally, returns based on personal taste preferences may not be accepted. However, some cider producers or retailers may offer exchanges or refunds in certain circumstances. Check the specific return policy of the brand or store where you purchased the cider.

What should I do if I receive damaged or spoiled cider?
If your cider arrives damaged or spoiled, contact the seller immediately. Most cider producers and retailers have policies in place for such instances and will typically offer a replacement or refund. Provide clear photos and details about the issue to expedite the process.

Is there a time limit for returning cider?
Return policies vary, so it’s essential to review the specific terms of the cider producer or retailer. Some may have a limited window for returns, especially for issues like quality or freshness. Be sure to check for any time constraints mentioned in the return policy.

 Can I return the cider if I purchased it from a local store?
Return policies for cider purchased from local stores depend on the store’s policy. Generally, if the cider is unopened and you have a valid reason for the return, many stores will accommodate exchanges or refunds. Check with the store’s customer service for their specific guidelines.

What information do I need for a cider return?
To process a cider return, you typically need the original proof of purchase, such as a receipt or order confirmation. Additionally, be prepared to provide details about the reason for the return, such as quality issues or damage. Following the specific return instructions outlined by the cider producer or retailer will help facilitate the process.


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