Payless Return Policy: Hassle-Free Returns and Extended Holiday Returns

Payless Return Policy: No Hassle Returns and Extended Holiday Return Periods

Payless has an excellent return policy that will make you happy if you need to send an item back or get a different size. Returning an item to Payless is easy and convenient thanks to its many alternatives and simple process. Payless goes above and beyond by extending its return policy over the Christmas season to accommodate all the giving that happens during that time.

General Return Policy

Customers have 60 days from the date of purchase to return or exchange an item at Payless. You can get a full refund or store credit if you return an item that has never been worn and is still in its original condition with the original receipt. You can return or exchange any item you bought at Payless, whether you bought it online or in-store.

You can easily return an item you bought in-store by returning it to the store where you made the purchase, together with the original receipt. A refund will be sent to the original payment method once the return is processed by the store associate. You have the option to choose a suitable substitute at the store if you would rather swap the item.

You can start the return process for your online purchase on the Payless website. To return an item, go to your account’s order history, then click on the item(s) you want to return. Next, you’ll have the option to either return the item in person at a Payless shop or use your chosen shipping method to send it back. The consumer is responsible for paying the return shipping costs unless the product is damaged or defective.

When Payless receives your returned item, they will check it against their return policy. After your request is approved, we will promptly process your refund and credit your original payment method with the amount.

Extended Holiday Return Policy

Anyone shopping for or receiving a present this holiday season can take advantage of Payless’s generous extended return policy. You can return or exchange any item purchased between November 1st and December 31st up until January 31st of the following year. For returns made during the holiday season, please refer to the normal return policy for the applicable requirements.

Those who plan when shopping for gifts or who want additional time to determine if an item is right for them will appreciate the longer holiday return policy. During the holiday season, Payless wants its consumers to have a worry-free shopping experience by offering flexibility and convenience.

Important Considerations

Even though Payless has a return policy that is easy on customers, there are a few things to remember:

  • Items on clearance: Unless they are damaged or defective, you won’t be able to return or exchange clearance stuff because it is typically deemed a final sale.
  • Time required to process a refund: After your return has been approved, it can take a few business days for the refund to show up in your account. To find out when your bank or credit card company processes payments, contact them directly.
  • Refunds are often sent back to the payment method that was used to make the initial purchase. Payless has the option to substitute a store credit or gift card for the original payment method if it becomes invalid or unavailable.

It is easy to return or exchange products bought from Payless as long as you follow these instructions and go through the simple return process.


Understanding the Payless return policy is crucial for a hassle-free and satisfying shopping experience. By familiarizing yourself with their terms and conditions, you can ensure a smooth process in case you need to return or exchange a product. Whether it’s for sizing issues, defects, or simply a change of mind, being well-informed about Payless’s return policy empowers you to make informed decisions and facilitates a seamless resolution to any potential concerns. Always check the latest policy updates on the official Payless website to stay up-to-date and make the most of your shopping experience.


What is Payless’s return policy?

Payless offers a hassle-free return policy, allowing customers to return unworn merchandise within 60 days of the purchase date. The items must be accompanied by the original receipt, and refunds will be issued in the original form of payment.

Can I return online purchases to a Payless store?

Yes, Payless accepts returns of online purchases at any Payless store within the specified return period. Customers need to bring the original packing slip or order confirmation email, and the refund will be processed according to the store’s policy.

What if I don’t have the receipt for my purchase?

If you don’t have the receipt, Payless may still accept your return, but the refund will typically be processed in the form of merchandise credit or at the current selling price. It’s recommended to contact Payless customer service for assistance in such cases.

Are there any items that cannot be returned?

Payless generally accepts returns on most unworn merchandise. However, some exclusions may apply, such as final sale items or products marked as non-returnable. It’s advisable to review the product details and contact customer service for clarification on specific items.

When I send anything back, how long till I get my money?

Once Payless receives the returned items and verifies their condition, the refund process usually takes 7-10 business days. The actual timeframe may vary based on the payment method used for the purchase. Customers can check their accounts or contact Payless customer service for updates on the refund status.


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