Ulta’s return policy is quite liberal. Unlike some other stores, UltaBeauty’s return policy allows you to return things just because you don’t like them.
If, for example, you purchase a makeup color that does not complement your skin tone or a hair care product that does not work well with your hair, you will always have the option of returning it.
Whether you purchased the item in-store, online, or through the Ulta Beauty app, you can return it via mail or in one of Ulta’s many store locations.
Just keep in mind that Ulta reserves the right to draw a line if they feel a consumer is abusing their return policy. However, as long as you limit your returns to the odd thing that simply does not work out, you should be right.
What is the time limit for returning an item to Ulta?
To receive a complete refund, you must return the product to Ulta within 60 days of the original purchase date. Ulta will offer a full refund to the payment method you used to make the transaction as long as Ulta can verify the original price you paid for the item.
You can also swap the product for the same item, in which case no payment is necessary. The only exception is if you want to exchange the product for one that is more expensive, in which case you must pay the difference.
If you opt to swap it for a cheaper item, you will be repaid the difference.
Does Ulta offer full refunds?
Ulta will give you a full refund within 60 days after purchase if you can show how much you paid for an item using your original receipt, Ulta account, membership number, or packaging slip. However, if you purchased the item online or through the Ulta Beauty app, you will not be reimbursed for any shipping costs.
Can I return an item to Ulta Beauty without the original box or packaging?
You can return an item to Ulta Beauty without the original box or packaging. Part of the reason for this is that, due to the nature of the products Ulta sells, they are unlikely to be able to resale them anyway.
While exceptions may be made for products returned in perfect new condition, Ulta has a strict policy against reselling any items that have been damaged, used, or expired.
It should be noted, however, that any item returned to Ulta must have the original product components. For example, if you wish to return an eye shadow palette, you must include all of the tones. Customers are likely to be discouraged from purchasing a variety of products, keeping the ones they like for free, and returning the rest for a complete refund.
How to return an Ulta Beauty item
In-Store
You can always return the item to any Ulta Beauty retail location for a refund, regardless of how you purchased it. Simply bring the item and all of its components, along with your receipt, email confirmation, and/or packaging slip, to the shop within 60 days.
Present the item to any store associate, and they will assist you in returning or exchanging the item. If you have lost your receipt, an Ulta Beauty colleague may be able to assist you in locating your purchase record through your Ulta Beauty online or rewards membership account.
If you can find proof of purchase, a refund for the full amount will be sent to the same payment method you used at the time of purchase. If not, you will be issued a store credit for the item’s lowest selling price in the previous 90 days.
By Mail
You can also return online purchases to Ulta via mail, preferably in the original shipping container that delivered them to you. Send your order back to us using the return postage box contained in the original shipment carton, and mail it to:
ULTA.com Returns Center
1135 Arbor Drive
Romeoville, IL 60446
Send your returns via ground only, especially if any of the items in your return include hazardous ingredients. These can include alcohol-containing products or other pressurized objects, such as those in aerosol cans.
You can track the status of your return in your Ulta.com account’s order status area. You should always utilize a trackable shipping method.
You will be notified via email once your items have been received. Within 7 to 10 business days, your refund will be processed and credited to your credit or debit card.
Conclusion
Understanding the Ulta return policy is essential for customers seeking a hassle-free shopping experience. Ulta Beauty strives to provide customer satisfaction by offering a transparent and fair return policy. By familiarizing themselves with the specific terms and conditions, shoppers can make informed decisions, ensuring that their expectations align with the company’s guidelines. Whether it’s for a product exchange, refund, or store credit, adhering to Ulta’s return policy ensures a smoother and more enjoyable shopping journey for all patrons. Remember to always check the latest policy details on Ulta’s official website or contact their customer service for any updates or clarifications.
FAQs
What is Ulta’s return policy for in-store purchases?
Ulta’s in-store return policy allows customers to return products within 60 days of purchase. The items must be accompanied by the original receipt, and they should be in new or gently used condition. Without a receipt, returns may be accepted for store credit.
Can I return online purchases to Ulta stores?
Yes, Ulta generally accepts returns for online purchases in their stores. Customers can bring the items, along with the packing slip or confirmation email, to any Ulta Beauty location within 60 days of the original purchase.
What is Ulta’s return policy for opened or used beauty products?
Ulta accepts returns for opened or used beauty products within the 60-day return window. However, the items should be in gently used condition, and it’s recommended to bring the original packaging to facilitate the return process.
How does Ulta handle returns without a receipt?
Returns without a receipt are typically accepted at Ulta, but the refund will be issued in the form of store credit based on the current selling price of the item. It’s advisable to provide as much information as possible, such as the date and method of purchase, to facilitate the return process.
What is Ulta’s policy on returning items purchased with gift cards?
Items purchased with gift cards are eligible for return, and the refund will be issued in the form of a gift card. If the original payment included a combination of the gift card and another form of payment, the refund will be divided accordingly. The standard 60-day return period applies to these transactions.