Von Maur Return Policy: Everything You Need to Know

Von Maur Return Policy

The high-quality goods and friendly service at Von Maur have made it a famous department store. Providing a thorough return policy is an important aspect of Von Maur’s dedication to client satisfaction.

Easy Returns and Exchanges

A product can fall short of your expectations or needs, and von Maur is cognizant of this. Von Maur streamlines and simplifies the return process for both in-store and online purchases.

You have 180 days from the date of purchase to return the item if you are not satisfied or would like to swap it for another one. To make sure everything goes well, remember to bring the original receipt or packing slip with your return.

In-store Returns

It is easy and quick to return an item to any Von Maur shop. You can return the item to any Von Maur store by simply bringing it in with the original packaging or receipt. If you have any questions or concerns about the return or exchange process, the helpful and educated staff is here to help.

Online Returns

Von Maur provides a simple return procedure for customers who like to shop online. Get back to Von Maur by going to their website and finding the returns gateway. To begin the return process, please input your order number and the email address linked to your purchase. To create a prepaid return label, just follow the instructions.

Send the parcel to any UPS store after you’ve printed the label and made sure it’s secured securely. Even more handy for buyers is that Von Maur covers the return shipping fees.

Special Holiday Return Policy

Von Maur is aware of how hectic it may be to shop for holiday gifts. Von Maur has extended its return policy to allay any fears. Return or exchange policies for items bought between November 1st and December 24th are valid until January 31st of the subsequent year. The original receipt or packing slip is required for returns under this special holiday policy, which applies to qualifying items.

Contacting Customer Service

Von Maur has customer care agents standing by to answer any queries you may have about their return policy. They are easy to get in touch with by phone or email.

You can reach [email protected] via email for any general queries. Call Von Maur’s customer care line at 1-877-866-6287 if you would rather talk to an agent. If you have any questions or concerns, our committed customer care team is available 24/7 to help you out.


Understanding the Von Maur return policy is crucial for customers seeking a seamless and hassle-free shopping experience. With a customer-centric approach, Von Maur strives to accommodate returns with reasonable conditions, providing a sense of confidence and satisfaction to their patrons. As policies may evolve, customers should stay informed about any updates to ensure a smooth return process. Overall, the Von Maur return policy reflects its commitment to customer satisfaction, contributing to a positive shopping relationship between the retailer and its clientele.


What is Von Maur’s return policy?

Von Maur’s return policy allows customers to return merchandise within 90 days of purchase, provided the items are in their original condition with tags attached. Either the store or the mail can be used to make a return.

Can I return items without a receipt?

Yes, Von Maur accepts returns without a receipt. However, the refund will be processed at the current selling price and in the form of a merchandise credit. Keep in mind that some exclusions may apply.

How do I return an online purchase to Von Maur?

To return an online purchase, you can visit a Von Maur store or mail the item back to the provided return address. Ensure that you include the packing slip or order confirmation email with the return for a smoother process.

Are there any items excluded from Von Maur’s return policy?

Yes, certain items may be non-returnable or have specific return conditions, such as final sale items, altered or custom merchandise, and intimate apparel. It’s advisable to check the return policy or contact customer service for clarification on specific items.

What is the process for returning a gift purchased from Von Maur?

If you received a gift from Von Maur and need to return or exchange it, you can do so with a gift receipt. The return will be processed in the form of a merchandise credit. If you don’t have a gift receipt, Von Maur may still offer a merchandise credit at the current selling price.


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