True Value Company Return Policy: Your Guide to Hassle-Free Returns

True Value Company Return Policy with an Extended Return Policy for the Holidays

One well-known retailer that focuses on selling hardware and home improvement supplies is True Value Company. It is to be expected that customers may at times have to return or exchange things due to the extensive product catalog. Read on to find out how to return an item to True Value and whether they have a special return policy for the holidays.

True Value Company Return Policy

A pleasant purchasing experience is the goal of True Value Company’s customer-friendly return policy. If you are dissatisfied with your purchase and would like to initiate a return, the following should be borne in mind:

  • Returns within 30 days: True Value Company would gladly accept returns up to 30 days from the purchase date. All purchases, whether made online or in-store, are subject to this.
  • Requirements for returning an item: The item must be unopened and in its original packaging. There may be a restocking fee or other penalty for returning an item that has been worn, damaged, or used. If you want your return to go smoothly, save all of the paperwork and receipts associated with your transaction.
  • Proof of purchase: Have legitimate proof of purchase on hand when you return an item to True Value Company. This may come in the form of a packing slip, an email confirming the purchase, or a sales receipt.
  • Refund method: Return policy: You can get your money back from True Value Company using the same way you paid. You should expect your refund to appear on the credit card you used to make the purchase. Depending on the store’s policy, customers can choose to receive a store credit or cash for their cash transactions.
  • Refund method: If you bought something from the True Value Company’s website and would like to return it, you can do so by calling or stopping by any of their retail locations. Additional procedures, such as acquiring a return authorization number or sending the product back to the business, may be necessary for online returns.
  • Exceptions: Some products, for reasons of safety or manufacturer policy, may have stricter return policies than others. Products that have been opened, chemicals, paint, clearance items, software, and personalized things are all examples. If you are unsure whether a product is eligible for a return, it is wise to either look at the packaging or speak with an agent from True Value Company.

Extended Holiday Return Policy

During the Christmas season, True Value Company knows that clients may require a little more leeway when it comes to returns. During the holiday season, True Value Company usually offers an extended return window, though individual stores’ regulations may differ. In other words, the usual 30-day return/exchange policy may not apply to items placed within a certain term before the holidays.

Please be aware that the specific dates and terms of the extended holiday return policy may differ from year to year. True Value Company recommends that clients get in touch with customer care or check their website for the latest information regarding the policy for the current year.


The True Value Company’s return policy serves as a customer-centric approach, prioritizing customer satisfaction and ensuring a hassle-free experience. With a commitment to fairness and transparency, their policy provides clear guidelines for returns, exchanges, and refunds. By understanding and adhering to these guidelines, customers can navigate the return process seamlessly. True Value Company’s dedication to customer service reflects their emphasis on building trust and maintaining strong relationships with their valued customers. Whether for hardware, tools, or home improvement products, the company’s return policy underscores its commitment to providing a positive shopping experience and standing behind the quality of its offerings.


What is True Value Company’s return policy?

True Value Company offers a straightforward return policy. There is a return policy in place in case you are unhappy with your purchase. Make sure to review the company’s official return policy for detailed information on the return process, eligible items, and any specific conditions.

How long do I have to return a product to True Value Company?

The duration for returning a product to True Value Company may vary based on the type of item purchased. Generally, the company provides a specific window within which you can initiate a return. Refer to the official return policy to find out the exact timeframe and any conditions associated with the return period.

What items are eligible for return at True Value Company?

True Value Company outlines the eligibility criteria for returns in its return policy. While many items may be eligible, certain products may have restrictions or may not be returnable. Check the company’s official return policy to understand which items are eligible for return and any specific conditions that may apply.

How do I initiate a return with True Value Company?

To initiate a return with True Value Company, follow the steps outlined in their official return policy. Typically, this involves contacting customer service, obtaining a return authorization, and shipping the item back by the provided instructions. Ensure you review the return process details to facilitate a smooth return experience.

Are there any restocking fees associated with returns at True Value Company?

True Value Company may have specific policies regarding restocking fees for returned items. It’s important to review the return policy to understand whether restocking fees apply, and if so, what the associated conditions and percentages are. This information will help you make informed decisions when considering a return.


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