While UGGs are well-known for their cozy design, not every pair of these sheepskin boots is guaranteed to make your feet feel fuzzy and warm on the inside.
As a result, there’s a good chance you’ll end up with a pair of UGGs that needs to be returned to the maker. So, what exactly is UGG’s return policy? This is what I discovered after conducting an extensive investigation!
UGG’s Return Policy
The return policy of UGG varies based on where you bought your sheepskin shoes. For example, UGG’s return policy states that e-commerce refunds must be made within 30 days of the original purchase date. However, this policy does not specify a time frame for retail returns. It does, however, state that retail returns are only eligible for exchange, not reimbursements. Continue reading to learn more about UGG’s return policy, the return method to follow when returning UGGs, and more!
UGG’s Retail Return Policy
UGG purchases are made through e-commerce and retail stores. As a result, depending on where you purchased your UGGs, the brand has varying return procedures. According to UGG, the business gladly accepts the return of current UGG products that were not acquired through the website or call center.
However, UGG only accepts retail returns for a site credit or an exchange because the firm does not provide refunds for things that were not purchased directly from it. You must present the original invoice receipt to confirm that you purchased it for your retail return request to be authorized.
It should also be noted that only unused and new items are eligible for retail returns. There is no action taken against UGG products that show signs of wear, tear, or filth.
Furthermore, the returned items must be sent in their original packing, complete with product swing tags and all labels. If your returned things do not meet the product requirements, your refund or exchange request will be denied, and your products will be returned to you.
UGG’s Ecommerce Return Policy
UGG’s e-commerce return policy only applies to items purchased on the brand’s website, an authorized UGG shop, and/or the UGG call center.
UGG supports e-commerce exchanges and returns for items purchased within 30 days of the original purchase date shown on the original invoice.
Furthermore, the shoe manufacturer provides free return shipping to customers who purchase UGG items through the brand’s website or phone center. If you purchased a UGG product within the last year, UGG welcomes returns or exchanges. Returns for the merchandise are free of charge.
It is best to return the UGG goods using the pre-paid shipping label included with the original package. You can also ship the package using a trackable method, as UGG is not responsible for parcels lost in transit.
When UGG receives your shipment and return request, the replacement is processed and mailed to you within five to seven days at no extra cost. The new UGG swapped goods, on the other hand, may be subject to taxes, brokerage fees, and tariffs.
UGG’s Warranty Return Policy
UGG’s warranty return policy only applies to UGGs that are at least 12 months old from the date of purchase, are made of substandard materials, and have poor workmanship. To be eligible for an exchange or credit under the UGG warranty return policy, an item must be covered by the UGG warranty.
All products that are more than one year old from the date of purchase and have a UGG warranty return request can be assessed on a case-by-case basis. Remember that UGG only provides credit or exchange for warranty return products; the firm does not repair worn-out items.
Products returned for defect evaluation are processed on a first-come, first-served basis, and the review takes one to two weeks from the date of receipt.
To complete your warranty return, UGG requires you to submit your shipping information, the item you’re returning, and what you’d want in exchange. Furthermore, the shoe company requires you to offer the cause for the return, the confirmation page from your shipment, and your address.
Remember that under the warranty policy, damaged UGG products are not deemed attributable to wear and tear.
Conclusion
Understanding the UGG return policy is crucial for ensuring a smooth and satisfactory shopping experience. By familiarizing yourself with the terms and conditions outlined in their return policy, you empower yourself as a consumer to make informed decisions and navigate potential exchanges or refunds seamlessly. Remember to review the policy on the official UGG website or consult with customer service for the most accurate and up-to-date information. Ultimately, being aware of the return process enhances customer confidence and contributes to a positive relationship between shoppers and the UGG brand.
FAQs
What is UGG’s return policy?
UGG offers a hassle-free return policy within 30 days of purchase. If you are not satisfied with your order, you can return the items for a refund or exchange, provided they are in unused and unworn condition, with the original packaging and tags.
How do I initiate a return with UGG?
To start the return process with UGG, visit their official website and log in to your account. Navigate to the “Order History” section, select the order containing the items you want to return and follow the instructions provided. UGG provides a prepaid return shipping label for your convenience.
Is there a restocking fee for returns at UGG?
UGG does not charge a restocking fee for returns. As long as the items meet the return criteria and are within the 30-day return window, you can return them without incurring any additional fees.
Can I return UGG products purchased from authorized retailers?
UGG’s return policy applies only to products purchased directly from the official UGG website or UGG retail stores. If you bought UGG products from authorized third-party retailers, you should refer to the specific return policy of that retailer.
What if I receive damaged or defective UGG products?
If you receive damaged or defective items from UGG, contact their customer service promptly. UGG will assist and may offer a replacement or refund. Make sure to retain the original packaging and take clear photos of the damaged or defective items to expedite the resolution process.