PUMA Return Policy: Making the Most of PUMA’s Flexible Policy

You can return anything you bought from PUMA if you’re not happy with it. PUMA provides its consumers with free, simple, and flexible returns. Orders must be returned within 45 days of the purchase or delivery date. Both online and in-person PUMA retailers accept returns.

Additional Info about PUMA Return Policy

Information Details
Website https://us.puma.com/us/en
Return Period 45 Days
Refund Period 14 Business Days
Refund Method Original Payment Method
Exchange Period No Exchanges
Return Mediums Mail, In-Store
Customer Support Hours 7 AM – MIDNIGHT EST, 7 days a week
Phone Support 1-888-565-7862
Email [email protected]

PUMA Return Conditions

The PUMA return policies are as follows:

  • The things have to be brand-new and undamaged.
  • The objects need to be in their original state.

PUMA Refund Policy

To get a complete refund, you have 45 days to return your purchases. Refunds will be issued to you in the original payment method. Refunds will be given out within one to two weeks of the return being received and processed. Your original payment method will be returned if you paid using a credit card to purchase the product.

Refunds will be given in the form of PUMA gift cards if you paid for your purchase using PayPal, Apple Pay, or PUMA gift cards. Orders paid for using After Pay cannot be returned. To ensure that there are no refund delays, make sure you choose the precise products you wish a refund for.

PUMA Exchange Policy

Regretfully, PUMA does not currently allow exchanges for its products. You will need to create a new order and go through the return process if you would like to exchange your item. You will receive a pre-paid return shipping label to facilitate your return, and the new order will be delivered to you at no additional cost. Call customer care at 1-888-565-7862 if you need assistance placing a new order in a different color or size.

PUMA Return Exceptions

The return exceptions at PUMA are as follows:

  • Gift Cards
  • Customized Products
  • Bodywear
  • Face Masks
  • Basketball Shoes MB.01/MB.02 (return or exchange within 15 days)

Methods to Return at PUMA

The PUMA return policies listed below provide its consumers with simple and adaptable return procedures.

Online Returns

To send back PUMA items by mail, adhere to the instructions provided:

  • Visit the official PUMA website.
  • Go into “My Account” and log in.
  • After choosing “Order History,” click “View.”
  • To return products, click on the order that contains those items.
  • To “Initiate Return,” click. If your order is not returnable, you will not see the Initiate Return button.
  • You can visit the Returns Portal and input your order number, email address, and billing ZIP code if you don’t already have an account.
  • Choose the things you wish to return.
  • After reviewing your information and entering the necessary return details, click “Place Return.”
  • Click the link labeled “Click here to print your FedEx return label” to print your pre-paid return shipping label. You can print your label at a later time as well.
  • Place the goods safely into a container and attach the pre-paid return shipping label.
  • One of the three FedEx drop-off facilities nearby is where you should drop off your package.

In-store Returns

To locate the closest store, use the PUMA website’s Store Locator. Items may be returned to a PUMA shop within 45 days of the original purchase date. Any PUMA store accepts returns for items purchased online at puma.com. Take your belongings to the store after packing them.

Don’t forget to bring the original sales receipt to the store along with any returned merchandise. Speak with a salesperson, and they will assist you with the return procedure. Your original payment method will be returned if you paid using a credit card to purchase the product. Refunds will be given in the form of PUMA gift cards if you paid for your purchase using PayPal, Apple Pay, or PUMA gift cards. Orders paid for using After Pay cannot be returned.

PUMA Delivery and Shipping Policy

PUMA sends your order to the warehouse for processing and shipping as soon as it is placed. The delivery date you have selected will be the basis for the estimated delivery. PUMA offers the following shipping and delivery options:

  • For orders under $50, P.O. Box shipping is $8; Hawaii and Alaska are not included in this fee.
  • Orders under $50 will incur a $8 standard shipping fee.
  • $15 is the cost of Economy Shipping for every order.
  • For every item, the expedited shipping fee is $20.
  • For all orders, the Next Business Day shipping fee is $30.

PUMA Gift Card Policy

Both physical and digital gift cards are offered by PUMA. You can use the gift cards and digital gift cards you buy online to buy goods both online and in-store. By entering the gift card number, the currency, the PIN code, and the country in which it will be used, you may check the balance on your PUMA GIFT card. Click the “Check Balance” button after that.

Gift cards from PUMA don’t lose value or have an expiration date. Once you place your order, you are unable to cancel your gift cards.PUMA will not be liable for your cards if they are lost, stolen, or misplaced. Within two hours of placing your transaction, you will receive an email with your digital PUMA gift cards.

PUMA Return Policy without Receipt

To return merchandise at PUMA locations, you must present the original sales receipt and the items. You must have a digital copy of the order confirmation email if you are returning an online order to a PUMA shop. Refunds will only be given to you at that point.

PUMA Order Cancellation Policy

Regretfully, there isn’t an opportunity to cancel an order with PUMA. Orders are processed by the warehouse once they are placed, thus you are unable to change your mind at that point.

You can, however, return your goods to PUMA. Once you have the item, you can initiate the return procedure by following the instructions provided on this page.

PUMA Faulty Returns Policy

You can email [email protected] or call the customer service team at 1-888-565-7862 if you get a damaged, malfunctioning, or defective item from PUMA.

PUMA Store Timings

To find out the location and store hours of the closest PUMA store, use the “Store Locator” section of the PUMA website.

PUMA Customer Service Hours

The PUMA Customer Service team is available seven days a week, from 7 AM to midnight E.T.

PUMA Contact Details

PUMA Customer Service can be reached at 1-888-565-PUMA (7862). PUMA customer support can also be reached via email at [email protected].


Understanding the PUMA return policy is essential for ensuring a seamless shopping experience and addressing any potential issues with purchases. By familiarizing themselves with the terms and conditions outlined by PUMA, customers can confidently navigate returns, exchanges, and refunds, ultimately enhancing their satisfaction with the brand’s products and services. Whether it’s clarifying return deadlines, eligibility criteria, or the process itself, adhering to the guidelines set forth by PUMA ensures a fair and efficient resolution for both consumers and the company alike.


What is PUMA’s return policy?

PUMA offers a hassle-free return policy allowing customers to return unworn, unwashed, or defective items within 30 days of purchase for a full refund or exchange.

Can I return items purchased online to a PUMA retail store?

Yes, PUMA allows customers to return online purchases to any PUMA retail store within the specified return window, along with the original packing slip or order confirmation email.

Are there any items that cannot be returned to PUMA?

Customized or personalized items, as well as final sale items, cannot be returned to PUMA unless they are defective or damaged upon receipt.

How long does it take to process a return with PUMA?

Once PUMA receives the returned item, it typically takes 7-10 business days for the refund to be processed and reflected in the original form of payment.

Does PUMA offer free return shipping?

Yes, PUMA provides a prepaid return label for returns within the United States, making the return process convenient and cost-effective for customers. International returns may require the customer to cover shipping costs.


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