Ross Return Policy: What You Need to Know

If you want to return an item you bought from Ross because it didn’t meet your expectations or because it arrived damaged, all you need to know is their return policy. Here is a simple way to apply for a return at Ross and a detailed explanation of their return policy in case you ever want to send anything back.

What is the Ross Return Policy?

To safeguard this policy from potential fraud, the “Ross return policy” employs a third-party refund verification mechanism. Ross doesn’t say how many refunds can be processed at a time because this system records all return requests.

What to Remember When Returning an Item to Ross?

When you want to return an item from Ross, whether it’s because it was damaged when you got it or you just didn’t like it, there are a few things you need to remember because of Ross’s strict return policy.

When submitting a request for a refund, remember these details:

  1. Ensure that you keep your receipt.
  2. Before returning an item for inspection, make sure to have all tags and tickets attached.
  3. Before submitting anything for verification, give it a once over.

What is Ross’s General Return Policy?

Ross does not accept returns, exchanges, or store credits for items that have been worn, altered, or used, as stated in their general return policy. If you want to return an item you bought from Ross, you need to keep the original receipt. It was sent to the email address associated with the payment method you used to buy the item. It must be completed no later than 30 days from the purchase date.

After 30 days, you can either request a store credit or an exchange for an item of equal or lesser value, or Ross will simply refuse to accept the return. Their judgment is entirely at their discretion.

Any Ross shop will accept return requests. Ross will take back software as long as the package is unopened or if there is a problem with the software. If you reside in California and your gift card balance is less than $10, you are eligible for a refund.

Does Ross Accept Returns without Receipt?

With the ability to present a valid photo ID, Ross will gladly accept returns in the form of store credit or exchanges for any other item of like value. If your receipt gets damaged, but you can still see the barcode on the bottom, your return request will be accepted.

Does Ross Accept Returns during the Holiday Season?

Yes. Throughout the winter vacations, Ross attends to return requests for a longer duration. You have until January 31st to return any things bought in December (from the 1st to the 31st) for a full refund.

Fine Jewelry, Swimwear, and Undergarments at Ross: Our Return Policy

All of the aforementioned items—fine jewelry, swimwear, and lingerie—are eligible for returns under the standard policy, with a few caveats that customers must meet before submitting a return request for these specific products. Here are the requirements:

  • Only articles of swimwear and lingerie that still have their original tags attached can be returned.
  • To return fine jewelry, you must have both the original ticket and the receipt.
  • Please note that Ross stores only accept returns for fine jewelry through their fine jewelry department.

How to Submit a Return Request at Ross?

Ross allows customers to submit return requests if they are dissatisfied with their purchase or notice any damage to the item. You can submit your return request at any Ross store. Please remember the following details to process a return request:

  • Please indicate the method of payment.
  • Please ensure that you have your receipt on hand.
  • If you happen to lose the receipt, kindly present your photo ID.
  • Before returning an item, make sure you have kept all of the original packaging, including any tickets or tags.

If all of the above are satisfied, you can return an item to Ross by submitting a return request at any of its stores. Once there, you can drop off the item at the help desk or the billing counter, and a member of staff will inspect it to make sure it meets the return policy’s requirements for processing a refund. Your request will be approved if the person in charge is satisfied with its condition.


Understanding the “Ross return policy” is crucial for customers seeking a seamless shopping experience at Ross Stores. With a clear grasp of the return guidelines, customers can confidently navigate their purchases, knowing their rights and responsibilities. Whether it’s a straightforward return or an exchange, adherence to the policy ensures a fair and efficient process for both the customers and the retailer. By familiarizing themselves with the Ross return policy, shoppers can make informed decisions and contribute to a positive shopping relationship with the store.


What is the Ross return policy?

Ross offers a flexible return policy, allowing customers to return most items within a specified period from the date of purchase. Details regarding the return window and any exceptions can be found in the official Ross return policy.

When I return an item to Ross, how much time do I have?

The return time frame may vary based on the type of item purchased at Ross. Generally, customers are given a specific number of days from the date of purchase to return eligible items. Refer to the Ross return policy for the exact duration.

What items are eligible for return at Ross?

Ross typically accepts returns for items that are in their original condition, with tags attached, and accompanied by the original receipt. Nevertheless, the return policy might not apply to all items. Customers are encouraged to review the policy for a comprehensive list of eligible items.

Can I return items without a receipt at Ross?

Ross may have specific guidelines for returns without a receipt. While some returns without a receipt might be accepted, it’s advisable to check the official return policy to understand the conditions and limitations associated with returns made without a receipt.

How do I initiate a return at Ross?

To return an item to Ross, customers typically need to bring the item, the original receipt, and any packaging or tags to a Ross store. Online purchases may have a different return process. It’s recommended to review the official return policy for step-by-step instructions on initiating returns for both in-store and online purchases.


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