Simons Return Policy: Effortless Refunds for Fashion Enthusiasts

This article focuses on the “Simons Return Policy”. Simons is a popular fashion retailer in Canada. Simons’ head office is in Quebec City, Quebec. Peter Simons and Richard presently run this family business. You can easily return Simons Products if you are dissatisfied with your purchase.

What is the Simons Return Policy?

If you are not happy with your purchase within 30 days of receipt, you may return it for a credit, refund, or exchange (less the cost of shipping and handling).

To be eligible for a refund, your product must be unopened or in the same condition in which you received it. It should also be returned in the original packing.

The returned goods must be in their original condition, and credit is subject to the merchandise being evaluated by the company’s Quality Assurance Specialists. Any goods modified or damaged by a jeweler other than Ross-Simons are not returnable. 

If the item purchased as a gift is returned by the recipient, a credit will be granted. We will deduct an extra $4.95 in shipping costs for returning the return. Certain products are exempt from return.

Perishable items, such as flowers, food, newspapers, magazines, and even newspapers, are not returnable. We also do not accept products containing intimate or hygienic materials, toxic substances, or flammable gases or liquids. 

Simons Un Returnable Items:

  • Gift cards
  • Downloadable software
  • Certain health and personal items for personal

To complete our return procedure, you must have the receipt or proof of purchase. Don’t return your product to the manufacturer. In rare cases, only partial refunds are issued (if appropriate). A book with obvious indications of use. CD, DVD, VHS tape, video game, and unopened vinyl records.

A product that is not in its original state, has been damaged or is missing pieces due to circumstances beyond our control. A product cannot be returned beyond 30 days from the date of delivery. If you want to exchange a product, please send an email to customer support or call 1-800-835-0919. Click here for additional information.

What happens if my order arrives broken or incomplete?

Contact us by email or call 800-835-0919. We will guide you on how to resolve or refund the problem you encountered. When your package leaves our warehouse, it is thoroughly inspected and regulated by our packing professionals.

If you get a damaged item, please notify us immediately via email at [email protected]. If the item you got was defective (damaged or had a manufacturing problem), we can arrange an exchange if the item is still available. For additional information, please email [email protected].

Simons Return Policy for international orders?

If you are disappointed with your purchase, please contact us at [email protected] or call 1-800-835-0919. Make sure to include “International” in the email subject line.

We will provide you additional information on where returns must be made and how much you will be credited. Returns will be refunded to you in US dollars for the exact amount you paid for the merchandise.

Simons Return Policy & Exchanges

100% satisfaction guaranteed! We are committed to delivering exceptional customer service and making returning your product as simple as possible. We are committed to our clients!

30-Day No-Risk Return Policy and Guarantee If you are not happy with your purchase within 30 days of receiving it, you may return it for a full refund, credit, or exchange (less shipping and handling costs).

Returns must be in their original condition, and credit will be issued when the goods are verified by the company’s Quality Assurance Specialists. Any goods modified or damaged by a jeweler other than Ross-Simons are not returnable.

Return/Exchange Instructions

Below we give some instructions for Simon’s return or exchange.

Step 1: Request a return authorization number (RA#).

To guarantee that your return is handled according to your instructions, please call our company’s customer support department at 1-800-835-0919 and request an authorization number to return (RA#) or exchange information.

This number ensures that your refund is processed properly and on schedule.

Step 2: Packaging and Labels.

Complete the Return Form on the shipping label, or click here to print it. Make sure to include the permission code you received via the above phone number, attach the form to the package, and return the form to us within 30 days of receiving the delivery.

The item should be returned to Ross-Simons, Attn: Returns Processing, 9 Ross-Simons Drive, Cranston, RI 02920.

Step 3: Care and Shipping

Because the safety of returning your item is as important to Ross-Simons as it is to you, ensure that you insure your box for the full amount specified on your invoice. Ship your package with USPS REGISTERED MAIL.

Then, ask for a return receipt to ensure that Ross-Simons received the package. Returning merchandise is the responsibility of the individual who sent it until RossSimons signs it. Simons. Our jeweler will check diamonds and jewelry before issuing refunds.

Please allow 3-4 weeks for return processing at our facilities. If you have any questions, please contact Customer Service at 800-835-0919 for assistance.

Incomplete or Late refunds (if the case)

If you have not received a check in the past, you should re-verify your bank account. If you contact your preferred credit card issuer, it may take several days for your refund to be received.

The next step is to contact your bank. The refund may take some time to process. If you’ve followed all of these steps and still haven’t received your refund, please contact us at [email protected].


We will only replace things that are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].


Purchases from Simons Shoes can be returned or exchanged within 30 days of purchase. Refunds must be in clean condition and their original packaging. To begin, select any of the following options: To get started, select one of the choices below.

Simons return policy BY MAIL

  • Click here to send online returns. You’ll need your order number and an email address.
  • After your return is accepted, you will receive an email with your prepaid USPS return label.
  • Repack your order using the original wrapping material and box.
  • Cover the original shipping label with the prepaid return label included with your order. To cover the cost of return postage, $6.50 is taken from your refund.
  • Returns to overseas addresses are the responsibility of the shipper.
  • The United States Postal Service should return packages to Alaska, Hawaii, and APO/FPO addresses.


Bring your purchases to the Brookline store, which is located at 282 Harvard Street in Brookline’s Coolidge Corner, during business hours. Our staff is pleased to assist you.


When your return has been received and processed, we will notify you via email that the recipient has accepted the item you returned. We will also notify you of the refund acceptance, denial, or rejection.

We accept things that have not been used, worn, or damaged and are in their original packing for a full refund under the conditions listed above. The cost of returning your shipment can be deducted from the compensation. The entire cost of shipping to each place is shown below. If you are approved, your refund will be processed and credit will be applied to your card or original method of payment as soon as possible and no later than 14 days from the date we acknowledge your return.

The refund will be applied to all transactions received, including any relevant delivery costs. We shall not be obligated to pay the additional fee if you explicitly choose to utilize a different method of delivery that is not the cheapest option we give. In any case, you will not be charged for this reimbursement.


Simons’ return policy stands as a testament to their commitment to customer satisfaction and convenience. With its clear guidelines and flexible approach, Simons ensures that shoppers can confidently make purchases, knowing they have the option to return or exchange items if needed. By prioritizing transparency and ease of use, Simons fosters trust and loyalty among its customer base, ultimately contributing to a positive shopping experience.


What is Simon’s Return Policy regarding online purchases?

Simon’s Return Policy for online purchases allows customers to return items within 30 days of delivery for a full refund, provided the items are in their original condition with tags attached. Return shipping fees may apply.

Can I return items purchased in-store to Simon’s online store?

Yes, items purchased in-store can typically be returned to Simon’s online store within the specified return period, following the same guidelines as online purchases. However, it’s recommended to review the specific return policy for in-store purchases, as some items may have different terms.

Are there any items excluded from Simon’s Return Policy?

Certain items may be excluded from Simon’s Return Policy, such as personalized or customized items, perishable goods, and items marked as final sales. It’s important to review the product description or contact customer service for clarification on specific exclusions.

How long does it take for refunds to be processed under Simon’s Return Policy?

Once the returned items are received and inspected, refunds are typically processed within 5-7 business days. However, it may take additional time for the refund to reflect in your account, depending on your bank or payment method.

Can I exchange an item instead of returning it under Simon’s Return Policy?

Yes, Simon’s Return Policy allows for exchanges of items within the specified return period, subject to availability. Customers can contact customer service to initiate an exchange process and arrange for the replacement item to be shipped.


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