Zulily Return Policy: Exploring Zulily’s Policy

One of the most important policies of a store is its return policy. A return policy is required in any store, whether it is a fashion, food, home, or décor store.

Return policies are usually comparable between businesses in the same industry. In one of two ways, the technique is distinct. These are intended to improve customer efficiency while maintaining the company’s reputation and trust.

Yes, return policies do affect these variables. For your convenience, we’ve defined Zulily’s Return Policy in this post. Look for information, such as conditions and limitations, as you read.

Zulily Return Policy

Zulily provides an easy return policy that is shared by many businesses. The first step is to determine whether or not the things you want to return are returnable.

The following step is to select a return option and complete the essential information on the return request. You will receive return and shipment details. These must be printed and delivered to your shipping box for your records.

Do you have any open reservations? A step-by-step guide is available here:

  • If your item is returnable, open the Zulily app and navigate to the ‘My Orders’ section.
  • Submit a return request with the required information. Print the receipt and attach it to the box you intend to ship once you receive shipping instructions.
  • Once the package is received, you will be offered a refund and a store credit.

The return period is 30 days. This means that you must submit your return request at least 30 days in advance to receive a prompt response. Zulily also charges a 4.95$ return fee for single items, which varies based on the amount of things returned.

Another issue is that the refund is delivered in the form of store credit to your Zulily account rather than the original method of payment. Only purchases made directly from your Zulily account will result in a refund.

Zulily Return Policy Restriction & Exception

The following limits and exclusions apply to Zulily’s return policy:

  • Return policies for holiday products vary depending on the season and date indicated on the website.
  • Closed-toed shoes and bathing suits are not authorized.
  • Hygiene-related items cannot be returned.
  • Zulily does not accept cosmetics or food returns.
  • Furniture and heavy items are non-refundable.
  • Customized goods are not returnable.

How Does Zulily Handle Refunds?

Regardless of the initial purchasing method, Zulily reimburses dissatisfied consumers with shop credit. The money is transferred into your Zulily account, and you can view your balance under the Invites and Credits page.

Except for PayPal Express checkouts, Zulily will promptly process any remaining store credit when you check out. You are entitled to a refund if you purchased the item with a Zulily credit card.

The funds will be credited to your Zulily credit card account. For Smart-pay orders, Zulily will continue to bill you until the return package reaches their warehouse.


Zulily’s basic delivery charges range from $5.99 to $10.95 per purchase. The type and quantity of items ordered determine it. For most products, shipping is $5.99 for the first item and $7.99 for additional items.

However, big or bulky items may incur an additional shipping surcharge ranging from $5.99 to $24.95. This category includes items such as oversized toys, strollers, baby gear, and furniture.


Zulily’s delivery times vary depending on whether items are shipped directly from the company’s warehouse or a brand.

If an item is in stock at a Zulily warehouse, it will ship within a week and arrive in 5-7 days. If it is from a brand, it will take longer. During the checkout procedure, an estimated ship date will be displayed.

If you need something quickly, look for the orange rocket indicator. These items are now in Zulily’s warehouse and can be sent within 1-5 days.


“How do I avoid paying for shipping?” is the most often requested Zulily question. It is tough to avoid paying for shipping on Zulily.

Even if you must pay for shipping, there are still many fantastic offers to be had! (Of course, we always keep shipping costs in mind when sharing our favorite Zulily buys with you.) However, there are a few methods to save money on Zulily shipping.

Taking advantage of their same-day and weekend shipping discounts, as well as browsing their free shipping events, are two of the most popular ways to save money on shipping.


When you place a paid shipping order at Zulily between Sunday and Thursday, you’ll receive free shipping on future transactions from the same account for the rest of the day! To qualify for free delivery, orders must be placed by 11:59 p.m. PST and mailed to the same address.

Even better is the weekend shipping promotion.

If you place a paid shipping order on Zulily on Friday or Saturday, you will receive free delivery for the remainder of the weekend. This includes free delivery for up to three days.


Free Delivery Days are another great method to save money on shipping. Zulily normally offers free delivery on a few special occasions.

Some of these events have no minimum order requirement, while others do (for example, free shipping on orders of $14.99 or more). Assume you’re taking part in a free delivery promotion.

In that case, the same-day free delivery offer will be extended to any subsequent orders placed on the same day (or the next weekend if you ordered on Friday or Saturday).


Unless you have a Zulily credit card, most Zulily products can be returned for store credit within 30 days of delivery. A return charge will also be deducted from your store credit. Depending on the quantity of items returned, the charge ranges from $4.95 to $19.95.

If an item is returnable, it will be indicated on the product page. Non-returnable items include swimwear, personalized items, and anything too large or cumbersome to return.

Check to determine if your item can be returned:

Before proceeding, you must first determine whether your Zulily item is returnable. Not all products can be returned due to health and hygiene concerns.

  • Underwear,
  • swimwear,
  • personalized items,
  • perishable goods,
  • luxury items,
  • cumbersome items,
  • and some electronics

These are among the things that are not returnable. Check your Zulily online account to discover if your purchase is returnable. After signing into your account, navigate to the ‘My Orders’ tab. If your item is returnable, it will be stated in the product description. It’s also worth noting that Zulily does not issue refunds, and any items returned will be replaced for store credit.


Understanding the Zulily return policy is crucial for a seamless shopping experience. Zulily aims to provide customer satisfaction by offering a return window and guidelines that prioritize customer convenience. Shoppers should familiarize themselves with the specific terms and conditions outlined by Zulily to ensure a smooth return process in case they need to exchange or return a product. By being aware of the return policy, customers can shop confidently, knowing that Zulily is committed to addressing their concerns and ensuring a positive shopping experience from start to finish.


What is Zulily’s return policy?

Zulily’s return policy allows customers to return most items within 30 days of delivery. The product must be in its original, unused condition, with all tags and packaging still attached.

How do I initiate a return on Zulily?

To initiate a return on Zulily, log in to your account, go to the “Order Details” page, and follow the instructions for returns. You can then select the items you want to return and print the provided shipping label.

Are there any items that cannot be returned to Zulily?

While most items are eligible for return, certain products, such as personalized or perishable items, may not be returnable. Additionally, final sale items may not be eligible for return or refund.

What is the process for returning defective or damaged items to Zulily?

If you receive a defective or damaged item, contact Zulily’s customer service immediately. They will guide you through the return process and provide a prepaid shipping label for the return of the damaged or defective product.

How long does it take for Zulily to issue a refund?

Once Zulily receives your returned item, it may take up to 10 business days for the return to be processed. After processing, refunds are typically issued to the original payment method. Please keep in mind that the time it takes for your refund to arrive in your account depends on your payment provider.


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