The Realreal Return Policy: Understanding The RealReal’s Return Policy

RealReal is a well-known marketplace for the purchase of high-end designer clothing, bags, shoes, jewelry, artwork, and furniture. Look no further if you want a marketplace with a liberal policy that allows you to purchase and sell on their platform. RealReal has got your back. RealReal has both an online and in-person store. All purchases and transactions are possible on both platforms. If you want to shop with RealReal or become a merchant, you should familiarise yourself with its policies, particularly the returns policy for things purchased in their marketplace.  RealReal offers its members and non-members a flexible return policy that allows for 14 or 21-day returns. 

RealReal Returns Policy Explained

Some of the policies that control the return of articles on RealReal are as follows:

  1. All items purchased offline must be returned to the store where they were purchased within 21 days of the date they were purchased. 
  2. Cashback and nonmember refunds are only accepted in-store, not online.
  3. All things purchased on the e-commerce platform can be returned 14 days after they were dispatched.
  4. Items that do not arrive in the RealReal shop within 21 days of initiating a return will be refused. Items of this nature will be returned to the customer or maintained as a consignment.
  5. Items returned without the security label will be rejected.
  6. To conduct a return, you must first seek and get an RMA number.
  7. To return artwork, big objects, or furniture, send an email to customer support within 14 days of receipt. You will be responsible for the cost of returning these items.

Items Excluded From RealReal Returns Policy

There are a few items in the Real Real marketplace that are not returnable after purchase. All beauty goods, swimwear, luggage, and handbags are included. RealReal has a no-return policy for anything purchased during discount deals worth up to 40% off the original price and things on the final sale.

How To Process Returns On RealReal?

All goods can be returned through the same channel through which they were purchased. If you place an order in the marketplace online, the guidelines below will guide you through the return process.

  1.  Access your portal.
  2.  Select My Purchase from the My Account menu. 
  3. Select the order number of the article you want to return from your order list.
  4. Select the Return tab.
  5.  Fill out the form with the correct information about your item by following the instructions.
  6.  A confirmation screen with your Return Merchandise Authorization Number (RMA) will appear. Copy and paste the digits.
  7. To confirm, you will receive an email containing your shopping label. To finish your proposal, follow the instructions in the email.
  8.  If your proposal is accepted, you will be charged a service fee of about 13 USD.

For in-store purchases, return the items to the store where you purchased them. If you accept it, you will be charged a restocking fee of around USD 7.


The RealReal’s return policy is designed to provide customers with flexibility and satisfaction in their online shopping experience. With a commitment to authenticity and transparency, The RealReal allows returns within a specified timeframe, ensuring that customers can confidently make purchases knowing they have the option to return items that may not meet their expectations. Customers need to familiarize themselves with the specific details of RealReal’s return policy, including any conditions or exceptions that may apply. Overall, RealReal strives to create a positive and trustworthy shopping environment, standing behind the authenticity and quality of the luxury items they offer while providing reasonable solutions for those instances where a return is necessary.


What is RealReal’s return policy?
The RealReal offers a 14-day return policy for most items. If you are dissatisfied with your purchase, you may return it within 14 days of receiving it. However, certain items may have different return policies, so it’s recommended to check the specific terms for each product.

How do I initiate a return with The RealReal?
To start a return, log in to your RealReal account, go to your order history, and select the item you want to return. Follow the provided instructions to generate a return shipping label. Make sure to carefully package the item and affix the label before sending it back.

Are there any items that are not eligible for return on The RealReal?
While most items can be returned within 14 days, there are some exceptions. Items marked as final sale or items with specific disclosure information, such as those in the Vintage and Home categories, may not be eligible for return. It’s crucial to review the product details and return policy before making a purchase.

What condition should the item be in for a successful return on The RealReal?
To qualify for a return, the item must be in the same condition as when it was received, with all original tags and packaging intact. The RealReal has high-quality standards, and any signs of wear or damage may impact the eligibility of the return. It’s advisable to carefully inspect the item upon receipt and before initiating a return.

How long does it take to receive a refund from The RealReal?
Once The RealReal receives and processes your returned item, it typically takes 5-7 business days for the refund to be issued. The refund will be applied to the original payment method used at the time of purchase. Keep in mind that the timing may vary depending on your bank or credit card issuer. You can track the status of your return through your RealReal account.


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