Yoox Return Policy: Hassle-Free Returns for Fashion Enthusiasts

Are you dissatisfied with the clothes you bought from Yoox? We all enjoy keeping up with the current fashion trends, however, some items may not be appropriate for us. Whether it’s due to the measurements or the color selection. And if you want to return an item you bought on Yoox.com, here’s all you need to know about the Yoox return policy. We have also added a refund method at Yoox to ensure a hassle-free return. Furthermore, if you need to swap a product due to a size or color issue, we’ve included the Yoox exchange policy in this guide.

What is Yoox’s Return Policy?

According to Yoox’s return policy, customers can return products within 30 days of the purchase date. The return can be done by mail. In addition, the returned goods must be packed in their original packing and fresh condition, with all tags attached.

Return Period 30 Days
Return Method Online
Contact Number 1-800-795-6087
Official Website Yoox

Can I Return My Damaged Items At Yoox?

Yes, Yoox accepts returns for damaged items. After receiving your return package, they will inspect it for damage or defective parts. If the goods are damaged, they will reimburse you the full sum plus the shipping costs for returning the item.

How Do I Return a Not Opened Item Without a Receipt?

Yes, you can return an unopened item to Yoox, but the reimbursement will be issued as a gift card or store credit. They will repay you the lowest price for which the item was previously sold.

How To Return at Yoox.com?

So, in this section, we’ll go over the several ways to return items according to the Yoox return policy. Yoox gives simple ways to return the purchase. The following points explain how the client can return the item. So read them carefully, taking note of each step.

  • First, ensure that the product you’re returning is in the right return frame.
  • Remember that the product return form is required when returning any Yoox merchandise.
  • Visit their official website to obtain a return form.
  • Package the merchandise in its original state. You must pack the item along with all Yoox tags that were attached to the product.
  • Fill out the return invoice accurately and print it.
  • You can only return the item from the nation where you purchased it.
  • Then ship the item using any postal service. Remember, you must send this item at your own expense.

When the item arrives at the vendor’s or Yoox warehouse, you will be notified by email. A confirmation email will be issued after the refund has been initiated. If you misplace the return label, you must contact Yoox customer service and get your return label. If your product’s return paperwork is incomplete, it will not pass through customs. Furthermore, for even easier returns, the customer can use the pre-printed label.

Yoox Return Policy Exceptions

Yoox accepts practically every item they sell. However, there are some things that the store will not accept for return. Jewelry, swimwear, undergarments, cosmetics, customized items, and final sale products are among the items available. Yoox suggests that consumers use UPS for returns to ensure simple tracking of their products if you utilize UPS for a return and include a pre-printed label, a $6.95 shipping cost will be taken immediately from your refund amount.

Yoox Exchange Policy

Yoox’s return policy stipulates that you can only seek an exchange for a different size or color of the same product. This is only allowed within 30 days of purchase, and the product must be unused, unwashed, and undamaged.

  • You can only request an exchange for qualified products.
  • Only one exchange per product is allowed.

However, if the vendor rejects your exchange request, Yoox will notify you via email.

Exchange period 30 Days
Exchange method Online

Yoox Refund Policy

According to the Yoox return policy, the reimbursement can take between 3 and 7 days to appear in your bank account. However, the refund period may vary depending on your method of payment. Customers who pay using a credit card will receive a refund within seven days. Furthermore, buyers who made a PayPal purchase will receive a refund within 24 hours. In addition, if you refuse to accept the return amount to your credit/debit card, Yoox will offer you the alternative of receiving the refund in the form of Moneyoox credit.

Refund period 3-7 Days
Refund method Original mode of payment, Store credit


Understanding the Yoox return policy is crucial for a seamless and hassle-free shopping experience. Yoox strives to provide customer satisfaction by offering a transparent and fair return policy. Shoppers should familiarize themselves with the specific terms and conditions, such as the timeframe for returns and any eligibility criteria. By doing so, customers can confidently make purchases on Yoox, knowing that they have a clear understanding of the return process and can easily navigate it if the need arises. Overall, Yoox’s commitment to a customer-friendly return policy contributes to building trust and loyalty among its clientele.


What is Yoox’s return policy?
Yoox’s return policy allows customers to return items within 30 days of receiving their order. The things must be in their original condition, with all tags intact.

How do I initiate a return on Yoox?
To initiate a return on Yoox, log in to your account, go to the “My Orders” section, and select the order containing the items you want to return. Follow the instructions provided to generate a return label and ship the items back to Yoox.

Is there a cost associated with returns on Yoox?
Yoox offers free returns within the specified return period. Customers can use the prepaid return label provided to ship the items back at no additional cost.

What is the refund process for Yoox returns?
Once Yoox receives the returned items and verifies their condition, a refund will be issued to the original payment method. The processing time for refunds may vary, but customers can typically expect it within a few business days.

Can I exchange items on Yoox instead of returning them?
Yoox does not offer direct exchanges. To exchange an item, customers need to return the unwanted item following the standard return process and place a new order for the desired item on the Yoox website.


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